Surname : Ansari
Name : Mohammed. Ejaz
Father’s Name : Nazeer Ahmad
Address : */**, ******* ***** *, M.G. Road,
Goregaon (W), Mumbai-400 090, India.
Contact No. : +91-916******* (Self)
Contact No. : +91-970******* (Wife)
Skype ID. : ejaz.ansari76
E-mail ID : firstname.lastname@example.org
Date of Birth : 5th October, 1976
Nationality : Indian
Marital Status : Married
Languages known : English, Hindi, Marathi & Arabic.
Hobbies : Outdoor Games.
Name of Institute
Sharda College, Goregaon (W), Mumbai
Computer Awareness: Word, Excel, Fundamental and Software Applications.
Internet Applications, Web Mail etc.
Currently working with Wow Momo as Auditor from 26th Dec 2017 to till date.
Conducting surprised/unannounced audits across outlets to streamline SOP such as order taking, cash management, order preparation, customer service, hospitality, speed of service and customer connect/customer relationships, controlling pilferage, collusion etc.
Conducting cross department audits to ensure production, logistics, ware house process in place and profitable.
Providing solutions to Operations Team for building sales, controlling costs & achieving bottom lines.
Worked with Baskin Robbins as Senior Executive – HD – New Business Channels for PAN Kingdom of Saudi Arabia from 13th Jan 2015 to 10th May 2017.
Managing Outlets/Parlors Operations for pan KSA.
Managing Out-Sourced/In-House Call Center & aligning Operations through Call Center & Outlets/Parlors Team.
Expansion of HD model for achieving sales.
Training & Developing Operations Team on day to day outlets activities.
Working with external government/non-government bodies for meeting business requirements.
Completing appraisal for Operations Team.
Presenting sales analysis & working with Marketing, Training, Commercial and IT Team for Product Launch, Full Menu Launch, Marketing activities etc.
Working with Out-Sourced/In-House Call Center Team for achieving sales.
Practicing internal admin processes.
Expansion of 30 Home Delivery Business Model Hubs within Jubail, Khobar, Dhahran, Dammam & Riyadh Cities of Eastern Province & Central Province of KSA.
Earned Excellent Rating on Annual Performance Reviews.
Worked with M/s McDonald’s Family Restaurant as Restaurant Manager from 7th June 1999 to 15th April 2014.
Market Awareness: Managed Low, Medium & High Sales Volumes stores in Mumbai &
Creating, maintaining and building healthy relationship with land-lord, trading area retailers to track their sales/growth plans, interacting with government body officials – Cops, Municipal etc.
Public Relation Skills.
Courses: Completed various professional courses at McDonald’s India, McDonald’s Australia & Chalie Bell School of Management Australia.
Diploma in Floor Management Course
Basic Shift Management Course
System Management Course
Restaurant Leadership Practices Course
McDonald’s Australia Ltd, Charlie Bell School of Management
Business Leadership Practices Course
Mumbai - Goa, India
Brief association with McDonald’s Family Restaurant (HRPL):
Joined the organization as Trainee Crew on 7th June, 1999.
Promoted as Crew Member on 26th Nov. 1999.
Promoted as Training Squad on 26th Dec.2000.
Promoted as Floor Manager on 26th Oct. 2001.
Promoted as Shift Running Floor Manager on 15th March, 2004.
Promoted as Second Assistant Manager on 1st June 2005.
Promoted as First Assistant Manager on 1st March 2008.
Promoted as Point of Contact on 1st August 2008.
Promoted as Restaurant Manager on 1st April 2009.
Managing restaurant operations independently.
Conducting Com Days to raise calibrations of Assistant Managers.
Coaching crew & manager’s team to achieve organizations goals.
Preparing store action plan to achieve within timeline.
Achieving succession plan of all crew & managers.
Conducting staff meet on monthly basis.
Meeting Quality, Service & Cleanliness standards on all shifts managers through shift evaluations.
Interviewing and selecting crew people and conducting crew orientations.
Training crew trainers and helping to train trainee managers and floor managers.
Recording documentation in employee personnel files.
Giving input on crew performance reviews.
Completing weekly inventories and statistical (or variance) reports.
Maintaining restaurant safety awareness and safety records.
Using proper security and verification procedures when handling deposits and safe contents.
Executing crew incentives and enthusiasm calendar activities and maintaining the crew bulletin board.
Adjusting Bin Level Charts/Cabinet Level Charts.
Collecting information and initiating insurance claims when incidents occur on the shift.
Calculating the restaurant’s Build-To’s, and ordering food, paper and operating supplies.
Helping to budget and control assigned P & L line items.
Completing assigned daily, weekly and monthly equipment calibrations.
The effective conduction of the birthday parties to add another dimension to the
McDonald's experience for children. Helping to capture the spirit and imagination
Of young customers by providing a fun, exciting and unique celebration of birthday
Earned EMPLOYEE OF THE MONTH AWARD (June & December 2003) for delivering Best Guest Experience.
Earned EMPLOYEE OF THE QUARTER AWARD (QTR-3 of 2003) for achieving planned sales targets.
Recognized for successful launch of DONE IN 60 SECONDS OFFER.
Earned Operational Excellence Award (April & July 2013) from Regional Director – Shashank Kulkarni for delivering Outstanding Guest Experience.
Earned Cash Awards for achieving year to date planned sales targets (YTD-2001, YTD-2002, YTD-2003, YTD-2004, and H1-2005).
Earned Good Rating on every Annual Performance Reviews.
Achieved Good Ratings on QBP/QBR of Operations, Sales & Profits, Training Sections (H2 of 2008, YTD-2009, YTD-2010, YTD-2011, YTD-2012, and YTD-2013).
Recognized for being instrumental for launching HOME DELIVERY BUSINESS MODEL (2004) while reporting as shift manager.
Selected among team of 51 store managers for launch of 100th (Century Store) of HRPL through Best Business Leadership Practices Assessments.
Earned Cash Awards for achieving year to date meals plans (YTD -2010) for patch store.
Recognized for being instrumental for establishing, developing and continuously improving Store Operation Process such as Guest Experience, Training & Development Process of Staff, Hiring & Retention Tactics, Sales Building, Motivational Environment for Staff, Product Launch, Promotional Activities, IT up gradation for various ERPs such as Cobra, Scheduler, Biometric, MyHR, LMS & PMS.
Earned VIDEOCON LCD FLAT SCREEN TV for achieving sales plans of 100th store (Century Store) of HRPL for Year to date 2010.
Recognized for resolving challenging situations of cops, municipal official visits for every store wherever being deployed for work.
Recognized for presenting the case study and saved Rs13.68 crores for UTILITIES COST of P&L for 14 stores within Mumbai Region by converting tariff table of Power Supply Company from Reliance Energy to TATA Powers.
Recognized for cracking free of cost deal with cops for displaying 90 visibility hoardings (8 feet X 4 feet) for promotional activities.
Selected to present case study to launch NEW STORES for Mumbai Markets.
Recognized for saving Rs1 lac cost of medical test for 14 Outlets within Mumbai Region.
Recognized for designing & rolling out New Birthday Party Packages with Tie Up of Additional Services (Mimicry Act, Magician Show, Tattoo Art, Hair Breeding, Nail Art, Juggler Show and Charlie Show) within Mumbai Markets Stores.
Recognized for Launch of Pay per Order Process of HOME DELIVERY BUSINESS MODEL to control fuel theft and bikes maintenance costs.
Place: Mumbai - India
(Mohd. Ejaz. Ansari.)