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Quality Customer Service

Burkburnett, TX
October 09, 2018

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Thomas Tyler

Professional Summary

High-energy Supervisor successful in building and motivating teams. Cultivates a crew or shift in which employees feel comfortable asking questions, voicing opinions, any safety concerns, and any type of new ideas. Organized and efficient with written, oral, and interpersonal communication skills. Am not intimidated by responsibilities that come with authority.

Self motivated auto collision specialist, from cars to 18 wheeler tractors, and any type of fiberglass repair. VoTech certified. Experienced repair technician of appliances, small electrical up to house installation, and cable set-up and installation.

Work History

North American Pipe Corporation - Production Supervisor Wichita Falls, TX

05/2006 - 07/2018

Managed production shifts to provided schedule adherance, meet production goal, provide a safe work environment to employees, and process good quality control.

Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

Determined suitable crewing requirements, scheduled employees and worked with Human Resources to meet changing production schedules. Managed documentation of and training on production procedures and work instructions.

Verified that all process control parameters were being documented and followed at all times.

Recommended and executed quality improvements for production and product quality.

Escalated safety and quality issues and initiated remedial actions promptly.

Oversaw repair and maintenance staff of 15 who cared for equipment, buildings and grounds.

Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets. Addressed all personnel issues promptly and professionally. Drove daily production activities with effective communication and

H: 940-***-****

C: 940-***-****

500 Meadow Drive, Burkburnett, TX



● Team leadership

● Scheduled Planning

● Strong Organizational Skills

● Effective Time Management

● Flexible Team Player

● Microsoft Office

● Strong Communication Skills

● Staff Training Development

● Key Performance Indicators

Repair any type of collisions in the

manner of vehicles, large trucks (18

wheeler tractors), boats, or any other


● Decision Making

● Inventory Control

● Weekly Schedules

● Efficient Multi-Tasker

● Handles Multiple Responsibilities

● Multiple Projects

● Special Orders

● Project Management

● Trained New Employees

Very mechanically inclined on service

work in the automotive industry.

● Quality assurance and control

● Equipment operation

● Maintenance and repair

● Assembly and production

● Manufacturing

● Production procedures

● Extremely quick learner

● Microsoft applications skills


Completed required safety training programs for Resource Now and OSHA.

Directed improvements in safety, product quality, service and cost efficiency.

Implemented performance, quality and efficiency measures to achieve aggressive production goals.

Maintained up-to-date knowledge and information about technology and plant management best practices.

Dividend Staffing Services - Production Manager

Wichita Falls, TX

06/2004 - 06/2006

Managed a production crew for PPG industries in the new coating facility. Ensured all orders provided by the coating lead operator were completed during scheduled shift along with providing all supervisor rolls to complete a succesful productive and quality productive team. Education


Hill College

Cleburne, TX

Associate of Applied Science : Auto

Collision Repair Specialist/Mechanics


Burkburnett High School

Burkburnett, TX

High School Diploma

● Clean Working Environment

● Lean Manufacturing

● Quality Control

● Quality Control Standards

● Product Quality

● Management Experience

● New Production Equipment

● Production Scheduling Knowledge

● Safety Training Experience

● Production Schedules

● 5S Methodology

● Regular Stand-Up Meetings

● Process Flow

● Work Procedures

Escalated safety and quality issues and initiated remedial actions promptly.

Maintained and communicated daily productivity and shipment reports for all departments.

● Procured required manufacturing equipment and parts. Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

Assigned appropriate manufacturing supervisor, assembler and operator duties.

Drove daily production activities with effective communication and leadership.

Met aggressive production and safety goals while minimizing equipment downtime.

Completed and recorded all recycling and rework documentation with a high degree of accuracy.

Implemented performance, quality and efficiency measures to achieve aggressive production goals.

● Organized work to meet demanding production goals.

● MIG welding expert

● Assembly line production

● Material handling expert

Masters international truck - Body Shop collision specialist/mechanics Arlington, Tx

05/2001 - 2003

Provided all warranty work to main trucking businesses in the metroplex area

Frank Kent Body Shop - Body Technician

Fort Worth, TX

02/2001 - 02/2002

Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.

● Assisted machine operators with finished pieces.

● Provided outstanding customer service.

● Maintained positive relationships with all customers.

● Read work orders to prepare for machine setup.

● Promoted shop safety by working in a safe manner.

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