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Medical Customer Service

Wesley Chapel, FL, 33545
October 10, 2018

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Lashawntae Whitehead


**** ********* ** **** ***, Wesley Chapel, FL33545


Seeking to combine skills and dynamic medical education into opportunities to enter the healthcare field with an innovative organization.


Associate of Science Degree – Healthcare Management

Ultimate Medical Academy, 2018


Ultimate Medical Academy, Tampa, FL

Learner Service Advisor


Contact students on a regular basis to build and maintain rapport and serves as the student’s advisor and first point of contact to ensure questions are answered and concerns are resolved

Provide students with academic planning services based on program requirements and support services

Provide effective communication, service, and support by actively promoting student success and increased retention

Ultimate Medical Academy, Tampa, FL

Admissions Representative


Followed admissions criteria for all perspective students in accordance with all school and company policies, all applicable Federal and State regulations, and all accrediting agency standards and requirements

Demonstrated knowledge of, and carefully followed all applicable Federal and State compliance requirements and regulations including those prescribed by the Department of Education

Evaluated prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner

Verizon, Tampa, FL

Remote Access Program Account Manager


Assisted Third-party Underwriting Companies with Supplemental Health Policies by enrolling new customers

Contacted customers to assess their current health policy and participate in an interactive 1-on-1 analysis

Collected imbursement data for new enrollment fees

Academic Financial Solutions, Tampa, FL

Customer Service Representative


Ensured all prerequisites were met for each Loan consolidation program

Tailored financial packages to suit the needs of each individual client

Performed surveys to provide valuable feedback of respected customer opinions and views

Academic Financial Solutions, Tampa, FL

Title IV Loan Advisor


Called and educated prospective customers on loan consolidation

Advised customers on suitable loans based on their current needs

Provided ongoing assistance to the Financial Director


Independent thinker – requires minimal supervision

Critical thinking skills

Problem solving skills

Decision-making skills

Written and verbal communication (letters, emails, presentations, face-to-face communications)


MS Word


Typing Speed: 30 WPM


Accounting Payroll and Banking Systems Healthcare Law HIPAA Compliance Charting Filing Processing Co-Payments Human Resource Management Organizational Improvements Appointment Scheduling Insurance Billing Procedures CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification Interpersonal Professional Communications Business Office Operations Medical Office Procedures Medical Practice Management Systems Practice Structure Leadership & Management Medical Terminology Anatomy & Physiology

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