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Customer Service Test Cases

Sachse, TX
October 12, 2018

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Jwala Bodapati


Over 3+ years of experience in information technology with emphasis on Quality assurance with proven track record in delivering quality products for Microsoft global. Motivated problem solver with out of box thinking

Seeking an opportunity in software quality engineering where I can best use my experience and skills and grown with an aspirational organization

Career Abstract

Relevant CRM testing experience of 2+ years at Microsoft global delivery hyderbad

An effective initiator with excellent interpersonal & relationship building skills.

Possesses abilities in implementing testing methodologies in any Software Development Model.

Developed Master Test Plans, Test Cases, Test Scenarios, Test Scripts, Test Procedure & Methodology, Use Cases, and Traceability matrix documents.

Experience in design, development, implementation and execution of test cases on IVRS,Web, Client/server, & Mainframe application’s using HP/Mercury Interactive Test suite (QTP, ALM QC) automation test tools.

Well versed with Automation Frameworks like data driven, continues testing models

Well versed with all software development life cycles, experience in dev ops & aglie methodoligues

Career Contour

Since Aprl 2011 to Mar 2015 Microsoft, Hyderabad Consultant

Business Exposure

Domain: Microsoft dynamic CRM testing, web applications

Current Position: Consultant

Expertise in Manual Testing working in an agile methodology (Working alongside developers)

Involved in Regression Testing, Black box testing, White Box testing, Functional testing Environment setup for the Smart Client application, which involved multiple components which is based on client-server architecture. Involved in Web Based application testing.

Worked as Attached Quality Assurance Engineer & Data Analyst in agile methodology.

Technical Skills

Operating Systems: Windows 7,98, 2000,XP

Database: SQL, MSQL, RDBMS

Languages: C, C#, Java

Defect Management: HP ALM, TFS, MTM, Jira

Automation Tools: HP QTP basics, SISS basic testing. Basic knowledge of Selenium, TestNG

Test Tools: Soap UI, Load UI,

Webservices: SOAP, REST, JASON REST, HTTP verbs (post, get)

Project Details

Assignment #1

Project Title Nokian Tyres (CRM Sales Demo)

Client Microsoft

Environment Microsoft Dynamics CRM


Nokian Tyres concentrates on the consumer car and vehicle tyre replacement and premium snow tyre markets; they do not supply automobile manufacturer’s tyres for new car production. The greater prices consistently found in those markets result in higher profitability compared to the rest of the tyre industry. The company also produces retreading materials and tyre pressure monitors. It also previously manufactured bicycle tyres but currently licenses the Nokian name on bicycles tyres to another Finnish company. The Vianor retail tyre store chain, which services cars in addition to selling tyres, is owned by Nokian Tyres PLC.

Assignment #2

Project Title Novonordisk (CRM Sales Demo)

Client Microsoft

Environment Microsoft Dynamics CRM


Novo Nordisk manufactures and markets pharmaceutical products and services and was created in 1989 through a merger of two Danish companies dating back to the 1920s. It produces, in particular, diabetes care equipment and medications. Novo Nordisk is also involved with hemostasis management, growth hormone therapy and hormone replacement therapy. Novo Nordisk is researching pulmonary delivery systems for diabetic medications, and in the early stages of research into autoimmune and chronic inflammatory diseases, using technologies such as translational immunology and monoclonal antibodies [2]

Assignment #3

Project Title Nestle (CRM Sales Demo)

Client Microsoft

Environment Microsoft Dynamics CRM


Nestlé was formed in 1905 by the merger of the Anglo-Swiss Milk Company, established in 1866 by brothers George Page and Charles Page, and Farine Lactée Henri Nestlé, founded in 1866 by Henri Nestlé. The company grew significantly during the First World War and again following the Second World War, expanding its offerings beyond its early condensed milk and infant formula products. The company has made a number of corporate acquisitions, including Crosse & Blackwell in 1950, Findus in 1963, Libby's in 1971, Rowntree Mackintosh in 1988, andGerber in 2007.

Assignment #4

Project Title BFSI (Banking Financial Services and Insurance, CRM)

Client Microsoft

Environment Microsoft Dynamics CRM


BFSI (Banking, Financial Services & Insurance) practice is the center piece of our growth and expertise. Today, banks are relooking at current strategies, re-evaluating the business models and reinvesting in building efficiencies in systems and processes. While internal challenges are behemoth, the external world is changing shape as well. New regulations, tighter compliance, closer watch and higher intervention by government bodies are forcing the banks to be nimble, yet robust. Banks are still juggling between consolidations of operations and fast approaching regulatory deadlines like SEPA. Redundancies in infrastructure created by mergers still need to be addressed.

Custom features over the Web-based electronic commerce for retail and commercial banking

Interfaces to build between the leading banking product environments

Integrate banking solutions to the existing ERP environments

Integration to the Portal

Interfaces to settlement and ERP systems

Specialized financial formats and protocols (NACHA, SWIFT, FED, etc.)

Assignment #4

Project Title RBS (Royal Banking of Scotland)

Client Microsoft

Environment Microsoft Dynamics CRM


The Royal Bank of Scotland Group plc, through its subsidiaries, provides banking and financial products and services to personal, commercial, corporate, and institutional customers worldwide. Its UK Retail division offers a range of banking products and related financial services to the personal market serving customers through various channels, including a network of branches and ATMs in the United Kingdom, telephony, online, and mobile. The company’s UK Corporate division provides banking, finance, and risk management services to the corporate and SME sector in the United Kingdom through a network of relationship managers, and telephone and Internet channels. The product range includes asset finance through the Lombard brand. Its Wealth division offers private banking and investment services, offshore banking services, and international private banking services. The company’s International Banking division focuses on financing, transaction, and risk management services. Its Ulster Bank division provides retail and commercial bank services, including loan and deposit products through a network of branches and direct channels, as well as services to businesses and corporate customers. The company’s US Retail & Commercial division offers financial services primarily through the Citizens and Charter One brands.

Assignment #4

Project Title Dubai PMO

Client Microsoft

Environment Microsoft Dynamics CRM


Dubai PMO is a web application shows the Prime Minister's Office handles following roles and responsibilities:

• Coordinate, develop and follow up the implementation of the UAE Government's strategy and review the strategic and operational plans of the Ministries and Federal Institutions and Bodies.

• Revise the policies proposed by the Federal entities and propose policies in areas that do not fall under the jurisdiction of any specific body.

• Manage and develop the government performance measurement system in the Ministries, agencies, and Federal institutions, and prepare periodic status reports for His Highness the Prime Minister.

• Propose policies on the development of the federal government's efficiency, effectiveness and performance and lead the efforts for excellence in customer service.

• Develop the leadership capacity of the Government of UAE.

• Develop and coordinate the efforts to strengthen the competitiveness of the UAE.

• Manage and Coordinate the Sheikh Khalifa Program for Governent Excellence.

In addition to coordinating and implementing other strategic initiatives Specialties

Public Administration

Roles and responsibilities:

The ability to write test cases on basis of functional document, test case execution, Bug logging, and tool used TFS, MTM to log the bug and upload test cases.

Core Competencies

Ability to work for challenging assignments, sincere and confident.

Comprehensive problem solving abilities.

Test Case Creation, Test Case Execution, Automation Script Execution, Result Analysis and Defect Reporting.

Involved in Implementation, deployment and customization and providing the end user requirement scenarios and usability enhancements and the design of test case scenarios

Comfortable working in a performance and result oriented environment.

A strong team player with the ability to build relationships with team members and respect among other functional teams to attain the collective objective.

Adaptable and willing to learn new Technology.


Bachlors of Technology - Computer sicence & Engineering / 3.8 GAP / 68%

Visa Status

H4- EAD Valid till 2021

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