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Microsoft Office Medical

Milwaukee, Wisconsin, United States
October 15, 2018

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*** ************ ***** *** #* Thiensville, WI 53092 414-***-****

Professional Summary

Dedicated professional with a solid history and diverse understanding of the healthcare industry possessing a strong desire to learn, ability to work with minimal direction, and skilled to solve problems and resolve conflicts

Skill Highlights

Skilled in Microsoft Office

Knowledge of HMO’s, Medicare, and Medicaid

Advanced familiarity of Epic Software

Ability to work independently and as a team player

Strong strategic management aptitude

Meticulously detail oriented

Self-motivated and deadline driven

Excellent written and verbal communication skills


Masters of Business Administration: Human Resources, 2020

Walden University - Minneapolis, MN

Bachelor of Science: Healthcare Administration, 2016

Minor study in Information Systems

University of Phoenix - Tempe, AZ

Professional Experience

Insurance Follow-up Representative 12/2012 to 10/2018

Froedtert & The Medical College of Wisconsin Milwaukee, WI

Managed generic, commercial, and managed care accounts

Responded to customer requests via telephone and email

Worked directly with insurance companies, providers and patients to achieve results

Copied, logged and scanned supporting documentation

Confirmed patient information; submitted refund requests; completed appeals

Demonstrated knowledge of HIPAA Privacy and Security Regulations

Reviewed remittance codes from EOBS

Health Unit Coordinator 11/2002 to 12/2012

Congregational Home Brookfield, WI

Documented nursing assessments, medications, discharge instructions, and follow-up care

Completed patient records, forms and reports for the admissions, transfers and discharges

Served as a liaison between patients and medical staff

Greeted and directed patients, family, and guests

Managed patient and visitor inbound calls; placed order for supplies

Completed insurance forms, mailed monthly invoice statements to patients

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