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Accounts Receivable

United States
October 10, 2018

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William Haynes

*** ******** ******

Atlanta, GA *0308



Staff Training & Development

Process Innovation/Improvement

Group Collaboration/Facilitation

Public Speaking & Presentations

Key metric impact

Military Veteran


Security Solutions of America – Atlanta, GA 05/2018 – Present

Accounts Receivable Supervisor

Research and resolve invoice errors and discrepancies

Communicate with customers to validate invoices and secure timely payments

Verify validity of account discrepancies by obtaining and investigating information from sales, billing customer service

Post customer payments by recording cash, checks and credit card transactions

Prepare and compile weekly financial reports for management and accounting department.

Deliver monthly reports to branch locations and credit insurance providers

Sequium Asset Solutions - Marietta, GA 10/2011 - 04/2018

Commercial Unit Manager

Earned promotion following superior performance and demonstrated ability to quickly learn and master complex concept

Implemented and completed a new call quality process reducing call penalties by 30%

Ensured customer accounts receivable balances are accurate by reviewing and understanding invoicing requirements

Utilized metrics to develop strategies to maximize effectiveness of staff and efficiency

Interviewed, hired, and trained collection team staff members

Financial Counselor – Collections Agent

Input of clients’ information to company’s data base

Contacted customers regarding their overdue accounts

Consistently resolved disputes and collected amounts due

Performed daily follow-ups on all past due accounts

Provided great customer service and communicate with customers in professional manner

Enterprise Leasing Company – Atlanta, GA 10/2005 - 08/2011 Account Receivable Specialist

Managed daily branch functions in a 150-car store with concentration in the 4 core areas of business

Trained and developed staff through auditing and reporting deviations from set standards

Prepared and presented routine management reports

Established invoices for clients, followed-up to assure timely payment

Generated monthly reports to assist with month-end closing procedures

Researched discrepancies and verified documentation required by the client

Management Trainee

Assisted customer with the process of renting a vehicle

Developed rapport with customer base to ensure repeat business

Assisted with managing daily branch functions in a 150-car store with concentration in the 4 core areas of business

Provided excellent customer service in order to retain established customer base

US ARMY, Pentagon 11/1995 - 09/2001 Military District of Washington Central Issue Facility, Pentagon, DC

Agency Account Manager: Arlington, Virginia

Interacted with high level government officials and maintained confidentiality with government sensitive material

Oversaw account management of government agency accounts

Responsible for suggesting product/services, working with clients to meet their objectives and developing creative solutions to accomplish agency tasks

Directly responsible for training, development and supervision


Top Performance Award

Trainer on Spotlight Recognition

Presidential Inaugural Certificate of Achievement

White House Communications Agency Certificate of Appreciation


James Madison University: Harrisonburg Virginia 09/2001 - 06/2005

Bachelor of Science in Business Administration, Cum Laude

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