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Manager Project

Chicago, Illinois, United States
October 15, 2018

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N. Paulina St. Chicago, Illinois, 60660 ● Mobile #: 312-***-**** ●


University of St. La Salle, B.S. in Computer Science obtained in 2006


QA/UAT/UX Testing Analyst with a specialty in Airline, Telco, Retail, Health Care, Manufacturing, Loan/Mortgages, & Banking Finance processes and strategic background implementation. Adept in training staff on protocols, best practices and utilizing team building activities to increase production, quality and morale. Areas of expertise span a broad range of interrelated functions, including:

● Test & Defect Management ● Developing Strategy and Plans

● Requirements & Functional Analysis ● Data Analytics/Business Analysis

● Test Execution & Preparation ● Software Implementation and Integration

● System, Functional, Regression, BAT, and UAT Testing ● Project Planning and Management

● Scrum, Agile, and Waterfall Methodology ● Continuous Process Improvement

● Documentation and Project Metrics ● People and Project Management



United Airlines – Chicago, Illinois

Jan 2018 – Present

Lead and managed QA team of 18 QA working with different projects in Airline domain. Estimated testing effort for each project and prioritized tasks for concurrent projects for QA team members. Coordinating with the business to gather their requirements, coordinating with the offshore teams to build test cases and complete the testing as per their release schedule. Working closely with the Business Analysts creating user stories, testing user stories, product backlogs, defect review meetings, creating test plans and scenarios. Working closely with business and all other development groups helping with releases. Manage day-to-day activities of offshore/onsite QA teams conducting End to end testing of applications used to create, enrich and publish items to leadership. Currently, owns more than 170 applications from the United Airlines platform. Supporting them both in lower and production environment.


TD Bank – Mt. Laurel, New Jersey

Sept 2017 – Dec 2017

Manage testing effort for UAT test teams for several projects related to enhancing Retail Mortgage and Loans domain platform. Prepared and reviewed UAT test artifacts which are Test Plans, Test Cases, and Traceability matrices with the Project Stakeholders. Collaborate with all project teams including Project Management, Development, Business Partners regarding requirements/gap analysis to ensure successful functional and integration enhancements. Report the project status to all project stakeholders and Senior Management. Develop extensive validation steps and procedures for complex test case scenarios and documenting for execution steps and results during System Integration, Business Acceptance and User Acceptance Testing. Create, design, and format requirement specification documentation including process flows, and other information or processes needed to describe required system changes for development and QA for upstream/downstream customers to Salesforce application. Coordinate all testing activities including defect tracking and issue remediation using HP ALM tool. Create and update tables, views, working with triggers, stored procedures using MySQL.

IBM SOLUTIONS DELIVERY Test Manager/People Manager

Century Link Telecommunication – Manila, Philippines; Client Site: Denver, Colorado/Monroe, Louisiana

May 2015 – May 2017

Direct project and test planning test preparation, execution, and reports supporting IBM pioneer Telco project located in the Denver, Colorado and Monroe, Louisiana with Waterfall, Agile, and Scrum/Iterative methodology. Manage day-to-day development lifecycle tasks and support operations for a fifteen-person team. Administer created structured processes to handle defects until resolution. Plan the manual and automation testing strategy for twenty applications. Serve as an SME and QA Lead for various Telco applications including B/OSS and PASE. Responsible for designing and implementing test strategy, approach, and test plans, including LOEs, budget, and requirement traceability mapping for Soap UI API, E-Commerce, and CRM applications from beginning to end of test life cycle. Also, responsible for the development and execution of detail test cases, procedures and scripts for module and system level development using Selenium IDE/Web Driver and IBM Focus tool. Include functional, non-functional, integration, system, regression, performance and user acceptance testing. Involves in object oriented testing, problem identification, documentation, defect tracking, and metrics reports through final resolution using HP Quality Center, ALM for Waterfall and CAA Rally as defect management tool as to Agile implementation. Maintained Rally for Task allocation and tracking the tasks to closure. And Remedy for Production defects. Documents were prepared in compliance with the company Software Development Process for CMMI certification. Perform database validation using Oracle in order to check the data validation and data integrity.

TD Bank – Manila, Philippines; Client Site: Toronto, Canada

March 2013 – June 2013; March 2014 – April 2015

Lead and managed an IBM pioneer banking and finance project twice. Develop test cases to highlight different requirements from the Use Cases and Software Design Specification using Waterfall methodology. Onshore is located in Toronto, Canada and Offshore are in Philippines and India. Responsible for setting up strategy and program for a UAT function in a Banking domain. Drive the program and project test strategy for alignment and execution by the test team. Manage engagement teams, leading day-to-day client interaction, and delivering high quality work product to our clients in the financial services industry. Extensively work with CRM and Web-based system solutions with excellent business domain experience in Credit Card Application, Sales, Financial Services, and Banking application. Create, lead and review Test Strategy and Test plans (System/UAT) documents. Create Test scenarios and Test cases for all phases of testing including System, Integration, Regression and User Acceptance testing. Prepare project level System and UAT Test Results documentation and discuss them with Business owners, Vendor partners and IT groups. Interacted with developers, business analysts, system engineer and DBA's to review and address critical defects and issues. And ensure that problems are properly documented and that defects are addressed, minimizing defect deferrals. Testing was performed to CRM with Web applications and E-commerce tool for validation on both ends. Extensive experience in Quality Center/ALM/Rally, use as defect management tool. And extensive use of HPQC/ALM to Waterfall and Rally Software with Scrum Iterative as a subset of Agile to Organize stories (requirements), tasks, defects and tests plan and track iterations (sprints) and releases.

Lowe’s Retail Capped Applications – Manila, Philippines; Client Site: Mooresville, NC

July 2013 – March 2014

Responsible for management of a Testing team for all Retail domain systems, item management, and pricing systems, Returns Management, Web Systems, Mainframe, Siebel CRM, and E-commerce. Project onshore is in Mooresville, NC and Offshore are in Philippines and India. Overseeing testing of new releases including managing scope, prioritizing and distributing work, collecting and reviewing test results and test case template updates. Update reporting spreadsheets, communicate project status to management. Prepare and run test cases including initial analysis, data and environment setup, execution and results verification. Created and reviewed QA documents including the Test Architecture, Test Plan and Test Cases the from the functional/non-functional requirement specifications and use case document after analysis for E-Commerce, CRM, Soap UI, and Mainframe applications which support to Retail projects. Analyzed and walkthrough the Functional and Technical Design Documents, translating the specifications to high-level scenarios. Created test estimations, test strategies, test plans for the functional design and Technical specifications high-level scenarios. Managed and mentored various application QA teams about E-commerce, Siebel CRM, Web, and Mobile-based application testing concepts, methodologies, and practices. Perform cross-platform, Functional, Regression testing, UAT testing for a retail domain project. Use HP Quality Center and ALM to prepare test cases, test scenarios, procedures, and Requirements Traceability Matrix. Maintained defect management tool for Task allocation and tracking the tasks to closure. Verify customer and test data in the backend using MySQL database.

GLOBE TELECOM Quality Assurance Lead

Globe Telecommunications – Manila, Philippines

Sept 2012 – Mar 2013

Managed a pioneer team of QA UAT Testers throughout various releases of the project throughout Waterfall and Agile based development. Communicate the status of deliverables to key stakeholders including the Business Owner, Project Manager, Business Analyst, QA, and Development team. Reviewed and Analyze the Business, functional and technical requirements design documents and developed Test Strategy and Test Plan for the test lifecycle related to Customer Related Management (CRM) application as well as Web and Mobile services applications. Testing application manually from beginning to end and managed defects in Quality Center. Work on collection and payment systems which enable customers to pay their outstanding balance via credit card applications. Financial payment received will be applied to the accounts at the particular store. This will shorten the existing long payment cycle and improve loss prevention of the customer service. I was the SME in creating the test approach and map business model for the for a country widely used service on a Telco domain. Used SQL commands to validate the database and test its integration with the front end.


Globe Telecommunications – Manila, Philippines

Dec 2011 – Sept 2012

Reviewed and evaluated vendor developed functionality for QA/UAT releases; adhered to strict project deadlines and coordinated team resources to meet deliverables and targets for projects running parallel; reviewed and approved Business Requirements documents and Functional Design documents for Change Requests and defects; served as liaison to technology service providers when analyzing system performance, diagnosing issues and planning for future changes; revised test scope upon test results or changes in product design; provided sign-offs for UAT completion and Operational Readiness; provided approvals for project entry/exit documents and Go/No Go statuses; authored and published UAT Test Plans; distributed testing status updates to senior management for Enterprise and Point releases; developed and executed test scripts for high impact defects and high risk change requests impacting external clients and internal operations groups; supported Organizational Development Team by reviewing training guides and job-aids for frontline associates when communicating system changes or workaround due to system issues; partnered with Operations staff and Business Support teams to generate new change ideas for system and identify high priority issues at production sites; cross-trained local team members to effectively lead Enterprise, Maintenance, and Hot-Fix releases; conducted new functionality training sessions; And work under Agile Scrum Testing methodology. Ensure that all the test cases are updated in the HP ALM and JIRA along with Master test plan; Generating Matrices Reports and Charts for Defect Analysis to analyze statistical nature of the defects.

HMI Health and Coco life Health Care – Manila, Philippines

Dec 2011 – Sept 2012

Serve as QA Lead for a startup project, overseeing and working with the UAT testing and teams for client software and systems development projects with mobile and web applications were using Agile methodology. Performed system, regression, and data interface testing from E2E. Provided client developer teams with detailed reports on quality metrics, identified bugs or flaws and recommended fixes using Rally and HP ALM. Used of CAA Rally and HP ALM for making the development organization faster, leaner agile, and to get on the track with the User stories and to improve iteration planning practices. Perform manual and automated testing for the number of web projects such as information and news professional QA portal and company website across multiple browsers and mobile devices. Performed UAT testing and Production Verification Testing for Health Care System which covers Front and Backend content/financial transactions. Understand Business requirement documents and raising clarifications with Business analyst and users. Breaking up of Business requirements into Functional scenarios, test conditions, test cases and test execution plan. Identify, create, and execute critical business End-to-End processes. Establish, maintain and manage a strategic business and IT relationships. As a Test Lead, I am involved in the creation of Requirement Traceability Matrix and well coordination of the team members with the client and stakeholders to make sure everything is well properly taken care of.

TDK PHILIPPINES CORPORATION Quality Assurance & Process Engineer

Fujitsu, Western Digital and SAE – Manila, Philippines

Jan 2007 – April 2011

Responsible for creating documented scripts, testing and implementing the software products of the client until Go Live and shipment to the customer. Developed business processes to increase efficiency and profitability of the company. Review designs, codes, test plans, or documentation to ensure the quality of the hardware and software products. Reviewed Business Requirement documents (BRD) and Functional Specifications Documents to prepare test cases and identify test scenario. Responsible for defect tracking and bug reporting using Quality Center; interacted with developers and Business Analysts to discuss and resolve defects. And collaborate with manager and peers to review and establish best practices for software testing. Functional responsibilities included performing Smoke, Stress, System, Usability, Regression, and Integration testing for SAP Material Management and ERP system implementation for Electronics and Manufacturing domain. SAP implementation contains many aspects such as purchasing, goods receiving, material storage, and inventory. I have workout in implementing the cost reduction, predictive and preventive maintenance practices, including process adjustments to increase both product quality and production yields hitting 99.5% overall or above. I have designed the Assembly flow process and designed the Test procedure for efficient mass production. Issued bugs and related defects are logged in HP Quality Center and JIRA tool. Control the system during operation, data mining by designing different experiments, and process improvement (SPC) and proposed best level and combination of factors.


● Automation Tools: Selenium IDE, IBM Focus

● Platforms: Mainframe, Windows, SAP, ERP, Salesforce, Web Services

● Database System Tools: MySQL, Oracle, OPAL/IMS

● Technologies: C++, Java, PHP, .Net

● Defect Management Tools: HP Quality Center, ALM, CAA Rally, Bugzilla, Mantis, JIRA, Remedy, Rational Team Concert, Team Foundation Server

● Microsoft Tools: MS Project Planner, Visio, Excel, Word, Powerpoint

● Testing Tools: Siebel/Amdocs CRM, E-Commerce, SOA API, Serena Dimensions, Statistical Process Control, Citrix, VMware, Fiddlers Web Services, United Shares

● Reporting/Project Tool: Team Foundation Server, IBM Test Reporting Tool, SCCD, Clarity, Master Data Management


● Selenium IDE/Web Driver Training – Active Learning

● Software Application Testing; Testing Center of Excellence - Accenture

● Agile Methodology - IBM Solutions Delivery

● Rational Team Concert - IBM Solutions Delivery

● Software Object Oriented Programming. - Entertainment Gateway Group

● Software Design Patterns – Entertainment Gateway Group

● Software Enterprise Patterns- Entertainment Gateway Group

● IBM Top Talent Awardee - IBM Solutions Delivery

● IBM Service Awardee - IBM Solutions Delivery

● Played a key role to create IBM projects as an overall testing competency model, which was used as a base form in IBM's acquisition of new projects and accounts.


Elizabeth Emery Ramona Garbati

CenturyLink Project - QA Test Lead National Projects - Senior Manager

IBM Global Services, 4700 S Syracuse St. Denver, Colorado 80237 Intact Insurance, 700 Univ. Ave, Toronto, ON M5G0A1

Mobile No. +1-303-***-**** Mobile No. +1-416-***-****

Email. Email.

Matthew Arnold Doronila Adron Robertson

PH Global Delivery Center - Cross Service Lines Delivery Leader CenturyLink Project – Project Manager, PMP

IBM Solutions Delivery, Inc. 7F IBM Plaza, Eastwood Ave. QC IBM Global Services, 4700 S Syracuse St. Denver, CO 80237

Mobile No. +639-**-***-**** Mobile No. +1-303-***-****

Email. Email.

Contact this candidate