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Customer Service Representative

Fremont, CA
October 08, 2018

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***** ********* ******, ******* ** 94539



Amberton University, Garland, TX, February 2017

Bachelor of Business Administration, General Business, GPA 3.56

Honors: Cum Laude


●Able to handle confidential information with discretion

●Detail oriented with excellent organizational skills

●Communicate professionally, tactfully and with diplomacy at all times

●Ability to multitask and maintain processes

●Exceptionally organized


●Negotiation Skills - Exploring different tactics used by negotiators. Identifying negotiatory elements, mastering and utilizing the language of negotiation. Contrasting effective and ineffective teamwork in negotiations. Analyzing why negotiations fail.

●Statistical Analysis - Collecting data, organizing data, describing data and drawing conclusion from that data.

●Principles of Financial & Managerial Accounting

●Micro & Macro Economics

●Marketing Structure & Company Analysis

●Marketing Consumer Behavior


HR Analyst April 2017 – January 2018

Kaiser National HR Service Center - Alameda, CA (Contract)

●Demonstrated empathy and ownership, strived to make another’s experience better via email and phone.

●Managed Workers’ Compensation claims, FMLA, and other Leaves of Absences (LOA), Return to Work (RTW) documents and all necessary forms.

●Maintained and ensured compliance with all federal, state and location laws related to customers documentations and related matters.

●Demonstrated excellent telephone etiquette and an ability to establish rapport with members over the phone.

●Executed accurate calculation of leave duration and send information and all documentations to customers, managers and business partners.

●Performed timely follow through of case notes in the online case management system.

●Helped customers with their Health and Welfare benefits during annual open enrollment to make changes in customers Medical, Dental, defined contribution and benefit retirement plan, life and disability insurance.

●Provided timely feedback to the Service Center Manager and Team regarding customers concerns and issues.

Undergraduate Student April 2015 – February 2017

Amberton University

Member Service Representative March 2010 - February 2011

NuVision Federal Credit Union - Laguna Hills, CA

●Provided high level customer service to employees/customers.

●Referred consumer loans to customers which led to third highest loan referrer among a peer group of 56.

●Managed accounts and helped customers resolve issues with debit/credit cards.

●Informed customers about auto loans and various other financial products.

●Maintained highly sensitive customer data and financial record per corporate confidentiality guidelines.

●Politely assisted customers in person and via phone.

●Directed calls to appropriate individuals and departments

Customer Sales and Service Representative October 2004 – December 2007

Wells Fargo - Berkeley, CA

●Data analysis -- Analyzed various accounting transactions and reconciliation tasks and reported back to management.

●Client Support -- Provided account status data to customers and handled phone inquiries.

●Informed and cross-sold various bank products to existing and new customers.

●Provided effective service by listening to customers and meeting their needs efficiently.

●Handled routine customer service calls, solicits sales of new customers and up-sell services and features to existing customers


KPFA Radio Volunteer August 2006

KPFA Radio - Berkeley, CA

Participated in the KPFA Radio volunteer “Fall Fund Drive” for less fortunate kids in the greater Bay Area


Computer Skills: HRIS, PeopleSoft 8.8- 9.1, PowerPoint, MSWord, Outlook and Excel

Languages: Multilingual in English, Hindi, Pashto and Urdu

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