Summary

Skills

Experience

Education and Training

PHYLLIS ORTIZ-HILBORN

** ****** ****, ********, *** Mexico 87535 C: 505-***-**** ac7d6o@r.postjobfree.com Experienced Administrative Professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with client, executive, and business audiences.

Client-focused

Quick learner

Results-oriented

File/records maintenance

Report generation and analysis

Microsoft Office

Contract auditing

Financial records and processing

Computer proficient

Marketing support

Marketing Administrative Assistant Apr 2001 to May 2018 City of Santa Fe-TOURISM Santa Fe - Santa Fe, New Mexico Served as Local Business liaison, helping constituents navigate the Tourism website and maximize their exposure to potential clients. Prepared correspondence, accounting and financial documents for analysis. Prepared departmental contracts for attorney approval. Entered requisitions for procurement and prepared invoices for payment. Served as Departmental liaison to ITT and helped all staff with troubleshooting documents and equipment.

Administered all software applications and maintained tourism website, as well as department page on City website.

Dispatcher Jan 2000 to Apr 2001

City of Santa Fe-Emergency Dispatch - Santa Fe, New Mexico Answering 911 and non-emergency calls for service. Radio communications with Police, Fire & Animal Services. Entry and extraction of data to and from all law enforcement databases. Receptionist / Dispatcher Aug 1997 to Jan 2000

Waste Management Inc. - Santa Fe, New Mexico

Customer Service

Dispatching Drivers

Creating work orders for Drivers

Report preparation

Assistant Floral Shop Manager Dec 1990 to Aug 1997 Payne's Nurseries SOUTH - Santa Fe, NM

Customer Service

Floral Design

Inventory Management

Supervising Designers, managing schedules

Maintaining Shop

Business Managment

Santa Fe Community College - Santa Fe, NM, United States Completed course work in Mathematics, Business Accounting, Technical & Creative Writing and EMT-Basic.

Microsoft Office

Completed several training workshops on Microsoft Office solutions including Word, Excel, PowerPoint and Access. Highly proficient, Certification in process.