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Customer Service Manager

Miami Beach, FL, 33139
October 10, 2018

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**** **** *** #**


Cell: 786-***-****/


Exceptional communication, customer service and leadership skills. Eager to learn with a dedicated and cheerful attitude.


Carlos Albizu University

Bachelor’s Degree/Minor Child Psychology, 2013

Psychology Major

Miami-Dade College Wolfson Campus

Associate in Arts, 2010

Psychology Major


The Community

July 2016-Present

Agency Support Coordinator

• Managed the front office and completed duties like incoming calls, vendor and client visits.

• Supported HR orientation process by provided guidance to new hires on their first day.

• Supported HR culture events, providing logistical and operations assistance.

• Supported HR interview process

• Handled sensitive immigration documentation and coordinated with agency immigration attorneys to ensure time-sensitive delivery of packages.

• Assisted Office Manager in budget control and corporate card expenses submittal.

• Assisted Office Manager/HR Department in keeping low cost for monthly expenses like office supplies, parking decals and maintenance support.

• Conducted data entry, filing and organizing for Operations and HR departments.

• Provided the creative and project management departments logistical support in delivering time sensitive materials and packages for client presentations and pitches. Osceola High School

August 2015-April 2016

Transitional Teacher

• Facilitated independent living education to a classroom of 15 ESE students.

• Assisted in job placement process for same classroom of students, once they graduated.

• Created and maintain positive student-to-student relations. New Beginnings Educational Complex

October 2014-June 2015

ESOL Paraprofessional

• Assisted students in meeting their deadlines with exams, papers and projects.

• Assisted students with subjects like Math, Reading, Science and Writing.

• Assisted the ESOL Resource Specialist with filing and organizing new student registration forms and ESOL documentation, including placement exams.

• Provided translation services for new parents when they arrive to our school orientation. Towne Park LTD

World Center Marriott

March 2014-December 2014


• Responsible for taking “self” and “valet” parking payments.

• Responsible for ticket count, making sure all tickets are in order and paid.

• Assisted guests in garage with self-parking.

Towne Park LTD

Fontainebleau Hotel

April 2013-March 2014

Lead Cashier

• In charge of adjustments and revenue.

• In charge of a cashier team of 10 employees.

• Responsible for new hire training and ticket tracking. Towne Park LTD

The Loews Hotel

January 2010-April 2011


• Revenue control and ticket tracking.

• Responsible for expenses and balancing transactions. Crunch Gym

October 2007-December 2010


• Assisted in member service and inventory.

• Welcomed guests and members to the facility.

• Provided support to the sales team with day-to-day pass sales and membership renewals. COMPUTER SKILLS

Word/ Power Point/ Excel/ Opera (Property Management System)/POS/Outlook LANGUAGES

Fluent in English and Spanish, some Portuguese.


Available Upon Request

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