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Front Desk Manager

Location:
Rizal, Central Luzon, Philippines
Posted:
October 11, 2018

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Resume:

MARIA CLARISSA S. PONDEVIDA

B** L** St. Mary St. Lamar Village Gitnang Bayan II, San Mateo Rizal

936-***-****

October 25, 1993

Email ac7cn8@r.postjobfree.com

Former Front Desk Agent at Marriott Hotel for one year. Career driven, can work in multiple and flexible hours and can do multi-tasking. Knowledgeable in using MARSHA/PMS also Word/Excel/PowerPoint. I can also work under pressure and can handle guest complaints properly.

EXPERIENCE

APR 2016 - JUN 2016

HOUSEKEEPER, Courtyard by marriott

contribute to guest comfort and ensure the daily cleaning and tidying of all the hotel bedrooms and any public areas

monitoring the operation efficiency of the linen service

checking if the storage room is well stocked

ensuring every area at the hotel specially the guests rooms are all clean

JUL 2016 - OCT 2016

RESERVATION OFFICER, ASIATRAVEL

handling guest complaints

answering guest’s inquiries

answering incoming phone calls

ensuring that the guest bookings are already had a confirmation number.

May 2017 - Aug 2017

RECEPTIONIST, VIKINGS LUXURY BUFFET

making reservation for guest

answering guest ques for making group reservation and events

assisting the guest to their assign seats

processing the guest payments

making sure that the guest is all comfortable and happy with their assign seat

Aug 2017 - Aug 2018

FRONT DESK AGENT, DALLAS/PLANO MARRIOTT

checking in and out of guest

making reservation for VIP clients

rooms blocking for a group

answering phone calls and guest inquiries

handling guest complaints

handling food orders thru phone calls

making sure that guest is satisfied to our service

EDUCATION

JUN 2010 - OCT 2016

BS IN TRAVEL MANAGEMENT/TOURSIM, OUR LADY OF FATIMA UNIVERSITY

Relevant Courses/Major Subjects related to your field of study:

Events Management

Front Office Management

Travel Agency Management

Resort, Leisure & Recreation Management

Food and beverage service procedures

Culinary arts and sciences

Personality Development

World Tourism Geography and Culture.

International Tourism

SKILLS

Can do multi-tasking

Basic knowledge in making events

Can work under pressure

Know how to process payments

Can make a reservation for the guests

REFERENCE

Ms. Princess Jullah Petallana Mr. Osvaldo Munoz

Tourism Practicum Coordinator Senior Front Desk Manager

Our Lady of Fatima University Dallas/Plano Marriott

Mobile Number: 091********/092******** (469) 562 – 9262

ac7cn8@r.postjobfree.com

Ms. Jennifer Tomas

General Manager

Courtyard by Marriott

757-***-****

ac7cn8@r.postjobfree.com



Contact this candidate