Law Offices of Behar, Gutt & Glazer P.A. 2015-Present
Collections Manager/Client Services
Opened new files from either forwards (collection agencies) or direct clients.
Assigned files to the proper collector’s.
Made Daily calls to debtors in attempts to resolve collection matter.
Settled over 2500 cases where we had debtor enter into Stipulation of Settlements through either one lump sum payment method or in monthly installments with debtors.
Provided statuses to client on weekly bases.
Recommended to file to suit to client or close file through thorough investigative methods to determine if the file is deemed suit worthy.
Elite Premium Finance, Inc. 2006-2015
Elite Premium Collections, Inc
Credit & Collection Manager
Reviewed new credit applications.
Hired and managed over 12 collectors.
Personally recruited and trained employees.
Worked with VP to formulate collection policies.
Encouraged and trained collectors.
Appraised and evaluated team member's performance and offered counseling.
Prepared and forwarded files to attorneys if needed to file legal action.
Achieved record collection rates by reducing outstanding receivables by 38% in 1 year.
Luis F. Navarro, P.A. 2000 - 2006
Developed and administered credit and collections programs.
Oversee investigation of credit risk in customers and suppliers and monitored the collections of amounts due to the organization and manage the day to day activities of the Collections Team.
Formulate collection policies and procedures.
Motivated and trained collection staff; Evaluated and appraised performances of Team members and provided counseling.
Prepared monthly target statistics and prepared Team reports for Senior Principles.
Florida International University, Miami, Florida
B.A., Business, 1990
Special course work in management training.
Languages: English & Spanish
• PC Skills & Internet; Windows 10; Windows 95; 98; 2000; ME; XP, MS Office
• Spread Sheets (Microsoft Excel & Lotus 123)
• Davox Auto dialer; JST Collection Software, CACS Collection Software; PEGA System
• Verbal & Written Communication; Thorough knowledge of the FDCPA.