Resume

Sign in

Customer Service Representative

Location:
Charlotte, NC
Posted:
October 11, 2018

Contact this candidate

Resume:

Christopher Taylor

**** ****** ****, **********, ** 27320

336-***-**** c ac7csi@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced Customer Call Center Representative with a solid history of consistently meeting performance benchmarks in speed, accuracy and volume. Managerial experience dedicated to enhancing customer satisfaction and improving productivity in diverse settings.

● Customer Service Expert ● Energetic Work Attitude

● Active Listening Skills ● Complaint Handling and Resolution

● Works Well Under Pressure

● Front House Restaurant Experience

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

● Proficiently and professionally responded to customer questions pertaining to orders, product availability, price, products and services, procedures and policy

● Research issues regarding delivery follow-up and order tracking

● Process credit card payments for orders and manage accounts receivables

● Assist customers in navigating company website, placing orders on line, and technical issues

● Investigate order entry errors, product damage and return discrepancies working closely with other department ensuring problems are corrected

● Performs a variety of concurrent tasks, handles escalations, time critical issues, maintains time sensitive records and reports

ASSISTANT MANAGER

● Works as lead sales associate greeting customers and directing to proper merchandise section

● Assists in the hiring process and supervising entry-level employees

● Oversees retail operations

● Answers phone and sets schedules

● Communicates with corporate office

CERTIFIED FRONT HOUSE TRAINER

● Maintain knowledge of current menu items, ingredients and preparation methods

● Appropriately suggest menu items to customers to increase sales

● Effectively communicated with kitchen staff

● Regularly checked on guests ensuring menu satisfaction EMPLOYMENT HISTORY

Market America Greensboro, NC

Customer Service Representative 2/2016-9/2017

Remain Center Reidsville, NC

On-Line Lister 3/2015-5/2015

Eclipse Technologies Summerfield, NC

Customer Phone Support Representative 9/2011-1/2015 Dollar General Summerfield, NC

Assistant Manager 4/2011-8/2011

Sagebrush Steakhouse and Saloon Kernersville, NC

Certified Front House Trainer 4/1998-9/2009

Dell Products LLC Kernersville, NC

Senior Production Associate 5/2006-10/2008

EDUCATION

Diploma, Northwest Senior High School, Greensboro, NC CERTIFICATIONS

Career Workforce Readiness, State of North Carolina Customer Relations Management, Forsyth Tech

Forklift



Contact this candidate