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Manager Customer Service

Greensboro, NC
October 08, 2018

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Education: American InterContinental University Atlanta (Buckhead), Georgia

Bachelors of Fine Arts in Fashion Marketing and Design Dean's List September 2006

The Art Institute of Charlotte Charlotte, North Carolina

Associate of Applied Science in Fashion Marketing Dean's List June 2004

Work Experience: Weaver Enterprises INC Winston Salem & Greensboro, North Carolina

Uptown Cheapskate Store Manager 2014-Present

• Responsible for buying product, driving sales, supervising employees and a management team, scheduling, hiring and training a staff of 8-12, balancing tills& other opening / closing procedures

• Familiar with popular teen and young adult brands and their pricing for a fashion exchange


Phillips Van Heusen Corp Mebane, North Carolina

Van Heusen/Izod Store Manager 2013-2014

• Execute and follow-up on all operational policies, procedures, audit issues, directives and Inventory Shrinkage Improvement Program. Ensure accuracy in all paperwork.

• Involve and develop staff in accomplishing store goals.

• Demonstrate effective written and verbal communication skills with staff concerns to District Sales Manager. Network, recruit, hire, train and develop store associates.

• Maintain visual presentation standards that are consistent with division philosophy and direction.

The Jones Group Inc Mebane, North Carolina

Jones New York/ Kasper 1st Assistant Manager 2011- 2013

• Responsible for management of sales, staff development, operations, merchandising and expenses while also providing exceptional customer service. Brings in 50-80% of business.. Maintains brand integrity in all areas of monthly visual displays and customer service.

Brooks Brothers Mebane, North Carolina

Floor Supervisor 2010-2012

• Certified trained consultant experienced in fittings for Men’s suits.

• Maintain hourly selling, credit program standards and building quality customer relationships.

E. Gluck Corporation Atlanta, Georgia

Anne Klein Vendor Representative 2003-2010

• Proactively negotiating promotional opportunities. Maintaining the store displays and visual aids

and train sales associates in sales, new products and watch fittings.

Macy’s Atlanta, Georgia

Ladies Shoes 2006-2009/ Intimate Appeal Vendor Specialist 2006-2010

• Maintain hourly selling, stars rewards credit program standards and building quality

customer relationships that result in increased sales and repeat business.

• Certified trained consultant experienced in bra fittings for all figure types. Assist in

merchanding the sales floor. Maintain outstanding customer service, sales and loyalty goals.

Career Experience: Katarzyna Szczotarska Fashion Designer Intern Assistant London, England 2006

• Select, layout materials and patterns onto fabrics to cut out

• Maintain and update reference material on Photoshop & London Fashion Week

Carolina Talent Charlotte, North Carolina

Wardrobe Stylist & Booker Assistant Intern 2004

• Assist models with their wardrobe/styling for photo shoots and prepare marketing materials

Goodwill Industries Buying Assistant Intern Charlotte, North Carolina 2003

• Provided price mark-ups and markdowns, season code and style number to print on price tickets

Dominique Lockley Williams

Permanent Address: 700 Pine Ridge Dr. • Greensboro, North Carolina 27406

Mobile: 704-***-**** Home: 336-***-****



Ms. Veronica Camp

Store Manager

Jones New York

Tanger Outlet Mall

Mebane, N.C. 27371

Cell #:704-***-****

Relationship: Manager at Jones New York from 3 year


Mr. Michael Whitaker

Assistant Manager

Brooks Brothers

Tanger Outlet Mall

Mebane, N.C. 27371

Cell #: 704-***-****

Store #:919-***-****

Relationship: Assistant Manager at Brooks Brothers from 4 years


Ms. Juan Watkins


E. Gluck Corporation

Atlanta, G.A.


Relationship: Manager at E. Gluck Corporation from 10 years


Mrs. Christine Murdock

Greensboro, N.C. 27406



Relationship: Girl Scout Leader at Girl Scouts from 29 years


Ms. Faye Norford

Mebane, NC


Relationship: Manager at PVH from 3 years

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