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Customer Service Manager, team work

Chittagong, Bangladesh
Sorry has never been big issue .
October 11, 2018

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The Ritz Carlton Doha

West Bay Lagoon

Cell number +880**********

Nationality: Bangladesh

Email address:


To secure a challenging position where I can effectively contribute my ideas to gain knowledge in a work oriented atmosphere. Through such opportunities, I seek to utilize, develop, enhance and attain new skills to incorporate teamwork and overall experience, with being a part of company’s growth and success.


Ritz Carlton Doha

Housekeeping Departmental Trainer

Jan 2016

Duties and Responsibilities:

Responsible for Creating, Improving, and developing House Keeping Strategies.

Managing the House Keeping team personnel and ensuring their integrity.

Facilitating conversation, idea-sharing and team brainstorming.

Planning and Monitoring the House Keeping daily activities while applying the SOP’s (Standard Operating Procedures.)

Servicing of guest rooms with the minimum levels of defects

Responsible for maintaining high levels of cleanliness in the public areas and rooms.

Assisting and updating the Training Manager with all the relevant Employees Learning & Development monthly programs progress.

Initiating and managing projects that provide new solutions and improvement to the team.

Ensuring the highest quality of the implemented training programs/project.

The Ritz Carlton Doha

Housekeeping Supervisor

1 March 2016 – till now

Duties and Responsibilities

Assisting Housekeeping management in managing daily activities

Acting as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

Documenting and resolving issues with discrepant rooms with the Front Desk.

Ensuring that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.

Inventories stock to ensure adequate supplies

Welcoming and acknowledging all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

Reporting work related accidents, or other injuries immediately upon occurrence to the Manager

Addressing guests' service needs in a professional, positive, and timely manner.

Successfully liaised with staff for any work and ensured team spirit maintained for every work.

Ritz Carlton Doha

Housekeeping Attendant-

March 2012 –30- March- 2016

Duties and Responsibilities:

Responsible in maintaining the cleanliness and orderliness of a guest room

Maintained the cleaners of the hallway.

Answering Guest Requests.

Responding promptly to requests from guests and other departments.

Replacing guest amenities and supplies in rooms. Replace dirty linens and terry with clean items.

Providing Excellent customer service as per the standards of the hotel

Checking that all appliances are present in the room and in working order.

Welcoming and acknowledging all guests according to company standards; anticipating and addressing guests’ service needs; assisting individuals with disabilities; thanking guests with genuine appreciation.

Following company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Speaking to guests and co-workers using clear, appropriate and professional language.

Responsible for that guest rooms and public areas of the hotel are cleaned and illness are restocked, ensuring hotel is maintained to the high presentation

The Peninsula Chittagong Ltd., Bangladesh.

Housekeeping Attendant -

12 August 2009 – 25 February 2012

Duties and Responsibilities

Responsible for the general cleanliness of all assigned work areas

Performed cleaning duties to maintain hotel rooms in a clean and orderly manner including common areas and the preparation of vacant rooms

Trained new staff on how to properly clean and use cleaning products.

Cleaned and set up rooms for special guests or special events.

Made beds replenishing linens cleaning bathrooms vacuuming halls dusting and mopping

Checked all vacant rooms daily to keep fresh

Disposed of trash waste and other disposable material

Maintained all equipment used in completion of housekeeping duties

Cleaned the exterior surfaces of lighting fixtures including glass and plastic enclosures

Spot cleaned carpets using industrial carpet cleaner

Emptied and cleaned all waste receptacles

Hand dusted and wiped clean hotel furniture fixtures and window sills


Purbani International Hotel & Tourism Training Institute

Diploma in Housekeeping

December 2007 – February 2008

Sharkar Hat N.I High School

Certificate in Secondary Education

Mean Grade GPA – 4.25


Nizampur Government University College

HSC College Education Certificate


GPA 4.00


Received the prestigious 5 Star Employee Award for exemplary performance

Received awards for creating exceptional memories for our guests[ Wow stories Certificate]

Received the Certificate for Excellent Service and Outstanding Performance during the BSA Audit 2014 at Ritz Carlton Doha.

Appointed to the position of Housekeeping Departmental Trainer in 2016


Opera Training

All Safety Trainings conducted by Loss Prevention at Ritz Carlton Hotel

Living the Gold Standards

Training for trainers

Ecolab training on chemicals safety during usage

Completed cross training as a Server Banquet Department

Completed Cross Training as a Housekeeping Supervisor

Effective Customer Care


Active listener

Flexible with working hours

Self-motivated, punctual and independent

Clear commitment to Excellence

Fully committed to providing the highest possible standards of hospitality and customer service.

Able to quickly learn and clearly communicate regulatory guidelines.

Comfortable in communicating with people from various cultures and backgrounds.


Well versed in MS Office that includes MS Word, PowerPoint, and Outlook Express.

Proficient in windows applications, database, internet operations and concepts.


Ms. Stefka Panova Ms, Elizebeth Kamau

Director of Housekeeping Department Assistant Manager Housekeeping Department

Ritz Cartlton Hotel Doha Ritz Carlton Hotel Doha

+974******** +974-********

Email: Email:

Mr. Hamadi Essafi

Front of House Manager

Ritz Calton Hotel Al Bustan Palaca


I do hereby declare above particulars given by me are true and accurate to the best of my knowledge. If I am offered an opportunity to serve as an apprentice in your esteemed establishment. I can assure you that i shall always perform my duties with commitment and loyalty

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