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Manager Front Office

Location:
Pretoria, Gauteng, South Africa
Posted:
October 11, 2018

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Resume:

Personal Profile for: Tšepang Charmaine Maphika

Bio Data

NAME

Tšepang Charmaine Maphika

DATE OF BIRTH

**-**-****

GENDER

Female

PLACE OF BIRTH

Lesotho

MARITAL STATUS

Single

NATIONALITY

South African

ID NO 751**********

PERSONAL INTEREST

Traveling, Self Development, Coaching, Reading self- motivating books and material, Motivating and skills for young women

Language proficiency:

LANGUAGE

PROFICIENCY

SPEAK

READ

WRITE

English

Excellent

Excellent

Excellent

South Sotho

Excellent

Excellent

Excellent

Setswana

Good

Fair

Fair

Postal Address P O Box 131

Residential AddressNaledi Sun Hotel & Casino

C/o Naledi Sun Hotel & Casino Thaba Nchu 9780 Free State Province

#3 Bridge Street Thaba Nchu Free State Province 9780

Contact Details

Cell: 083-***-**** / 081*******

Tel: +27-51-875-**** ( Work / Home )

e-mail: ac7cwb@r.postjobfree.com

Employment History

Dates

2005-todate

Employer- Sun International t/a Naledi Sun Hotel & Casino

POSITION: HOD FRONT OFFICE & HOUSEKEEPING

MAJOR RESPONSIBILITIES

Selection and hiring of Front Office staff

Training of all Front Office personnel

Evaluation of each employee’s job performance

Coaching and developing team members to better perform at their level so as to move up in the company

Maintaining a good working relationship and communicating with all departments in the hotel

Verifying accurate room status information and ensuring it is maintained and properly communicated

Resolving guest complaints courteously quickly and effectively

Updating of groups information, preparation of group requirements and conveying this information to all departments concerned

Marketing of conferencing / banqueting and accommodation facilities

Checking cashiers banking and verifying bank deposits for each shift

Implementing of all cash-handling and credit policies

Conducting regular departmental meetings

Filling in shifts for the Reception when the need arises or if there is a shortage of staff

Compile & present monthly Executive Summary financial reports for Internal and Head Office Financial Reviews.

2003-2005

Employer- Sun International – Lesotho t/a Lesotho Sun Hotel & Casino

POSITION HELD – Assistant Front Office Manager

MAJOR RESPONSIBILITIES

Assisting the Front Office Manager in the overall management of the department.

Evaluating job performances of each front office employee

Checking cashiers banking and depositing of cash at the end of the shift

Resolving guest queries effectively and courteously

Allocating rooms to groups visiting the hotel and making sure their check-in runs smoothly

Assisting with hotel promotions – Slots, Marketing and Food and Beverage

Writing and compiling the departments month end financial reports, marketing and promotion reports

Upholding the company’s commitment to hospitality, engagement, customer service and teamwork

2001-2003

EMPLOYER- Sun International – Lesotho t/a Lesotho Sun Hotel & Casino

Position held- Assistant Food and Beverage Manager

Performing daily bar stock taking

Ensuring that restaurants and banqueting rooms are appropriately set for meals and functions/conferences

Ensuring that all functions run smoothly

Assisting in restaurant service when the need arises

Checking shift end cashiers prelists and physicals and report any shortages

Jan – Sept 2000

EMPLOYER – Tusk Mmabatho Resort Hotel / Mmabatho Convention Centre

Mmabatho North-West Province RSA

Position held – Assistant to banqueting Manager/ Reception & Accounts

Banqueting and rooms reservations

Reception and Switchboard

Night Audit

Guest relations / marketing (creating a data base for hotel clientele)

Booking / scheduling, organizing and finalizing all functions made at the Mmabatho Convention Centre

Ensuring that all functions held at the convention centre run smoothly

Compiling a daily and monthly revenue report for Tusk Head Office

Assisting the accounts department with daily invoicing and compiling a monthly revenue analysis document

Period

Name of the school/College/university/activities/courses and qualifications/grades achieved.

1997 - 1999

Institute of Hotel and Tourism Management – North-West Province RSA

Qualifications attained – 2 year Hotel Operations Diploma

1 year Hotel Management Diploma

6 American Hotel and Motel Association modules (AHMA)

Period

Name of the school/College/university/activities/courses and qualifications/grades achieved.

1995 - 1996

Lerotholi Poly Technical College Maseru, Lesotho– CTI (Commercial Training Institute) Diploma - not completed

Training obtained Secretarial Studies

Report Writing

Computer Skills & typing

Communications – written & verbal

Commerce

Book keeping

Shorthand

1989 - 1994

Machabeng International High School

International General Certificate of Secondary Education (IGCSE)

2002 to date

Sun International Development Programmes

Sun International Head Office – Johannesburg

Leadership Development Programme

Free to Grow (personal effectiveness) encompassed self development, communication handling conflict, human relations and assertiveness

Maurice Kerrigan Presentations

Influential Business Communications Programme & Effective Speaking and Presentation Programme

STRATAGEM

Finance for non financial managers

LABOUR NET

Industrial Relations Training

Maurice Kerrigan Presentations

The Authentic Leader Manager Programme

University of Pretoria

Certificate in Leadership programme for Junior Managers

University of Stellenbosch

Coaching for Performance for Junior Managers – not completed

Referees : Mr. Mark Courtney

Financial Manager – Presidential Hotel – Nigeria

ac7cwb@r.postjobfree.com

Mr. Glad Mathe

Operations / Slots Manager

Naledi Sun Hotel & Casino

051-***-****

Ms. Matsi’u Machobane

Human Resource Officer – Emperors Palace

011-***-****



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