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Customer Service Assistant

Snellville, GA
October 08, 2018

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Objective: To contribute relevant knowledge and educational background to a position that offers ample skill utilization and advancement opportunities.

Summary of Qualifications

• Proficient Microsoft Suite

• Highly skilled in Consumer Documentation, Crisis Assessment, Service Authorization Correspondence

• Psychological Testing

• Highly skilled in De-Escalation and Crisis Intervention

• Advanced training in Counseling Ethics, Interpersonal Effectiveness, and Cognitive-behavioral Therapy


Winston-Salem State University Bachelor of Arts in Psychology, 2014-2017


●Dean's list (2015-2017)

●PI GAMMA MU, International Honor Society of The Social Sciences (2017-Present)

●PSI CHI, National Honor Society of The Psychological Sciences (2016-Present)

●Cum Laude (2017)

●Psychology Club (2015-Present)

Argosy University- Online MS in Human Services, 2018-Present


Brookdale Senior Living. Lexington, North Carolina 27292 November 2013 – April 2017

Resident Care Provider:

Assist in the development and implementation of a recreation program to meet the individual needs of the residents. Assist in the orientation, planning, and innovation of volunteers into programs. Assist in the coordination of calendar events, evaluation of the resident"s social needs, projection of monthly expenditures, and keeping records and inventory of supplies. Ensure residents are treated with respect and dignity, recognizing individual needs and encouraging independence.

Assistant Activity Director of Memory Care Unit.

Bethesda Center for the Homeless. Winston-Salem, North Carolina 27101 February 2017- December 2017


Monitors shelter and client activities throughout the night/weekend. Conducts new client overnight orientation, discussing guidelines and procedures. Enforces safety regulations and maintains order. Responds and intervenes in crisis situations to effectively de-escalate and diffuse, and follows up with appropriate personnel (Director, police, etc.). Ensures clients are properly checked in using the SCANPOINT system. Refers clients to other staff (Intake Specialist, Case Managers) for further resources. Occasionally participates in special events, fundraising and public presentations.

Supervised shelter and clients overnight.

American Children’s Home. Lexington, North Carolina 27292 February 2018 – May 2018

Resident Counselor/House-Parent:

Helps establish and maintain a steady daily routine for children, including: waking up, breakfast, daily chores and daily leisure activities and exercise, study time, personal hygiene, and bedtime. Keeps daily logs, medical files, and related reports for children, and also manage and account for all the money for groceries and special activities. Prepares and provide the food, and ensure inspection-ready upkeep of the cottage facility and vehicle, with safety as a top priority. Participates in regular, ongoing training, and teaching daily living skills to children in care.

Maintained medication stock, MAR and administered the medications.

Brightstone Transitions, LLC. Gainesville, Georgia 30501 May 2018 – Present

Residential Mentor:

Responsible for direct, care of young adults with High Functioning Autism. Provide safe, clean and supportive environment for clients by holding boundaries and assisting them in identifying their improvement/growth goals. Model healthy and appropriate adult coping strategies, social interactions, conflict resolution, and life skills and assist clients in the acquisition of these skills. Work as a member of the development team consisting of Mentors, Sr. Mentors, Director of Clinical Services, Program Director and Assistant Program Directors in assisting clients with their overall growth plan and goals.

Maintain medication stock, MAR and administer the medications. Oversees client’s medication.

Supervise at-risk youth and adults with mental health disorders. Documents daily behavior and activities of clients. Responsible for crisis intervention and implementing guidelines for redirecting crisis situations.


CPR & First Aid Certified (American Red Cross) 2013-Present

BLS Certification (AHA) 2013-Present


Crisis Ministry of Davidson County: Food bank

Gibson Elementary School: Observing second grade class

Field Work: Elementary School

Mentor: Winston-Salem State University

Lexington Family Services: Patient Advocate


OSHA and HIPAA Training

Public Speaking

3+ years of Behavioral Health

3+ years Supervising

3+ years of Healthcare

3+ years of Customer Service

3+ years of Data Entry

Written and oral presentations. Conducting research and writing research papers

Working with special populations

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