Dynamic customer-focused professional with experience in management and supervisory tasks, conflict resolution, and making decisions based on guidelines.
Supported staff and clients with human resource duties, including FMLA/Disability/Workers Compensation.
Experience in determining eligibility for insurance medical coverage under the terms of public and private health care service assistance programs.
Experience in assisting customers in processing claims related with Worker’s Compensation.
Experience in performing routine administrative duties like scanning and filing documents, sorting mails, answering phone, performing data entry and keeping the records up to date.
DeVry University, Fremont, CA Aug 2012 – Present
Pursuing Healthcare Information Management (B.A.) and Human Resources (B.A.)
Western Career College, San Leandro, CA June 2007 – December 2008
Health Care Administration Management (A.S.)
MS Office (Word, Outlook, Excel, PowerPoint, Publisher)
Windows (NT/XP, 7, 8, & 10)
Word Processing, Adobe, Lotus Notes
iMovie, Final Cut Pro
Team Viewer, ADP, Editing, QuickBooks
Healthcare Business Systems (Medical Manager/Cintrex/Group Cast, EMR)
Accurate and Efficient Document Review
HIPAA & OSHA, Medical Insurance Claims
Insurance Verifier, HIM, Billing & CPT/ICD 9 & 10 Coding
Collections, Transcribe, Medical & Dental Terminology
Analyze Imaging Reports
Negotiation, Communication (listening, verbal, written)
Bookkeeping and Medical Records
Conflict Management and Problem Solving
Advanced Analytics and Research Skills
Typing Speed 70 WPM
Medical/ Dental terminology
Health/ Dental Insurance Processing
Avaya Muti-LineTelephone System
Java, Oracle, SQL, VMware, Anti-Malware
Final Cut Pro/iMovie
Synergy Broadcasting, Houston TX September 2017 – January 2018
Managing our client's accounts from the initial start to the launch of their brand.
Managing meetings and planning events via event marketing.
Create and run sales presentations.
Create sales campaigns for brand awareness.
Create sales reports on results and date analysis.
Creates maintains all promotional materials and media kits.
Update social media and promotions of digital marketing Create TV & Radio commercials, websites, and marketing analysis.
Creative problem solving and account development.
Uncover business marketing challenges and develop solutions.
St. David’s Hospital, Austin, TX April 2016 – July 2017
Insurance verification & utilization review for pre/post Authorizations on sleep studies and EGG’s.
Confirms cardiorespiratory, neurological, physiology, electroencephalographic and long-term monitoring and sleep study charges.
Tracks and confirms the accuracy of record analysis monthly census reports and analyzes inventory control for sleep studies.
Utilize various medical software including Prometheus, Health Stream, Centricity, Somnoware, NextGen, MediTouch, Paxis, CareCloud, AdvancedMD, SOAPware and EpicCare.
Verifies logistics for all electroencephalogram reports and maintains medical records.
Schedules, prep insurance for surgery, long term monitoring for sleep and wake physiology and other neuro diagnostic studies (pediatric & psychiatric).
AT&T, Austin, TX January 2015 – November 2015
Sales & Service Floor Manager
Top-sales manager responsible for leadership, individual, and team motivation for up to 30 U-Verse & Direct TV customer service representatives.
Created profit and recurring revenue on AT&T products and services.
Developed and coached customer contact employees to ensure compliance of sales and service performance objectives.
Continued training and education on operating systems, technical support, and software and hardware instillation, remote access (LAN).
Effectively communicated with team members to maintain clearly defined expectations.
Understood customer needs and recommended appropriate products and rate plans.
CA Transplant Donor Network, San Leandro, CA December 2011 – September 2014
Tissue & Organ Team Lead
Created and supervised multiple recovery teams and coordinated the harvest of tissue and organ donations within a 24hr turn-around.
Conducted secondary evaluation and screened tissue and organ acceptability set by government sectors, Center for Disease Control (CDC) and Food Drug Administration (FDA).
Complied with the policies of federal, state, and local companies, with respect to specific regulations related to quality.
Obtained consent from (NOK) families.
Consulted with directors, managers, and supervisors for allocation of nonprofit and profit donations.
Discussed options of donation and collected confidential documentation, vital to the general public and law enforcement investigations.
Dispatched drivers, confirmed recovery location with nursing supervisors, medical examiners, coroners’ offices, and funeral homes.
Collected blood samples specimen, drew vitreous, pre - post recovery photos, and pathology reports to share with tissue & organ processors.
Educated family on the benefits of organ/tissue donation.
Provided research reports and final death documentation.
Washington Township Medical Foundation, Fremont, CA December 2009 – September 2011
Completed quality control reviews for a medical foundation.
Assisted customers in processing claims related with Worker’s Compensation.
Collaborated with management to improve the overall quality of completed documentation. Coached employees on maintaining accurate documentation of revisions and successfully met deadlines.
Determined eligibility for insurance medical coverage under the terms of public and private health care service assistance programs.
Completed medical dictations for surgeries.
Assisted with image reports, scan and label labs, EKGs and electronic records such as Meditech, IBX, and Avaya.
D&H Manufacturing Company, Milpitas, CA March 2007 – September 2009
Provided project management for customer account and assignments, maintained sales orders, and achieved customer purchase orders.
Managed social media and internet resources for the company.
Collaborated with estimators for quick-turn processes and production control to meet final commitment dates.
Assisted with administrative duties, such as daily planning, and evaluated requests for service.
Directed clients to designated areas of the facility for team work efforts.
Filtered routed inbound calls via 10-line phones and paging systems.
Processed customer quote (RFQ) and (RMA) request.
Provided pricing and verified customer purchase orders, manually or electronically.
Collaborated with on-site representatives, in relation to quotes and orders shipment. Delivered corporate objectives through research, and provided analytical creative problem-solving skills to management.
Menlo Park Day Activity Center (Mental Health), Menlo Park, CA January 2005 – February 2007
Reviewed accounts payable and receivable, Social Security Administration disability, Medicare, Medicaid, CHIP, or any other government health eligibility policies and procedures.
Supported staff and clients with human resource duties, including FMLA/Disability/Worker’s Compensation.
Assisted the executive director in completion of organization goals, and served as main contact for clinical teams.
Managed monthly budgets and completed payroll bi-weekly.
Composed public speeches for patient education groups.
Completed annual reviews with credentials for excellence in work volume, accuracy, and quality assurance.
Provided financial screenings to determine functional eligibility for medical coverage and revisions.