JAHIRUL ISLAM CHOWDHURY
The Ritz Carlton Doha
West Bay Lagoon
Cell number +880**********
Nationality: Bangladesh
Email address: ac7ci2@r.postjobfree.com
CAREER OBJECTIVE
To secure a challenging position where I can effectively contribute my ideas to gain knowledge in a work oriented atmosphere. Through such opportunities, I seek to utilize, develop, enhance and attain new skills to incorporate teamwork and overall experience, with being a part of company’s growth and success.
WORK EXPERIENCE
Ritz Carlton Doha
Housekeeping Departmental Trainer
Jan 2016
Duties and Responsibilities:
Responsible for Creating, Improving, and developing House Keeping Strategies.
Managing the House Keeping team personnel and ensuring their integrity.
Facilitating conversation, idea-sharing and team brainstorming.
Planning and Monitoring the House Keeping daily activities while applying the SOP’s (Standard Operating Procedures.)
Servicing of guest rooms with the minimum levels of defects
Responsible for maintaining high levels of cleanliness in the public areas and rooms.
Assisting and updating the Training Manager with all the relevant Employees Learning & Development monthly programs progress.
Initiating and managing projects that provide new solutions and improvement to the team.
Ensuring the highest quality of the implemented training programs/project.
The Ritz Carlton Doha
Housekeeping Supervisor
1 March 2016 – till now
Duties and Responsibilities
Assisting Housekeeping management in managing daily activities
Acting as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Documenting and resolving issues with discrepant rooms with the Front Desk.
Ensuring that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.
Inventories stock to ensure adequate supplies
Welcoming and acknowledging all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Reporting work related accidents, or other injuries immediately upon occurrence to the Manager
Addressing guests' service needs in a professional, positive, and timely manner.
Successfully liaised with staff for any work and ensured team spirit maintained for every work.
Ritz Carlton Doha
Housekeeping Attendant-
March 2012 –30- March- 2016
Duties and Responsibilities:
Responsible in maintaining the cleanliness and orderliness of a guest room
Maintained the cleaners of the hallway.
Answering Guest Requests.
Responding promptly to requests from guests and other departments.
Replacing guest amenities and supplies in rooms. Replace dirty linens and terry with clean items.
Providing Excellent customer service as per the standards of the hotel
Checking that all appliances are present in the room and in working order.
Welcoming and acknowledging all guests according to company standards; anticipating and addressing guests’ service needs; assisting individuals with disabilities; thanking guests with genuine appreciation.
Following company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Speaking to guests and co-workers using clear, appropriate and professional language.
Responsible for that guest rooms and public areas of the hotel are cleaned and illness are restocked, ensuring hotel is maintained to the high presentation
The Peninsula Chittagong Ltd., Bangladesh.
Housekeeping Attendant -
12 August 2009 – 25 February 2012
Duties and Responsibilities
Responsible for the general cleanliness of all assigned work areas
Performed cleaning duties to maintain hotel rooms in a clean and orderly manner including common areas and the preparation of vacant rooms
Trained new staff on how to properly clean and use cleaning products.
Cleaned and set up rooms for special guests or special events.
Made beds replenishing linens cleaning bathrooms vacuuming halls dusting and mopping
Checked all vacant rooms daily to keep fresh
Disposed of trash waste and other disposable material
Maintained all equipment used in completion of housekeeping duties
Cleaned the exterior surfaces of lighting fixtures including glass and plastic enclosures
Spot cleaned carpets using industrial carpet cleaner
Emptied and cleaned all waste receptacles
Hand dusted and wiped clean hotel furniture fixtures and window sills
EDUCATIONAL BACKGROUND
Purbani International Hotel & Tourism Training Institute
Diploma in Housekeeping
December 2007 – February 2008
Sharkar Hat N.I High School
Certificate in Secondary Education
Mean Grade GPA – 4.25
2003
Nizampur Government University College
HSC College Education Certificate
2005
GPA 4.00
PERSONAL ACHIEVEMENTS
Received the prestigious 5 Star Employee Award for exemplary performance
Received awards for creating exceptional memories for our guests[ Wow stories Certificate]
Received the Certificate for Excellent Service and Outstanding Performance during the BSA Audit 2014 at Ritz Carlton Doha.
Appointed to the position of Housekeeping Departmental Trainer in 2016
TRAININGS ATTENDED
Opera Training
All Safety Trainings conducted by Loss Prevention at Ritz Carlton Hotel
Living the Gold Standards
Training for trainers
Ecolab training on chemicals safety during usage
Completed cross training as a Server Banquet Department
Completed Cross Training as a Housekeeping Supervisor
Effective Customer Care
PERSONAL ASSESSMENT
Active listener
Flexible with working hours
Self-motivated, punctual and independent
Clear commitment to Excellence
Fully committed to providing the highest possible standards of hospitality and customer service.
Able to quickly learn and clearly communicate regulatory guidelines.
Comfortable in communicating with people from various cultures and backgrounds.
TECHNICAL SKILLS
Well versed in MS Office that includes MS Word, PowerPoint, and Outlook Express.
Proficient in windows applications, database, internet operations and concepts.
References
Ms. Stefka Panova Ms, Elizebeth Kamau
Director of Housekeeping Department Assistant Manager Housekeeping Department
Ritz Cartlton Hotel Doha Ritz Carlton Hotel Doha
Email: ac7ci2@r.postjobfree.com Email: ac7ci2@r.postjobfree.com
Mr. Hamadi Essafi
Front of House Manager
Ritz Calton Hotel Al Bustan Palaca
ac7ci2@r.postjobfree.com
I do hereby declare above particulars given by me are true and accurate to the best of my knowledge. If I am offered an opportunity to serve as an apprentice in your esteemed establishment. I can assure you that i shall always perform my duties with commitment and loyalty