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Customer Service Office

Mesquite, TX, 75150
October 14, 2018

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Robert C. Brown

**** ********* **** #****

Mesquite, TX 75150


Professional Profile:

Highly skilled mailroom coordinator with over ten years of experience. Extremely organized and detail oriented individual with a proven track record in overall customer service. Extensive experience in working with FedEx, UPS, USPS, Lone Star and DHL letters and packages.

Work Experience:

Forrest Solutions Outsourcing, Inc. August 2015 to September 2016

Office Services Supervisor

Responsible for ALL mailroom functions for the client MetroPCS. Over saw any and all daily facilities items, cleaning issues. Responsible for all freight packages and boxes for the Marketing Dept. Responsible for all coffee bar and snack pantry stocking, in addition to stocking of all office supplies. . Responsible for all mail and UPS, Fed-Ex packages and boxes. Dealt with Iron Mountain to securely dispose of private and confidential materials.

Right Staff/TIB March 2015 to July 2015

Facilities Associate

Responsible for ALL mailroom duties. Responsible for the deliveries of all U.S. Mail, Fed-E, UPS, Lone Star, and DHL packages for over 500 employees in a 6 story building. Also responsible for the stocking of all copy paper and other supplies to all copy rooms within the building.

Various Temp/Contract Work October 2014 to February 2015

Mailroom Clerk

I worked for two different Temp agencies on two different assignments, the first was about one month, and the second was about three months. Both jobs were contract only, and were working in mailrooms doing basic mailroom duties, such as sorting and distributing mail and stocking of office supplies and also delivering packages and boxes from Fed-Ex and UPS.

Office Team/Lehigh Hanson January 2014 to September 2014

Facilities Associate

Responsible for ALL mailroom duties, from the sorting and delivery of all incoming U.S. Mail, Inter Office Mail, and Fed-Ex and UPS Packages and Boxes, to employees on 9 floors.. Also responsible for checking the tickets on the Facilities Help Desk, and calling in building issues to get theses tickets resolved in a timely manner. Responsible for the programming and activation of new employee badges. Responsible for the maintenance of the postage machine and AED machines as well.

Canon Business Services November 2012 – September 2013

Site Supervisor

On Site Supervisor, working for a company call Vericrest Financial, Inc.

Responsible for Mail Sorting, and delivery of all UPS and courier packages.

Daily and Weekly restocking of all 5 Supply closets and copy paper for all 5 copy rooms as well.

Performed any and all reprographic copy jobs, to include spiral binding, stapling and double siding.

Responsible for over 200 employees and providing excellent customer service.

Texas Capital Bank January 2010 - October 2012

Mailroom Coordinator

Responsible for the sorting and distribution of all mail and packages for over 250 employees at eight different locations. Handled inventory ordering and restocking for five break rooms and five mail rooms. Provided additional assistance as needed for projects for senior level bank officials.

Accor North America March 2009 - January 2010

Mailroom Clerk

Sorting and distribution of all mail and packages to over 150 employees. Organization and maintenance of supplies required.

Denbury Resources, Inc. June 2007 – March 2009

Mailroom Coordinator

Management of a mailroom that handled deliveries for over 300 employees in two different locations. Order processor for all company letterhead, envelopes and other required paper supplies. Completion of daily mail pick up from the post office for sorting and distribution.

Omni Hotels August 2005 – April 2007

Office Services Clerk

Managed a mailroom for over 120 employees in two different locations as well as over 35 off-site hotels. Ordered, stocked and organized all office supplies. Vendor management for all aspects including but not limited to landscaping and office cleaning.

Ridgeways, Inc. (Gensler Architects) August 2003 – February 2005

Mailroom Supervisor

Sorted and delivered mail and packages. Set up couriers for architectural drawings and made internal architectural copies .

Computer Skills

Microsoft Office (Word, Outlook, Excel and PowerPoint) andSAP Accounting Software


Richland College, Dallas TX – Computer Science Courses

Plano East High School, Plano TX – Graduated 1992

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