LANIELYN CABARDO BACALTOS
Dawis, San Roque, Talisay City Cebu
Mobile number : 092*-*******
Email address : email@example.com
Learning and development officer with 2 years in recruiting, interviewing, training and public speaking. Highly responsible, organized and self-motivated.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified Customer Support Officer with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Exceptional communication skills Training programs development
Creative problem solver Quick learner
Recruitment/staffing MS Windows proficient
Virtual Assistant 03/2018 – 09/2018
Assisted clients on their documents
Creates Statement of advice for Risk Insurance
Did admin and clerical works
Creates Market Comparison for health insurance
Customer Support Officer 09/2015 – 01/2018
QBE Insurance ( GSSC)
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Provided an elevated customer experience to generate a loyal clientèle.
Customer Representative 10/2014 - 05/2015
WIPRO BPS Ltd
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
Learned, referenced and applied product knowledge information.
Assisted customers with their warranties, inquiries and requests.
Learning and Developmental Officer 05/2010 - 06/2014
MLhuillier Main Office
Led a comprehensive training to all MIS Staff
Led Leadership and other soft skills training to all Ml staff under different regions.
Organized and led day staff orientation and training to promote collaboration.
Resolved employment-related disputes through proactive communication.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Organized new employee orientation schedules for all new hires.
Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
Conducted exit interviews and verified that employment termination paperwork was completed.
Developed and facilitated job recruitment fairs.
Bachelor of science : Psychology, 2010
University of San Jose Recoletos - Cebu City, Central Visayas, Philippine
Amparito Llamas Lhuillier Scholar ( academic and non academic)
2nd runner –up Orator
Highschool Diploma : 2006
Cherubs Academy - Talisay City, Central Visayas, philippines
Student Body - Treasurer
Age : 28
Sex : Female
Weight: 93 kilos
Blood type: 0+
Religion: Roman Catholic
Birthday: November 27, 1989
Birthplace: Cebu City, Philippines.
Languages Spoken English, Visayan, Filipino