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Customer Service Manager

Location:
Bentonville, AR
Salary:
34,000
Posted:
October 11, 2018

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Resume:

**** – Present Accounts Payable Technician * Walmart Home Office

Managed outstanding accounts with various business partners

Delegated workflow tasks based on priority of business needs

Support all escalations with outstanding accounts over $25,000 R E F E R E N C E S

Cole Sisemore

Operations Transportation Manager

Walmart eCommerce

479-***-****

ac7cjh@r.postjobfree.com

E X P E R I E N C E

Travis Scates

CENTERTON, ARKANSAS 479-***-**** ac7cjh@r.postjobfree.com E D U C A T I O N

2008 – 2009 General Studies NWACC

2000 – 2004 High School Diploma Rogers High School Nelson Pena

Operations Supervisor

Walmart

479-***-****

ac7cjh@r.postjobfree.com

2015 – 2017 Carrier Sales Coordinator JB Hunt Corporate ADDITIONAL PROJECT (2017)

FEMA

Coordinated drivers to deliver needed

supplies to

o Houston, Texas

o Birmingham, Alabama

o Lakeland, Florida

Identified capacity for emergency supplies

Coordinated drivers and commodities per

location

Supported FEMA teams in sending

commodities to affected areas

Located carriers for loads and coordinated their travel for pickup, transit, and on-time delivery

Negotiated rates, trailer detention, and layover with various carriers while providing excellent customer service

Generated leads for new business opportunities by identifying gaps and needed improvements

Developed and maintained a large network of

carriers

Consulted with carriers by providing solutions to their freight needs

Promoted usage of updated technology to carriers so that they could execute their jobs more efficiently

(Carrier 360)

2010 - 2015 Building Controls Analyst Walmart Home Office

Managed system and business process improvements by measuring against current state and identified gaps

Lead research and analysis activities to promote continuous improvement of Facilities Management by utilizing internal and external service metrics and goals

Provided training to associates on mechanical, electrical, and energy management processes



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