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Production,service and Warranty Parts

Ypsilanti, MI
October 09, 2018

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Kenneth W Hogan

Career Overview:

I am a production, warranty and service parts analyst with more than 10 years’ experience working in the parts analysis field.

I carry a Six Sigma Green Belt certification, and have experience working with Microsoft office in an analytical environment. I also have vast experience working with leadership to correct quality issues that arise in the manufacturing process. I am passionate about Automobiles, and the engineering, production and quality disciplines involved in the manufacturing process.

Work Experience:

General Motors Global Propulsion, Pontiac, MI April 2018 – Present Engineering Release Analyst – Program Analyst

Monitor Program Timing

Inform Engineering Community of Program Status

Facilitate quarterly meeting with GMTCI

Review parts list prior to 100% release dates (within 90 days

Initiate Part Type W.O. in support of VWO (based on coordination with the AE)

Audit MPL per audit schedule (180 & 90 days prior to production build event)

Monitor timing of program per master schedule

Monitor and track E2 W O’s within Product Team to release status

Analyze E2 W O and GPDS for comprehensive scope of change (up assemblies, future years, mandatory requirements, accurate distribution, etc.)

Assure parts are accurately loaded to understudy and “P” status

General Motors Global Propulsion, Pontiac, MI March 2016 – April 2018

Battery- Production Specification Analyst

Use GPDS system to create and maintain Understudy Pre-production and Production engineering parts list

Assign and load new and existing part definition into GPDS understudy parts list

Review with Design Engineers additional Product Program new part definitions

Assist DRE’s, DLT’s, Design Supervisors and Designers in researching part and usage data

Interpret complex designs from engineering/design documents to describe part usage requirements

Validate Engineering information while balancing part usage’s for proper model/option applications

Interpret complex design responsible engineers’ direction and create Engineering Work Orders (EWO’s)

Create stop orders and Process complex Engineering Work Orders (EWO’s)

Source Pro at Ford Motor Company, Livonia, MI June 2015 – March 2016

Spare Parts Analyst

●Review all CPARS Part Specification (1295) Requests

●Ensure all requisitions meet approved criteria

●Serve as a liaison between the spare parts suppliers and the Ford Motor Company Engineering Community for New Program Launch

●Update and publish applicable metrics

●Coordinate activities of Original Equipment Manufacturers (OEM) and Commodity Management

●Gather, analyze and interpret data provided by Tier 1, Tier 2 and Tier 3 Suppliers pertinent to program launch

●Coordinate resolution of all issues with designated Powertrain Reliability and Maintainability Engineer

Penske Logistics at Ford Motor Company, Wayne, MI April 2012 - June 2015

Materials Coordinator

●Provided needed origination and constant attention to detail to track 1,000 to 6,000 parts daily

●Communicated scheduling and material requirements between the plant, operations, suppliers and carriers

●Directly responsible for insuring that material was received as required by the plant’s production schedule

●Monitored and maintained integrity on all loads involving milk runs, truckload direct and inbound ODC loads in a fast paced environment

●Coordinated BPMS in plant procedures into the day to day in plant LLP operations

●Ran the daily 866 reports used to follow all ILVS suppliers.

●Followed and monitored the ASN/Blend sheet integrity on all ILVS managed parts

●Reported on the 862 and 866 release information

●Constantly reviewed Supplier Releases, In-Transit Report, Negative On-Hand, Reject and Cycle loss reports etc.

●Provided accurate feedback and reporting of supplier conformance standards to customer (Ford)

General Motors, Warren, MI February 2012 - April 2012

Product Development Analyst

●Supported the development of and interfaced with order fulfillment as required

●Followed up as directed with functional activities both internal and external to support the execution of product/feature launches with a focus on activities from Initial Change Request [ICR] to Start of Regular Production [SORP]

●Audited and expedited resolution of export product concerns through both individual interaction and participation in the various process forums

●Updated and maintained PPCs for export

●Monitored and managed the Manufacturing Validation Build [MVB] orders and deliverables

●Provided technical support for new product launch events where appropriate

Chrysler LLC Mopar, Centerline, MI October 2011 - January 2012

Warranty Claims Authorization Analyst

●Reviewed and monitored field warranty data and documentation for the purpose of validating Chrysler dealer warranty claims

●Supported dealer network in the processing of claims selected for review through systematic examination of all dealer submitted warranty claims

●Determined warranty repair eligibility in accordance with Chrysler dealer program guidelines

●Tracked status of submitted claim documentation through completion

●Provided dealers with feedback on warranty claim issues detected

●Escalated unresolved issues to appropriate team lead and/or client liaison

July 2011 - September 2011 - Seeking Employment

Roush Cleantech, Plymouth, MI November 2010 - June 2011

Warranty and Customer Service Administrator

●Processed high volume of phone and internet warranty claims and inquiries

●Tracked internal and external customer based warranty or technical concerns

●Insured timely shipments of necessary warranty components to nationwide customer base

●Compiled, maintained and reported on all warranty and technical issues

●Reviewed and monitored service solutions and the effectiveness had on factory corrective actions introduced into production and service repairs

●Processed all necessary paperwork to insure dealer labor reimbursements including timely submissions and return of parts

●Maintained and monitored recall and campaign data base

TTI at Chrysler LLC Mopar, Auburn Hills, MI January 2008 - March 2010

Service Parts Analyst

●Investigated and resolved technical inquiries received from parts distribution centers, DaimlerChrysler business centers, internal customers, Sprinter field service representatives and external fleet customers

●Maintained Mercedes-Benz/Chrysler group common parts suppression data

●Reviewed new model service parts for establishment in the electronic parts catalog

●Determined if parts should be available individually or as part of larger vehicle production-level assemblies based on customer safety, satisfaction, dealer needs and cost

●Issued new part number kits, assemblies and non-production level components to enable vendors to determine how parts are to be built or assembled

●Maintained and corrected errors, while insuring the integrity of specific part information for all downstream users ace

●Created service change notices to cover deviations and CNs from engineering

●Specified usage for all service parts using vehicle description summary options codes and model year information

●Interfaced with suppliers to insure serviceability of parts

MSX International at Ford Motor Company, Livonia, MI April 2000 - April 2007

Product Analyst

●Analyzed engineering data to determine its effect on service

●Identified effective dates for changes and interchangeability opportunities; developed cost avoidance recommendations plus other forms of analysis

●Coordinated, released and compiled entries for inclusion in domestic and international parts catalogs

●Analyzed engineering drawings

●Provided technical writings for engineering specification sheets

●Prepared basic sketches required for the development of catalog illustrations

●Adhered to weekly and monthly matrix provided by management to assure electronic catalog updates

●Responded to telephone, online and written requests for catalog assistance


●Six Sigma Green Belt Certified; 2004

●Certified Ford and GM parts specialist

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