MARIA CLARISSA S. PONDEVIDA
B** L** St. Mary St. Lamar Village Gitnang Bayan II, San Mateo Rizal
October 25, 1993
Email ac7cn8@r.postjobfree.com
Former Front Desk Agent at Marriott Hotel for one year. Career driven, can work in multiple and flexible hours and can do multi-tasking. Knowledgeable in using MARSHA/PMS also Word/Excel/PowerPoint. I can also work under pressure and can handle guest complaints properly.
EXPERIENCE
APR 2016 - JUN 2016
HOUSEKEEPER, Courtyard by marriott
contribute to guest comfort and ensure the daily cleaning and tidying of all the hotel bedrooms and any public areas
monitoring the operation efficiency of the linen service
checking if the storage room is well stocked
ensuring every area at the hotel specially the guests rooms are all clean
JUL 2016 - OCT 2016
RESERVATION OFFICER, ASIATRAVEL
handling guest complaints
answering guest’s inquiries
answering incoming phone calls
ensuring that the guest bookings are already had a confirmation number.
May 2017 - Aug 2017
RECEPTIONIST, VIKINGS LUXURY BUFFET
making reservation for guest
answering guest ques for making group reservation and events
assisting the guest to their assign seats
processing the guest payments
making sure that the guest is all comfortable and happy with their assign seat
Aug 2017 - Aug 2018
FRONT DESK AGENT, DALLAS/PLANO MARRIOTT
checking in and out of guest
making reservation for VIP clients
rooms blocking for a group
answering phone calls and guest inquiries
handling guest complaints
handling food orders thru phone calls
making sure that guest is satisfied to our service
EDUCATION
JUN 2010 - OCT 2016
BS IN TRAVEL MANAGEMENT/TOURSIM, OUR LADY OF FATIMA UNIVERSITY
Relevant Courses/Major Subjects related to your field of study:
Events Management
Front Office Management
Travel Agency Management
Resort, Leisure & Recreation Management
Food and beverage service procedures
Culinary arts and sciences
Personality Development
World Tourism Geography and Culture.
International Tourism
SKILLS
Can do multi-tasking
Basic knowledge in making events
Can work under pressure
Know how to process payments
Can make a reservation for the guests
REFERENCE
Ms. Princess Jullah Petallana Mr. Osvaldo Munoz
Tourism Practicum Coordinator Senior Front Desk Manager
Our Lady of Fatima University Dallas/Plano Marriott
Mobile Number: 091********/092******** (469) 562 – 9262
ac7cn8@r.postjobfree.com
Ms. Jennifer Tomas
General Manager
Courtyard by Marriott
ac7cn8@r.postjobfree.com