Certified FNOL Auto Insurance experience
Extensive secretarial and data entry
Excellent communicating skills
Excellent customer service skills
LiveOps.com (call center) – Arizona, USA; Independent Agent/Contractor
Answer inbound and outbound calls from callers
Clients Worked for:
Club Sevilla Resort –Kissimmee, Florida; General Office Assistant
Provides assistance to office and front desk staff in answering the phones, greeting guests, addressing guests’ concerns, and assists with ongoing general office and non-office duties.
Provides assistance to the housekeeping department as needed.
Quest Diagnostics/Ameripath –Orlando, Florida; Billing Coordinator
Communicated with insurance companies to verify insurance information of new patients
Implemented and improved the billing departments filing system which helped me save an hour of filing time.
Provided customer service by phone and via e-mail
Daily data entry, printing, sorting, scanning, and filing of new and existing patient’s insurance requisition forms
Florida Hospital – Celebration, Florida; Intern, Patient Registration Department
Reviewed and scanned patients’ medical information and hospital registration forms into the Cerner software program to enable staff to gain access to medical records.
Goodwill Industries of Central Florida, Orlando, Florida, Retail Secretary
Provided secretarial support to the Vice President and four Retail Directors.
Typed letters, correspondence, reports, meeting minutes, and compiled notes
Maintained important documents while filling accordingly via paper or electronically
Maintained the upkeep of the retail departments’ office, mailroom and stockroom
Communicated with clients, employees, and other individuals to answer questions regarding the Goodwill stores.
A1 Mortgage Station, Kissimmee, Florida, Licensed Mortgage Broker
Interviewed potential clients to identify appropriate loan packages
Completed and processed loan application forms using Calyx (Pointe) software
Communicated and corresponded with various lenders to negotiate best interest rates for clients
Created and maintained confidential client files
Conducted background checks and verifications regarding to ensure if the customer fulfills all requirements needed for a loan.
Worked with different banks and credit analysts to ensure if the customer has a clean credit record.
Valencia Community College, Kissimmee, Florida
Technical Certificate in Medical Billing and Coding, May 2011
Kambuck Resources Mortgage Broker School, Kissimmee, Florida
Certificate as a Mortgage Broker
University of Massachusetts, Boston, Massachusetts
BA in Art.