Bonita F. Williams

*** ******* ***** ****

Baton Rouge, LA 70815

Cellular: 225-***-****

E-mail: ac7bwz@r.postjobfree.com

Summary of Qualifications:

Over twenty years’ experience in Information Technology, over fifteen years’ experience as business analyst; Over twenty years’ experience in technical writing; Over fifteen years’ experience in implementation, support and training including Go-Live Support; Over fifteen years’ experience with database administration; Over fifteen years’ experience with information security system; Over ten years Tier 1 / Tier 2 support; Ability to develop test criteria, methods, and protocols; over fifteen years’ experience with Oracle and SQL; ability to describe complex technical concepts and ideas in non-technical terms; skilled in developing operational workflows; self-disciplined with unparalleled remote abilities; skilled facilitated; self- motivated, with the ability to work independently with minimal supervision and/or part of a team. Flexible with a “can do” attitude and the ability to remain professional under high pressure situations.

Technical Knowledge:

People Soft HCM, Workday HR/Payroll, Lawson, Kronos, Surgical Information Systems (SIS), Analytics, SIS Web, HRIS System, Cerner, Ambulatory EMR/EHR, Registration/Scheduling, Patient Accounting, CORE, CPOE, Power Plans, Agile Scrum Methodology, Project Management Methodology, Software Development Life Cycle (SDLC), Electronic Data Interchange (EDI), ITIL, v3 ETL processes, Power Notes, Power Forms, OAS/Gold/ Invision, Soarian Clinical/ Financials, Active Directory, Ambulatory, EPIC Modules, VMWare, Microsoft Azure, Google Cloud, Allscripts-Sunrise, Lawson Supply Chain, Charge Master, FA Indus, Compass, SAP, TracCore, Perfusion software, Material Management, Service Desk, Remedy, Crystal Reports, Microsoft SharePoint, Oracle, MS SQL Server. Patient Management, EAD, Microsoft Office, Visio, Access, Excel, Power Point, Word, CPT Coding, ICD-9/ICD-10, EHR/EMR, Medical Terminology, Medical Transcription, OSCHER & JCAHO Regulations, HIPPA Rules and Regulations.

Employment History:

Business Process Analyst Robert Half Staffing – New Orleans, LA April 2018 – Present

Provide day to day support of LSU Enterprise Resource Planning (ERP) module/system to include business processes, security and reporting.

Drives the deployment of featured system releases and system maintenance to ensure client requirements are met

Evaluates feasibility of system modifications and enhancements

Develops and/or updates policies and procedures in support of system changes.

Oversee the development and maintenance of training materials and job aids, in addition to leading training efforts.

Maintenance of master files to insure data integrity.

Reviews requests from users to create reports and queries.

Testing of system enhancements and upgrades.

Monitoring of interfaces with outside systems to ensure system compliance.

Provides technical knowledge on customer requirements for security, business process and reporting.

Ensure up-to-date documentation of system functions, processes and capabilities.

Proactively seeks out process improvement opportunities for their business process.

Create and maintain business case solutions based on effective and efficient business processes.

Help implement informational technology solutions in a cost-effective way by determining the requirements of business processes, tasks, reports and analytical models.

Evaluated requirements against current enterprise solutions; translating those requirements with no current enterprise solution to technical developers; and, communicating progress clearly too all stakeholders, facilitators and partners.

Plan and monitor progress of business case solution

Drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.

Manage the requirements and communication between requester and IT. Serve as a subject matter expert on the business process, tasks, and the use of data and business intelligence applications among operational units and college and department users.

Other duties as assigned.

IT Legacy System Analyst Leidos Health – Wakefield, ID April 2016 – April 2018

Coordinated applications software issues, including upgrades/release, break/fixes, requests for services between the health system user/customers and the applications vendor, and other related parties.

Supported additional legacy EHR applications such as Allscripts workflow, ED, Touchworks, Soarian financial and clinical, Cerner, SMS Invision, and SIS.

Supported Workday HR/Payroll, Lawson systems as needed.

Identified database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.

Maintained database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.

Prepared new users by conducting training; providing information; resolving problems.

Maintained the integrity and security of a database, including quality service by establishing and enforcing organization standards.

Supported the reporting operations, recognizing that user areas run most reports themselves, to include write (as needed/requested) reports, ran standard reports, and supported scheduled reports, and ran month-end, year-end reports.

Reviewed data workflow as necessary, provide workflow analysis, and suggest changes to design when necessary, to assist in full utilization of the software application and features for the client environment.

Relayed pertinent information regarding projects in a professional and timely to the client and management when necessary.

Managed and maintained crystal report writing and/or modifications.

IT Legacy System Analyst MedMatica Consulting – Harrisburg, PA Sept 2015 – March 2016

Coordinated applications software issues, including upgrades/release, break/fixes, requests for services between the health system user/customers and the applications vendor.

Provided on-going applications support including monitoring of routine operations, background jobs, interfaces (from the applications side).

Supported the reporting operations, recognizing that user areas run most reports themselves, to include write (as needed/requested) reports, run standard reports, and support scheduled reports, and run month-end, year-end reports.

Managed and maintained crystal report writing and/or modifications.

Provided one-on-one guidance with end-users and provided just in time training.

Reinforced prior education and training; assisted with questions or procedures.

Occasionally performs other duties as assigned.

IT Systems Analyst Stowe Group, Wakefield, MA January 2015– August 2015

Reviewed, discussed, understood, and executed processes and procedures with team on the current systems.

Created workflow analysis, designed, built, tested, and validated implementation activities

Create training and education planning based upon standards and contract requirements

Worked on building schedules, post case data entry, pick lists, and help configure system so that charges come back to the financial system.

Created pick lists, post case data entry, understanding of how to set up the charges so they go into the financial system etc.

Occasionally performs other duties as assigned.

IT Implementation Analyst Stowe Group – Wakefield, MA February 2014 – Dec 2014

Determine clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors).

Installed, configured, and supported Cerner SIS software components during implementation project, upgrades, and additional services.

Reviewed, discussed, understood, and executed the Cerner SIS processes and procedures with team on the following items and set expectations.

Reviewed technical tasks / needs and managed identifiable artifacts resulting from them.

Create training and education planning based upon standards and contract requirements

Provided Project Manager with overall project summary with items completed correctly, items completed incorrectly, and ways to improve for next time - Client’s satisfaction level.

Communicated and documented – verbal and written: training documents, resource responsibilities, agenda, kick-off and go-live.

Senior Consultant HIMS Consulting Group – Lafayette, CA June 2013 – January 2014

Supported Cerner, Invision, Soarian Financial/Clinical applications.

Maintained and enhanced mechanisms to track, trend, and report quality measures and compliance reports for the health plan(s).

Supported the continuous quality improvement process needs of the Quality Measures Department.

Analyze user feedback on system/software specific issues and communicate practical lessons learned,' solutions and recommendations to IT for systems enhancement purposes.

IT Systems Analyst Digital Prospectors – Manchester, NH September 2013 – May 2013

Supported Siemens applications, including the maintenance of usernames, responsibilities and application security.

Monitored, managed, and resolved incoming tickets escalated from Remedy.

Utilized SharePoint to document projects, and share information

Analyze and evaluate system issues or interpret clinical enhancement requests to determine whether education, system, clinical workflow or patient care problems exist.

Monitored, managed, and resolved incoming tickets escalated from Remedy.

IT Systems Analyst Elumin Healthcare – Sammamish, WA September 2012 – August 2013

Supported Siemens Invision/Signature, SIS applications, including the maintenance of usernames, responsibilities and application security.

Monitored, managed, and resolved incoming tickets escalated from Remedy.

Responsible for understanding customer needs, researching issues, designing and delivering quality resolutions.

Participated in an on-call rotation for after-hours support.

IT Implementation Analyst Stowe Group – Wakefield, MA May 2011 – August 2012

Determine clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors).

Reviewed, discussed, understood, and executed the SIS processes and procedures with team on the following items and set expectations.

Reviewed technical tasks / needs and managed identifiable artifacts resulting from them.

Create training and education planning based upon standards and contract requirements.

Worked with key stake holders like the Director of Surgical services, the head nurse and super uses to implement SIS.

IT Systems Administrator University Medical Center, Jackson, MS April 1998 – May 2011

System administrator ensured operating systems work accordingly.

Implemented and supported Surgical Information Systems, Siemens Signature/Invision, Soarian, and Cerner.

Reviewed, discussed, understood, and executed various application processes and procedures.

Developed training materials, course schedules, course syllabus, instruction manuals, and PowerPoint presentations.

Maintained and performed installation, configuration, monitoring, testing, and maintenance of operating system work stations and complex servers, ensuring operating systems work together, trained and support end-user business requirements, and function properly.

Charge master -built data sets, master files, and reports, perform quality assurance and integrated testing and release new functionality to end-users.

Report writer (Crystal) including OR daily, monthly and YTD statistics, utilizations and Anesthetic reports.

Supported development, test and production environments, including the maintenance of usernames and responsibilities and application security.

Occasionally performs other duties as assigned.

Education:

Belhaven University, Jackson, MS - BS Degree Business Administration

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