CATHERINE JOY ALERTA, MBA
Human Resources Professional
Highly dedicated and conscientious individual with extensive years of experience in various aspects of human resources management and administration. Hands on management with expertise in: staff development, recruitment and staffing, policy development, retention, legal compliance, project implementation, conflict resolution and records management. Excited to contribute innovative recruiting programs, comprehensive employment, employee interaction policies and the creation of compliant and effective affirmative action programs. Demonstrated history of working in various fields and companies such as Non Profit Organization, Telecommunication, Contact Center and Information Technology. Possessing a proven ability to work within budgets, function as a excellent team leader, boost retention rates and optimize staff productivity. Presently looking for a responsible position as (Human Resource Professional) in an organization that offers the opportunity to use my experience towards professional growth as well as that of the company.
AREAS OF EXPERTISE
Personnel/ Talent Management
Client Relationship Management
New Hire Orientations/ On-boarding
Report Analysis & Audits
Strategic Human Resource Planning
Career Development Coaching
Training & Development
Health and Benefits Administration
Employee/ Labor Relations
HR Policies & Procedures
Human Resources Information Systems
Proven relationship building.
Flexibility in working styles.
A passion for excellence.
Having a professional approach to work.
A proven high performer and quick learner.
OPERR TECHNOLOGIES, INC. Mar 5 2018 - Sept 14 2018
Human Resources Supervisor
Develops appropriate staffing & retention goals, strategies, & activities to achieve business results (i.e. identify retention issues, assist in developing succession plan & ensure compensation practices are in line with market data).
Collaborates with department leaders and Senior Developers to ensure an effective screening/interviewing/selection process to match candidates’ talents to appropriate jobs to meet the goals of the team or department.
Coach leaders regarding termination and/or resignation policies and processes.
Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations.
Prepares and Completes Payroll Weekly and Bi-Weekly; reviewing Time & Attendance timesheets, adjust employee’s wages, process employee benefits including health insurance enrollment and commuter benefits.
THE JEWISH BOARD OF FAMILY AND CHILDREN SERVICES
Human Resources Generalist Dec 1 2017 - Feb 28 2018
Provide a range of HR partnership & consultation in the areas of:recruitment, benefits, employee relations, on-boarding, performance management, career development, HRIS and HR administration.
Responsible for assisting in servicing over 200 employees, providing day-to-day HR support to all levels of employees, management and assist with projects, and processes across a full range of HR functions.
Assist managers and departments to prepare job descriptions and advertisements, interview candidates and make final selections.
Assess recruitment metrics for open positions and maintain report tracking /updating status of active, on-hold and filled positions.
Provides support and assistance to management team on handling and resolving Human Resources issues.
Implemented the company’s policies and procedures; worked to ensure all HR provisions and regulations are in accordance with current state and federal laws.
CARELINE SERVICES, INC. Aug 1 2016 - Dec 1 2017
Recruiter/HR Business Partner
Develop passive candidate pools/pipelines through growing a proper social media network on LinkedIn, Facebook, Twitter and other internet sources.
Phone screen, interview, perform reference checks, negotiate salaries and extend offers to selected candidates.
Partnering with the Director of Nursing to identify requirements for various specialize areas in hospitals and facilities for RN’s and other Allied Medical personnel.
Implement and manage HIPAA, OSHA and internal HR policies.
Partner with the Payroll Officer to inform salary rates, benefits and salary increases of employees.
ATOS INFORMATION TECHNOLOGY, INC. Nov 16 2013 - Jul 31 2015
Director of Human Resources
HR Project Lead that handled the integration of Xerox ITO to Atos Philippines with over 1000 headcount assigned in 5 different sites in key cities within the Philippines through educating and guiding the business on Change Management techniques and processes.
Co-creator of the Atos PH Management Restructuring Program that paved the way to eliminate the top 2 layers of the management level in the Business Operations side of the local organization i.e. Head of Operations and Operations Managers that provides a cost savings of Euros € 374,427 for 2015.
Improved absenteeism rates by successfully removing 18% or around 200 employees with DA (Disciplinary Action)/ habitual absenteeism issues under Atos Philippines during my first 120days as Human Resources Director in 2014.
Created impactful employee engagement activities that push the increased in the employee participation rating from 75% in 2013 to 92% in 2014 for the Atos PH Great Place to Work Survey with the final rating of 82% which is above industry standards.
Revised the offboarding process to expedite the preparation and collection of final pay of resigned employees from 45days to 30days from the completion of their clearance to eliminate dissatisfaction and avoid labor issues .
Spearhead the successful seamless Recruitment Transition of all 250 outstanding hiring requirements of Xerox ITO while integrating to Atos processes.
EXL SERVICES PHILIPPINES, INC. July 16 2012 - Nov 2013
Assistant Vice President for Human Resources
Created and spearhead the Headcount Reconciliation Program that successfully drive down the company wide year-to-date attrition from 52% to 28% at the end of 2012. It also increased the Recruitment savings to about 46% for that year.
Successfully launched EXL’s recruitment in-house programs such as Referral Points System, which is designed to give out corporate freebies for every successful candidates. And maximizing social media sites which increased savings by 46% or USD $28,000.
Reduced employee turnover by 50% in 6 months by working together with the different Business Leaders per Vertical through scheduled Focus Group Discussions, 360degree surveys, and blind survey using Survey Monkey.
Recipient of the EXL Global Alchemist Award for helping the company align the HR strategies with the business operations by actively managing the implementation of agreed HR programs and projects.
Represent the company during Recruitment and HR audits by third party vendors appointed by clients with focus on completeness of background check results not limited to SSN validity, state and country wide, criminal check, OIG, OFAC and drug tests.
CONVERGYS, INC. (FORMERLY KNOWN AS DATACOM SOUTHEAST ASIA BHD.)
Head, Talent Acquisition/HR Business Partner Jul 15 2010 – Jul 15 2012
Successfully created and completed employee profiling system for Netgear and Microsoft Loyalty Programs.
Successfully completed and passed 100% the Mircrosoft audits using COPC parameters for all LOBs (Line Of Business) assigned to the Philippines Branch.
Lead and supported the Regional Client Representatives during the Annual Compensation Process, Performance Management System (PMS), promotion and discretionary incentive award planning processes. Ensuring that consistent and fair decisions are made in line with the individual and group performance.
Responsible for successfully transitioned 2 Australian and American accounts for Tier 3 Technical Support.
Work closely with the project stakeholders and project teams/POCs identified per project on tender responses and solutioning.
VADS BERHAD (Telekom Malaysia Enterprise) Jul 2008 - Jul 2010
BPO HR Manager (Talent Acquisition)
Successful placements/hiring of 2000 Technical Support Personnel for the program launching of the TMIS (Telekom Malaysia Internet Services) KATANA Project to support their customers all over Malaysia in 6 weeks.
In-charge of formulating project management processes that would help in the implementation of the massive Recruitment hiring activity for the KATANA project.
Recipient of a Bronze Award for the Best Recruitment Campaign Strategy for VADS Berhad under Celcom Sdn. Bhd. in the 2010 World Contact Center Awards in Perth, Australia.
Lead the negotiation and transition of 150 Bangladesh nationals to work in Malaysia. By representing the company in MDEC (Malaysia Department of Employment Commission).
Sponsored and managed the business people agenda; including planning around performance management, recognition, culture, leadership and diversity. Acted as the ambassador for HR across a variety of internal and external forums for VADS.
IBM BUSINESS SERVICES, INC. Dec 2006 – Jul 2008
Operations Lead-All State Talent Acquisition
Successfully transitioned the Allstate Talent Acquisition Department to IBM Business Services in Manila through 100% completion of the Knowledge Transfer Documentation in Chicago, Illinois.
Received various commendations i.e. Best Recruitment Lead, Top Performer from IBM and the Hiring Managers of Allstate Insurance for Northeast Region.
Accountable for leading the Northeast Region Recruitment Team supporting 350+ Allstate Agencies in 5 states, with 3 direct reports.
Develop and implement processes and procedures in support of high volume staffing needs, such as: oversee hiring events as well as other outreach activities including community and education partnerships.
Identified targeted needs and responded appropriately with recruiting strategies for niche markets for the following states: PA, RI, NH, ME and NJ.
SKILLS & COMPETENCIES
Ability to identify the training needs, developing training programs to ensure constant learning and development of employees.
Developing and implementing disciplinary policies and employee welfare policies.
Excellent interpersonal skills and the ability to interrelate effectively and professionally with all levels of associates individually and in group settings.
Knowledgeable in handling immigration requirements for OPT, J-1 and H-1B
Experience leading large scale cultural change in a highly complex organization undergoing a significant transformation.
Display a high attention to detail and a methodical approach.
Excellent organization and time management skills
Ensures legal compliance by monitoring and implementing applicable human resource requirements
Good administrative skill for working out various compensation related activities.
Well versed with EEO, ADA and OFCCP regulations.
Knowledgeable in using Taleo, Peoplesoft, HRMS, SAP HR and API (for Healthcare Electronic System).
Knowledgeable in SSAE 17 Audit, SOX Audit, Healthcare Joint Commission Audit and Project Management.
Certified Auditor in Six Sigma (Green Belt), COPC Certified and Project Management Office (PMO).
Other professional skills include: Basic accounting, partnership and incorpation accounting and managerial accounting including taxation.
POST GRADUATE STUDIES
ATENEO GRADUATE SCHOOL OF BUSINESS – REGIS PROGRAM
Rockwell Drive, Makati City, Philippines
Master in Business Administration
June 1999 to July 2002
COLLEGE OF THE HOLY SPIRIT
163 E. Mendiola, Manila, Philippines
Bachelor of Science in Commerce Major in Business Management
1993 – 1997
51-12 101ST Street, Corona, New York, 11368