LENA R. GEBHARDT
Self-starting, loyal and highly organized operations coordinator. Extensive experience providing superior customer service and associate coaching. Astute focus on meeting time-sensitive deadlines with a knack for problem solving.
2008 - 2018
FLEET OPERATIONS COORDINATOR, ALLIED BUILDING PRODUCTS
Partnered with fleet vendor to oversee title, registration and invoice process for all vehicles.
Served as a point of contact for branch and driver issue resolution related to fuel cards, vehicle credential validation and weigh station fines/violations.
Provided management teams with timely, monthly fuel and mileage reports.
Maintained existing vehicle and equipment information in our RTA system and managed capital expenditures (CAPEX) for new equipment.
2006 - 2008
ITEM PROCESSING SUPERVISOR, JACK HENRY AND ASSOCIATES
Led a team of 15 associates processing bank checks.
Ensured the team met daily deadlines as outlined by the Federal Reserve for timely cash payment.
Responsible for closing and balancing end of day work.
2005 - 2006
PERFORMANCE IMPROVEMENT COACH/FACILITATOR, BANK OF AMERICA
Trained, coached and developed staff of 63 across eight locations.
Educated associates on new internal banking system implementation and subsequent departmental procedures.
Coached associates through professional development and performance improvement.
ASSISTANT OPERATIONS MANAGER – ITEM PROCESSING, BANK OF AMERICA
Managed, coached and developed a staff of 21 associates in a high-volume check processing center.
Implementing quality control, providing risk assessment, and delivering customer satisfaction were keys to success of the team.
Supervisory and Managerial courses
Microsoft Office Suite Proficiency:
Word and Excel
United Way Team Captain: Led fundraising efforts to support programs for local disadvantaged community.