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Customer Service Administrative Assistant

Location:
Houston, TX, 77077
Salary:
16 per hour
Posted:
October 09, 2018

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Resume:

PROFESSIONAL EXPERIENCE

Parts Administrative Assistant, Kobelco Construction Machinery USA Inc.

July 2017- Current

Responsible for providing administrative support to the parts department by entering dealer’s orders.

Maintain vendor invoice files and packing list files.

Process vendor payables.

Bill dealers for all Valspar/paint orders.

Correct any paint orders submitted.

In charge of RGA (Return goods authorization).

Understanding, managing, and processing RGA’s.

Input clear customer account notes in internal computer system, communication return reasons, customer feedback and instructions to ensure accurate processing.

Front Desk Administrator, Kobelco Construction Machinery USA Inc.

May 2017- July 2017

Responsible for transferring incoming calls to the designated department.

Work as a customer service representative to provide positive customer experience.

Meet and greet Vendors, Dealers, and Guests.

Support Parts Area with data entry when needed.

Keep work stations well stocked as well as kitchen area and supply cabinets.

Night Merchandizer/Front End Assistant, Costco Wholesale

December 2016- December 2017

Hands all members relations issues in a gracious manner and in accordance with company policies.

Welcome members into the store and help them locate items.

Determine members needs by asking relevant questions and listening actively to the responses.

Used time efficiently when not serving members, including cleaning around my area of work, organizing boxes, helping other cashiers.

Certified at the Gas Station.

Helping in other departments as needed.

Call Center Representative, Reich & Binstock

May 2016- Dec 2016

Files all reports, and correspondence received.

Preserve all client’s personal records.

Answer multiple calls & transfer.

Front Desk Clerk, Altus Healthcare System

February 2016- April 2016

Greet and check patients in and out.

Assisting with consent paperwork patient’s personal information necessary for the surgeon.

Answering and directing multiple lines per practice protocol.

Processes patient’s payments.

Maintain of patient’s confidentiality.

Administrative Coordinator, Innova Integrated Solutions

April 2012-February 2016

Responsible for resolving administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Work as a communicator between various departments and suppliers

Create and revise systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

OTHER EXPERIENCE

iLife volunteer, Southwest Key Program

Jan 2014- May 2015

Texas Children’s Hospital Volunteer, Child Life Development, The Medical Center

Jan 2017- May 2017

EDUCATION

Klein Forest High School Graduate Class of 2009

COMPETENCIES AND TECHNICAL SKILLS

Technical: Microsoft word, Outlook, Excel, PowerPoint

Bilingual: Spanish



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