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Customer Service Manager

Location:
Norristown, PA
Posted:
October 08, 2018

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Resume:

Harriett Anderson

Lockbox Operations Clerk I - Wells Fargo

Philadelphia, PA

ac7bln@r.postjobfree.com - 215-***-****

• Ability to work well with others and work independently

• Ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency

• Strong keyboard skills

• Exceptional ability to coordinate and organize

• Ability to learn quickly

• Knowledge of Microsoft Word, Intermediate Excel, Outlook

• Data Entry Operator

• Office Manager

• Administrative Assistant

• Administrative Secretary

Authorized to work in the US for any employer

WORK EXPERIENCE

Lockbox Operations Clerk I

Wells Fargo - Philadelphia, PA - June 2016 to Present

• Open and extract remittance payments for Wholesale and Retail Lockbox clients

• Perform daily functions in a timely manner without jeopardizing quality and accuracy

• Perform all duties with respect for confidentiality of client information

• Communicate processing issues with department supervisor and/or manager

• Operation of OPEX 51

Accounts Payable Specialist

Academic Properties Inc - Philadelphia, PA - November 2015 to March 2016

• Assisted with handling accounts payable procedures on a daily basis

• Identify errors and discrepancies in accounts payable documentation

• Review all invoices and utility bills for appropriate documentation and approval prior to payment

• Review and verify account coding on invoices, utility bills

• Prioritize invoices according to payment terms

• Separate and enter invoices according to property

• Respond to all vendor inquiries

• Obtain all signatures for checks

• Enter invoices and utility bills into Yardi system

• Match invoices and utility bills to checks and mail

• Maintain files and documentation thoroughly and accurately

• Assist with other projects as needed

Accounts Payable Representative

PHH Mortgage Company - Mount Laurel, NJ - December 2014 to January 2015

• Search invoice or process management systems for mortgages loans in order to pay utility bills on foreclosed or bankrupt properties from escrow accounts

• Locate loan in accounts payable cash processing database by entering loan number

• Entered account number, utility payment amount, type, pay date, invoice stamp date and disbursement method

• Match checks with invoices and mail

Finance Associate

- June 2006 to November 2013

• Assisted finance director in the accounts receivable process

• Responsible for opening and distribution of incoming mail on a daily basis

• Daily exposure to monetary funds in the forms of cash and checks

• Running and/or verifying tape runs on cash and checks received through the mail

• Preparation of and depositing of approved and verified funds into the chapter bank account via remote capture scanning equipment

• Searched for contact information for acknowledgements for business checks received over $100

• Searched for all participants ID numbers in computer programs prior to batching for IT department

• Batched incoming cash and checks received for IT department

• Maintain files and documentation thoroughly and accurately

• Prepared records for off-site storage

• Assisted with completion of close out process for school READaTHON program resulting in students receiving gifts for their fundraising efforts

• Participated in walk and bike and all other fundraising events outside of normal business hours

• Engaged and assigned tasks to chapter volunteers

• Acted as back-up receptionist when needed

Data Entry Coordinator

National Multiple Sclerosis Society - Philadelphia, PA - April 2002 to June 2006

• Responsible for entering daily events cash and checks received from numerous fundraising events

• Participated in walk and bike and all other fundraising events outside of normal business hours Acted as back-up receptionist when needed

• Acted as back-up receptionist when needed

Accounts Payable Representative

Leadenhall Road - Mount Laurel, NJ - 2001 to 2001

• Search invoice or process management systems for mortgages loans in order to pay utility bills on foreclosed or bankrupt properties from escrow accounts

• Locate loan in accounts payable cash processing database by entering loan number

• Entered account number, utility payment amount, type, pay date, invoice stamp date and disbursement method

• Match checks with invoices and mail

EDUCATION

South Philadelphia High School



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