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Customer Service Manager

Miami, FL
October 12, 2018

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Jose Moreira

**** ** *** **., ********** FL *****

Cell: 786-***-**** -

Professional Profile

Meticulous Bartender with a background spanning all aspects of the food service industry, including restaurant management, waiting tables, kitchen prep and serving drinks. Looking to join a committed team and a vibrant bar, restaurant or hotel.


Anticipating guest needs Requisitioning wine, beer and liquor Outstanding customer service Maintaining a clean bar Extensive wine and spirits knowledge Routinely upselling Experience


March 2015 to Current

HMS Host Corporation Host Marriott Services Miami Intl Airport - Miami, FL Maintains full knowledge of bar and menu items and makes recommendations to guests. Prepares mixed drinks; pours wine, beer and nonalcoholic beverages. Neatly sets tables. Processes cash, credit card and voucher payments. Upholds a high standard of cleanliness in all work areas. Maintains bar stocks, replenishing daily as necessary. Performs closing duties including cleaning, sanitizing and replenishing. Maintains a neat personal appearance. Serves each guest with a sincere, positive, pleasant and enthusiastic attitude. Restaurant Manager

July 2009 to February 2015

de Brito Baking Bistro - Mount Pleasant, Iowa

Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Managed 6 full-time employees. Ordered food and supplies for the restaurant. Completed daily closing procedures.

Banquet Bartender

February 2000 to June 2009

Diplomat Resort & Spa - Hollywood, FL

Prepared mixed drinks; poured wine, beer and nonalcoholic beverages in an efficient and friendly manner, providing guests with a positive and pleasant experience. Broke down bar after events and returned leftover liquor, glassware and banquet carts. Maintained bar stocks, replenishing daily as necessary. Languages

Fluent in English, Portuguese, Spanish and French.

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