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Manager Customer Service

Richmond, VA
October 10, 2018

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John P Larkin

**** ******* ****, **** *****, VA *3060

Cell: 804-***-****

Professional Summary

I am a dedicated, hardworking, flexible, results-oriented worker. I have exceptional communication skills.



Inventory control and record keeping

Staff scheduling

Passion for customer satisfaction

Conflict resolution techniques

Trained in performance and wage reviews

Business operations expertise


Dynamic, friendly host

Natural leader

Customer service background

Strong work ethic

Work History

Shift Manager, 11/01/2014-present

Popeye’s Louisiana Kitchen

Work a variety of shifts to master full understanding of the business, development of team, and interactions with all customer types

In the absence of the Store Team Leader, assume all responsibility for the management of store conditions to ensure compliance with the company strategies and direct all aspects of the implementation of programs that will improve the effectiveness of the store team to deliver expected results.

General Manager, 03/2008 to 08/2011

Osaka Sushi & Steak – 5025 Huguenot Road, Richmond, VA 23226

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures. Carefully interviewed, selected, trained and supervised staff.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Skillfully interacted with external vendors to obtain the best quality in pricing and product.

Conducted timely performance evaluations for all front of house staff.

Asst. General Manager, 02/2004 to 02/2008

Leonardo's Pizza & Pasta – 10883 W. Broad Street, Glen Allen, VA 23060

I established standards in a high volume delivery and full service environment.

I was responsible for vendor and guest relations.

Lead and ensure the consistent planning, production, preparation, and prompt delivery of hot, attractive, great-tasting food.

Direct the operational efficiency and profitability of all operations.

Hire the best employees.

Train and retain new and experienced employees and continually develop them in their technical cooking skills, food preparation, food safety, and sanitation knowledge.

Create an atmosphere in the restaurant that builds energy, vitality, and fun.

Interacted positively with customers while promoting hotel facilities and services.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Carefully interviewed, selected, trained and supervised staff.

Assistant General Manager, 02/1998 to 02/2004

Olive Garden – 7113 W. Broad Street Richmond, VA 23294

I performed regional quality assurance inspections and coordinated over one hundred staff to insure prompt service of high quality food by knowledgeable staff at reasonable cost to guests.

Ensure the hiring and retention of best employees through continual training, motivation and development.

Regularly measure and evaluate service standards by using various feedback tools, and develop and implement plans for continuous service improvements.

Build check averages and add-on sales with a particular emphasis on the sale of wine and alcoholic beverages.

Provide leadership to achieve those goals while operating safely, legally, and ethically.

Ensure ongoing sales skill and product knowledge development of managers employees in the areas of food and beverages.

General Manager, 03/1990 to 01/1998

Italian Oven – Midlothian Turnpike, Midlothian VA

I was responsible for inventory and handling of food costs, supervising cooks, wait staff, and host-cashiers.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Supervisor, 09/1985 to 03/1990

Radisson Hotel Richmond – Canal St., Richmond, VA

I worked there five years learning all aspects of the food and beverage business as a team player.

Interacted positively with customers while promoting hotel facilities and services.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.


Bachelor of Arts: History, 1987

Virginia Commonwealth University - Richmond, VA

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