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Customer Service Front Desk

Location:
Chicago, Illinois, United States
Posted:
October 11, 2018

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Resume:

Kara E. Douglas

**** *. ****** ***. *******, IL *0630 847-***-**** ac7cul@r.postjobfree.com

Professional Experience

S3 SAFETY SERVICE SYSTEMS- CHICAGO, IL

Event Staff, 2018-Current

Scanned tickets at bears games

Used a metal detector and checked ID’s for underage drinking at Wrigley Rooftops

Worked morning, mid-day, and overnight shifts at various events surveilling equipment for load in and load outs

Made sure to know where all necessities were such as restrooms, ATM’s, eateries, and more to inform guests

Surveilled guests as they exited events and venues to make sure no alcohol exited with them

Check individual bags and purses as they come into any event

CARE-A-LOT EARLY LEARNING CENTER Chicago, IL

Teacher, 2016 – 2017

Plan both long- and short-range activities in accordance with curriculum objectives developmentally appropriate practices and program philosophy

Report progress of children to parents in bi-annual reports and through parent-teacher conferences

Supervise two assistants two aides and two parent volunteers in the classroom

Complete bi-annual assessment of children’s development

Keep accident reports anecdotal records and progress statements

Fed and diapered children according to schedule

Tracked and completed daily charts and reports for the children

Maintained a positive and a collaborative attitude

Brought a personal creative touch to the classroom including decorating posting evidence of engagements connecting with parents and staff

Assisted in the implementation of a curriculum in the classroom

Lifted children and trained them for potty training

Followed licensing requirements and school policy for early childhood development

QUICK STOP AUTO Worth, IL

Receptionist, 2013 – 2016

Answered, screened and directed inbound phone calls.

Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.

Took verbal and written messages and transmitted them to exact person/destination.

Received and sorted email and electronic deliveries.

Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

Handled general requests for information and data.

Interacted well with the public.

Handled delicate situations, such as – customer requests, special needs and complaints.

Performed basic customer service functions.

Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.

Maintained a neat, tidy and pleasant appearance of the reception area.

Education

DOMINICAN UNIVERSITY River Forest, IL

Bachelor of Arts / Criminology, 2017

Triton College- Certified Paralegal, 2018

skills

Proficient in Excel, Microsoft, Access, & PowerPoint.

Efficient with time manager and efficient problem solver.

Self-motivated, Energetic, Reliable, and Dependable.

Quickly adapts to new situations and handles the job effectively under pressure.



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