Personal Profile for: Tšepang Charmaine Maphika
Bio Data
NAME
Tšepang Charmaine Maphika
DATE OF BIRTH
GENDER
Female
PLACE OF BIRTH
Lesotho
MARITAL STATUS
Single
NATIONALITY
South African
ID NO 751**********
PERSONAL INTEREST
Traveling, Self Development, Coaching, Reading self- motivating books and material, Motivating and skills for young women
Language proficiency:
LANGUAGE
PROFICIENCY
SPEAK
READ
WRITE
English
Excellent
Excellent
Excellent
South Sotho
Excellent
Excellent
Excellent
Setswana
Good
Fair
Fair
Postal Address P O Box 131
Residential AddressNaledi Sun Hotel & Casino
C/o Naledi Sun Hotel & Casino Thaba Nchu 9780 Free State Province
#3 Bridge Street Thaba Nchu Free State Province 9780
Contact Details
Cell: 083-***-**** / 081*******
Tel: +27-51-875-**** ( Work / Home )
e-mail: ac7cwb@r.postjobfree.com
Employment History
Dates
2005-todate
Employer- Sun International t/a Naledi Sun Hotel & Casino
POSITION: HOD FRONT OFFICE & HOUSEKEEPING
MAJOR RESPONSIBILITIES
Selection and hiring of Front Office staff
Training of all Front Office personnel
Evaluation of each employee’s job performance
Coaching and developing team members to better perform at their level so as to move up in the company
Maintaining a good working relationship and communicating with all departments in the hotel
Verifying accurate room status information and ensuring it is maintained and properly communicated
Resolving guest complaints courteously quickly and effectively
Updating of groups information, preparation of group requirements and conveying this information to all departments concerned
Marketing of conferencing / banqueting and accommodation facilities
Checking cashiers banking and verifying bank deposits for each shift
Implementing of all cash-handling and credit policies
Conducting regular departmental meetings
Filling in shifts for the Reception when the need arises or if there is a shortage of staff
Compile & present monthly Executive Summary financial reports for Internal and Head Office Financial Reviews.
2003-2005
Employer- Sun International – Lesotho t/a Lesotho Sun Hotel & Casino
POSITION HELD – Assistant Front Office Manager
MAJOR RESPONSIBILITIES
Assisting the Front Office Manager in the overall management of the department.
Evaluating job performances of each front office employee
Checking cashiers banking and depositing of cash at the end of the shift
Resolving guest queries effectively and courteously
Allocating rooms to groups visiting the hotel and making sure their check-in runs smoothly
Assisting with hotel promotions – Slots, Marketing and Food and Beverage
Writing and compiling the departments month end financial reports, marketing and promotion reports
Upholding the company’s commitment to hospitality, engagement, customer service and teamwork
2001-2003
EMPLOYER- Sun International – Lesotho t/a Lesotho Sun Hotel & Casino
Position held- Assistant Food and Beverage Manager
Performing daily bar stock taking
Ensuring that restaurants and banqueting rooms are appropriately set for meals and functions/conferences
Ensuring that all functions run smoothly
Assisting in restaurant service when the need arises
Checking shift end cashiers prelists and physicals and report any shortages
Jan – Sept 2000
EMPLOYER – Tusk Mmabatho Resort Hotel / Mmabatho Convention Centre
Mmabatho North-West Province RSA
Position held – Assistant to banqueting Manager/ Reception & Accounts
Banqueting and rooms reservations
Reception and Switchboard
Night Audit
Guest relations / marketing (creating a data base for hotel clientele)
Booking / scheduling, organizing and finalizing all functions made at the Mmabatho Convention Centre
Ensuring that all functions held at the convention centre run smoothly
Compiling a daily and monthly revenue report for Tusk Head Office
Assisting the accounts department with daily invoicing and compiling a monthly revenue analysis document
Period
Name of the school/College/university/activities/courses and qualifications/grades achieved.
1997 - 1999
Institute of Hotel and Tourism Management – North-West Province RSA
Qualifications attained – 2 year Hotel Operations Diploma
1 year Hotel Management Diploma
6 American Hotel and Motel Association modules (AHMA)
Period
Name of the school/College/university/activities/courses and qualifications/grades achieved.
1995 - 1996
Lerotholi Poly Technical College Maseru, Lesotho– CTI (Commercial Training Institute) Diploma - not completed
Training obtained Secretarial Studies
Report Writing
Computer Skills & typing
Communications – written & verbal
Commerce
Book keeping
Shorthand
1989 - 1994
Machabeng International High School
International General Certificate of Secondary Education (IGCSE)
2002 to date
Sun International Development Programmes
Sun International Head Office – Johannesburg
Leadership Development Programme
Free to Grow (personal effectiveness) encompassed self development, communication handling conflict, human relations and assertiveness
Maurice Kerrigan Presentations
Influential Business Communications Programme & Effective Speaking and Presentation Programme
STRATAGEM
Finance for non financial managers
LABOUR NET
Industrial Relations Training
Maurice Kerrigan Presentations
The Authentic Leader Manager Programme
University of Pretoria
Certificate in Leadership programme for Junior Managers
University of Stellenbosch
Coaching for Performance for Junior Managers – not completed
Referees : Mr. Mark Courtney
Financial Manager – Presidential Hotel – Nigeria
ac7cwb@r.postjobfree.com
Mr. Glad Mathe
Operations / Slots Manager
Naledi Sun Hotel & Casino
Ms. Matsi’u Machobane
Human Resource Officer – Emperors Palace