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Customer Service Representative

Fort Worth, TX
October 13, 2018

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Lakeisha Vaughns


Call Center Experience: 6+ years (SITEL, Patenaude & Felix, Bridgecrest, Core Logic, ProCollect)


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Excellent written and verbal communication skills, with an eye for detail.

Extremely productive in high volume, high stress, environment.

Self-starter with a can-do attitude.


Customer relations Quick learner

Skilled in call center operation Type 35 WPM

Avaya Software knowledge Attention to detail

Strong Problem-solving aptitude Verbal communication skills

Customer service agent

Employment History

September 2018 to Present

ProCollect- Dallas TX

Collection Representative

Work 200 accounts a day outbound and inbound call center environment.

In charge of calling consumers to collect their past due rent payments or past due medical bills and making reasonable arrangement

March 2018 to September 2018

Core Logic (Elite) – Irving, TX

Client Services Associate

Assist customers regarding property tax related issues in an inbound call center environment.

Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.

January 2015 to March 2018

Bridgecrest - Fort Worth, TX

Loan Advisor

In charge of calling consumers to collect their car payments and making reasonable arrangement with them, offering Extensions, Mod frequencies and or Due Date Change if need be or if account qualifies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

April 2014 to December 2014

JC Penney Warehouse (Staff Mark Lead) - Haslet TX

Watch Volt

Help others clock in and out, repack watches for stores, scan all new watches, file out reports if others get hurt on the job

January 2010 to January 2014

Patenaude & Felix - Las Vegas, NV

Legal Account Representative/Collections Rep

Provided quality representation and maximum recoveries that surpass strategic clients goals and expectations reporting capabilities to help them determine the most profitable and efficient way of collecting, collections and recovery processes

Contact customer with outstanding debts and negotiate repayment options.

Provide excellent customer service

Understand and utilize knowledge of state guidelines such as statute of limitations,

Utilize several skip tracing tools such as accurate to obtain location information for consumers.

July 2009 to January 2010

Goodwill of Southern Nevada

Lead Cashier

Maintain the checkout area, clean up, organized store, assist in store shrink awareness programs, and ensure customer transactions are processed promptly and accurately

March 2008 to June 2009

Sitel - Las Vegas NV

Account Representative

Inbound and outbound calls, understanding account requirements, order phone, go over bills, take payments, trouble shoot phones, check phone service in all areas.

Effectively handle information requests, compliments and complaints with a positive attitude and attention to detail

February 2008 to January 2009

Bijoux Terner - Las Vegas NV


Greet and assist customers, handling cash transactions, opening and closing the store.

February 2006 to January 2007

Rainforest Café - Las Vegas NV


Sold discount cards, check daily cash accounts, provided training.

May 2001 to January 2006

Albertson's - Las Vegas NV

Customer Service

Cash checks, provide money order, print photos, and check out movies, stock supplies as needed, processed returns.


Eldorado High School 2017

Las Vegas NV

College 2009

Ashford University online

College 2018

Bryant & Stratton.

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