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Customer Service Administrative Assistant

Las Vegas, NV
October 11, 2018

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Denise Yoshizumi

**** ******** *** ******, *** Vegas, NV 89148

Cell: 808-***-****



Provide excellent customer service consistently while meeting and exceeding productivity goals in all aspects of business. Maintain a high level of professionalism, patience, and efficiency to minimize dissatisfaction. Builds professional relationships with clients to ensure customer loyalty.


Friendly Honest

Motivated Administrative Support

Problem Solver Quick Learner

Team Player Management experience

High Standards Detail oriented


Sutherland Global Services August 2016 – Present

Customer Service Specialist

Las Vegas, Nevada 89117

Address customer service inquiries in a timely and accurate fashion

Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Follow up with customers via phone or correspondence through email on various issues. Remedy Staffing March 2015 – September 2015

Dispatcher/Administrative Assistant

Kapolei, Hawaii 96707

Worked with dispatch team in scheduling drivers for deliveries on various islands.

Assisted team with phone orders, entry of orders into the company’s database.

Create daily reports, filing, and routine interfacing with customers via email and phone. General Trades & Services, Inc October 2008 – February 2015 Operations Manager/Administrative Assistant

Waipahu, Hawaii 96797

Assisted office manager to help develop HR procedures and company policies

Processed Workman’s Compensation claims, property damage claims, TDI claims

Administrative support for project managers and office staff

Scheduling of installation crews and supervised warehouse employees.

Purchase materials for military and private contracted projects. Education

Argosy University, Honolulu Campus Honolulu, Hawaii Masters’ Degree in Business Administration November 2013 References

Available Upon Request

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