***** ********** ***** • HOUSTON, TX *****

PHONE 713-***-**** • E-MAIL ac7d0o@r.postjobfree.com

ANDREA HURD

PROFESSIONAL PROFILE

Highly organized analytical Administrative Support Professional, motivated with superior goal setting, decision-making, and problem-solving skills. Demonstrating courage, accountability, leadership qualities and striving for success

CORE STRENGHTS

Customer Service Skills

Microsoft Office

Data Entry

Inter Officer Investigations

Cash handling

Strategic Planning/Training

PeopleSoft 9.1

Case Management

PROFESSIONAL EXPERIENCE

December 1995 – December 2017 Houston Police Department – Houston, TX

Administrative Associate / Trainer

Evaluating Crime reports ensuring that the status set for the department are properly met

Communicate with Citizen and Officer’s to make sure that they understand the department regulations are met effectively as well as strong and effective problem solving/decision making skills. (All standards set forth by Uniform Crime Reporting Division of the FBI and HPD)

Other duties include training new recruits on daily function managing training status and providing daily as well as weekly status reports to Management. Some daily job functions include managing switchboard phones, data entry technical support for daily task to officers and citizens, as well as maintain strong and effective daily communication with outside agencies and businesses.

August 1990 – December 1995 Houston Police Department –Houston, TX

Data Entry Associate

Enter burglar and theft reports into police database

Enter pawn slips, answer phone calls and handle complaints

Retrieve claims and cold case files for police officers

Enter stolen items and automobiles into national crime database and issue case numbers

Prepare and maintain electronic records and reports for date entry/tracking using PeopleSoft

Other duties included filing, answering phones, entering student applications and managing their records on People Soft, Microsoft Office, coping, faxing and making programs for events.

January 1989 – January 1998 CVS/Formerly Eckerd Drugs –Houston, TX

Part-time Front Counter Clerk/Cashier

Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return

Promote awareness of all promotions, and advertisements to customers

Maintained an accurate cash draw every shift

EDUCATION

Barbara Jordan - Houston, TX – High School Diploma

Elkins Institute – Houston, TX - Data Entry Certificate

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