Call Center Experience: 6+ years (SITEL, Patenaude & Felix, Bridgecrest, Core Logic, ProCollect)
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in high volume, high stress, environment.
Self-starter with a can-do attitude.
Customer relations Quick learner
Skilled in call center operation Type 35 WPM
Avaya Software knowledge Attention to detail
Strong Problem-solving aptitude Verbal communication skills
Customer service agent
September 2018 to Present
ProCollect- Dallas TX
Work 200 accounts a day outbound and inbound call center environment.
In charge of calling consumers to collect their past due rent payments or past due medical bills and making reasonable arrangement
March 2018 to September 2018
Core Logic (Elite) – Irving, TX
Client Services Associate
Assist customers regarding property tax related issues in an inbound call center environment.
Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.
January 2015 to March 2018
Bridgecrest - Fort Worth, TX
In charge of calling consumers to collect their car payments and making reasonable arrangement with them, offering Extensions, Mod frequencies and or Due Date Change if need be or if account qualifies.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
April 2014 to December 2014
JC Penney Warehouse (Staff Mark Lead) - Haslet TX
Help others clock in and out, repack watches for stores, scan all new watches, file out reports if others get hurt on the job
January 2010 to January 2014
Patenaude & Felix - Las Vegas, NV
Legal Account Representative/Collections Rep
Provided quality representation and maximum recoveries that surpass strategic clients goals and expectations reporting capabilities to help them determine the most profitable and efficient way of collecting, collections and recovery processes
Contact customer with outstanding debts and negotiate repayment options.
Provide excellent customer service
Understand and utilize knowledge of state guidelines such as statute of limitations,
Utilize several skip tracing tools such as accurate to obtain location information for consumers.
July 2009 to January 2010
Goodwill of Southern Nevada
Maintain the checkout area, clean up, organized store, assist in store shrink awareness programs, and ensure customer transactions are processed promptly and accurately
March 2008 to June 2009
Sitel - Las Vegas NV
Inbound and outbound calls, understanding account requirements, order phone, go over bills, take payments, trouble shoot phones, check phone service in all areas.
Effectively handle information requests, compliments and complaints with a positive attitude and attention to detail
February 2008 to January 2009
Bijoux Terner - Las Vegas NV
Greet and assist customers, handling cash transactions, opening and closing the store.
February 2006 to January 2007
Rainforest Café - Las Vegas NV
Sold discount cards, check daily cash accounts, provided training.
May 2001 to January 2006
Albertson's - Las Vegas NV
Cash checks, provide money order, print photos, and check out movies, stock supplies as needed, processed returns.
Eldorado High School 2017
Las Vegas NV
Ashford University online
Bryant & Stratton.