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Customer Service Training

Location:
Talisay, Cebu, Philippines
Salary:
20000
Posted:
October 16, 2018

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Resume:

LANIELYN CABARDO BACALTOS

Dawis, San Roque, Talisay City Cebu

Mobile number : 092*-*******

Email address : ac7d8w@r.postjobfree.com

PROFESSIONAL SUMMARY

Learning and development officer with 2 years in recruiting, interviewing, training and public speaking. Highly responsible, organized and self-motivated.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified Customer Support Officer with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.

SKILLS

Exceptional communication skills Training programs development

Creative problem solver Quick learner

Recruitment/staffing MS Windows proficient

WORK HISTORY

Virtual Assistant 03/2018 – 09/2018

VA Platinum

Assisted clients on their documents

Creates Statement of advice for Risk Insurance

Did admin and clerical works

Creates Market Comparison for health insurance

Customer Support Officer 09/2015 – 01/2018

QBE Insurance ( GSSC)

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Provided an elevated customer experience to generate a loyal clientèle.

Customer Representative 10/2014 - 05/2015

WIPRO BPS Ltd

Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.

Learned, referenced and applied product knowledge information.

Assisted customers with their warranties, inquiries and requests.

Learning and Developmental Officer 05/2010 - 06/2014

MLhuillier Main Office

Led a comprehensive training to all MIS Staff

Led Leadership and other soft skills training to all Ml staff under different regions.

Organized and led day staff orientation and training to promote collaboration.

Resolved employment-related disputes through proactive communication.

Administered compensation, benefits and performance management systems and safety and recreation programs.

Organized new employee orientation schedules for all new hires.

Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.

Conducted exit interviews and verified that employment termination paperwork was completed.

Developed and facilitated job recruitment fairs.

EDUCATION

Bachelor of science : Psychology, 2010

University of San Jose Recoletos - Cebu City, Central Visayas, Philippine

Amparito Llamas Lhuillier Scholar ( academic and non academic)

2nd runner –up Orator

Highschool Diploma : 2006

Cherubs Academy - Talisay City, Central Visayas, philippines

Salutatorian

Student Body - Treasurer

PERSONAL INFORMATION

Age : 28

Sex : Female

Status: Single

Height: 5’3

Weight: 93 kilos

Blood type: 0+

Religion: Roman Catholic

Birthday: November 27, 1989

Birthplace: Cebu City, Philippines.

Nationality Pilipino

Languages Spoken English, Visayan, Filipino



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