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Customer Service Office Assistant

Kissimmee, FL
October 10, 2018

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**** *** **** ****., *********, FL; Cell: 407-***-****; Email:


Certified FNOL Auto Insurance experience

Citrix software


RSA Token

Extensive secretarial and data entry

Excellent communicating skills

Excellent customer service skills

PROFESSIONAL EXPERIENCE: (call center) – Arizona, USA; Independent Agent/Contractor

Answer inbound and outbound calls from callers

Clients Worked for:


Allstate FNOL


ABBVIE Healthcare/Humira

Club Sevilla Resort –Kissimmee, Florida; General Office Assistant

Provides assistance to office and front desk staff in answering the phones, greeting guests, addressing guests’ concerns, and assists with ongoing general office and non-office duties.

Provides assistance to the housekeeping department as needed.

Quest Diagnostics/Ameripath –Orlando, Florida; Billing Coordinator

Communicated with insurance companies to verify insurance information of new patients

Implemented and improved the billing departments filing system which helped me save an hour of filing time.

Provided customer service by phone and via e-mail

Daily data entry, printing, sorting, scanning, and filing of new and existing patient’s insurance requisition forms

Florida Hospital – Celebration, Florida; Intern, Patient Registration Department

Reviewed and scanned patients’ medical information and hospital registration forms into the Cerner software program to enable staff to gain access to medical records.

Goodwill Industries of Central Florida, Orlando, Florida, Retail Secretary

Provided secretarial support to the Vice President and four Retail Directors.

Typed letters, correspondence, reports, meeting minutes, and compiled notes

Maintained important documents while filling accordingly via paper or electronically

Maintained the upkeep of the retail departments’ office, mailroom and stockroom

Communicated with clients, employees, and other individuals to answer questions regarding the Goodwill stores.

A1 Mortgage Station, Kissimmee, Florida, Licensed Mortgage Broker

Interviewed potential clients to identify appropriate loan packages

Completed and processed loan application forms using Calyx (Pointe) software

Communicated and corresponded with various lenders to negotiate best interest rates for clients

Created and maintained confidential client files

Conducted background checks and verifications regarding to ensure if the customer fulfills all requirements needed for a loan.

Worked with different banks and credit analysts to ensure if the customer has a clean credit record.


Valencia Community College, Kissimmee, Florida

Technical Certificate in Medical Billing and Coding, May 2011

Kambuck Resources Mortgage Broker School, Kissimmee, Florida

Certificate as a Mortgage Broker

University of Massachusetts, Boston, Massachusetts

BA in Art.

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