**** ******** *** ******, *** Vegas, NV 89148
Provide excellent customer service consistently while meeting and exceeding productivity goals in all aspects of business. Maintain a high level of professionalism, patience, and efficiency to minimize dissatisfaction. Builds professional relationships with clients to ensure customer loyalty.
Motivated Administrative Support
Problem Solver Quick Learner
Team Player Management experience
High Standards Detail oriented
Sutherland Global Services August 2016 – Present
Customer Service Specialist
Las Vegas, Nevada 89117
Address customer service inquiries in a timely and accurate fashion
Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Follow up with customers via phone or correspondence through email on various issues. Remedy Staffing March 2015 – September 2015
Kapolei, Hawaii 96707
Worked with dispatch team in scheduling drivers for deliveries on various islands.
Assisted team with phone orders, entry of orders into the company’s database.
Create daily reports, filing, and routine interfacing with customers via email and phone. General Trades & Services, Inc October 2008 – February 2015 Operations Manager/Administrative Assistant
Waipahu, Hawaii 96797
Assisted office manager to help develop HR procedures and company policies
Processed Workman’s Compensation claims, property damage claims, TDI claims
Administrative support for project managers and office staff
Scheduling of installation crews and supervised warehouse employees.
Purchase materials for military and private contracted projects. Education
Argosy University, Honolulu Campus Honolulu, Hawaii Masters’ Degree in Business Administration November 2013 References
Available Upon Request