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Customer Service Support

Memphis, TN
October 14, 2018

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Sanitha sunny

mobile no:901-***-****


email id:

CCNA(Cisco certified)


The New Indian Express


January 2009 to 2013 (4 .9Years Experience)

Networking Skills:

Network Operating Systems: Solaris, Linux, Nortel, Netscreen, Novell Netware and Microsoft Windows NT 3.51, 4.0, and 2000

Network Analysis and Management Tools: various SNMP packages, Network documentation methodologies and tools and Cisco Works.

Technologies: TCP/IP, IPX/SPX, AppleTalk, SMB, NetBIOS, Spanning tree, Ethernet (10/100/1000), OC3/12/48 POS, FDDI, Token ring, ISDN and Frame relay. Administration of Windows client computers and disk-less client machines connected through LAN.

User and backup management in Linux server and constant monitoring and maintenance of server.

LAN, WAN Management.

Configuring and Supporting the Network infrastructure

IP Address allocation and administration

Updating antivirus software in computers to latest signature and running the virus scan as per the plan.

Installation and Configuration of Operating Systems like XP, Vista, Win 7, Linux Fedora and RHEL5

Knowledge of Cisco routers and switches: 6500, 4500, 4000, 3600, 3500, 2900, 2600, 2500, 800, 500

Wide knowledge of LAN / WAN management

Desktop maintenance & Support Skills:

Taking responsibility of calls assigned by the service desk and making sure the calls are resolved within the time frame.

Providing Remote and On-site support to users on all windows platforms

Mail Support in Microsoft platforms – outlook express, MS Outlook.

Server 1st level support – Fresh implementation of Domain server, DNS, DHCP, FILE SERVER config.

Technical Support and Analyst - Provide solutions to day-to-day problems arising from end users' questions or concerns i.e desktop support, notebook support, network printers and scanners, video conferencing system, hardware and software installation, network issues.

Ensured the highest level of customer service, make informed decisions and manage the department proficiently in order to achieve maximum results.

Rebuild and set up PCs for new users.

Verify all the closed issues have been cleared to ensure that the support has been satisfactory to the requestor.

Provide administration support within the IT Department, asset management and responsible for IT asset inventory.

Troubleshooting hardware and software issues.

Replacing faulty hardware.

Formatting and reinstalling Operating Systems.

IT System administrator:

Experience and sound working knowledge of the following areas:

Windows Server administration including Active Directory and the use of Group Policies Backup/recovery technologies; TCP/IP, routing, switching, DHCP and DNS, Cisco IP Telephony

Self-motivated, able to prioritize, good at time management and goal driven

Building, configuring, patching, upgrading and troubleshooting of physical and virtual Linux servers (rack mounts/blades, and VMs)

Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)

Taking care of backup, off-site tape storage, inventory-asset management

Investigating, resolving and closing user reported PC problems and application issues through our ticketing system

Supporting users in the use of computer equipment by providing necessary training and advice

Installing, configuring and deploying new PCs & Servers

Providing a high level of customer service at all times

Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 350 users.

Microsoft Operations Manager.

Performed all levels of hardware and software systems support for 200 computers and 100 printers.

Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7


Submitted daily reports to the Network Operations Manager.

Maintained and configured Cisco LAN/WAN and tested Security and Basic IPT equipment.

Provided Network Operations Support, identified problems and gave resolutions.

LAN/WAN troubleshooting and support

Provided 24/7 technical support assistance for after sales services of network solutions.

Troubleshooting of personal computers.

On line Support to customers concerning their computer problems.

Designed, installed, configured, administrated and troubleshot LAN/WAN infrastructure.

Trained in new technologies.

Developed and delivered applications solutions to comply with client’s defined technical specifications.

Provided innovative solutions and technical data inputs to achieve high probability of network solutions running properly.

Contributed to the development of innovative principles and ideas.

Introduced innovative methods and technique for achieving objectives.

Gave thorough presentations to the clients of all the benefits they can get from the network servers being offered to them.

Lead a technical team that contributes to the organization’s long-term goals and objectives.

Hardware/Networking Skills& Certificates:

Expert skills and knowledge in network architectures and topologies

Expert skills and knowledge in TCP/IP, UDP/IP

Expert and comprehensive knowledge of the ff: Network and Routing Protocols, Network Management Tools, Data Distribution Network Tools

Expert knowledge in Security: VPN, Firewalls, Auditing Tools

Knowledge in OSI Layers 1-7.

CCNA Citification.


VPN Client Configuration

Windows Xp

Windows 7

Linux (Ubuntu,Fedora, Rhel5)

MS Office 2003/2007 Suite






3G devices


Adobe Illustrator

Adobe Photoshop

Adobe Indesign

Academic Qualification:

BACHELOR OF ENGINEERING (Electronics & Communication) with 79%

MBA (HR) - 61%.

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