Amberton University, Garland, TX, February 2017
Bachelor of Business Administration, General Business, GPA 3.56
Honors: Cum Laude
●Able to handle confidential information with discretion
●Detail oriented with excellent organizational skills
●Communicate professionally, tactfully and with diplomacy at all times
●Ability to multitask and maintain processes
●Negotiation Skills - Exploring different tactics used by negotiators. Identifying negotiatory elements, mastering and utilizing the language of negotiation. Contrasting effective and ineffective teamwork in negotiations. Analyzing why negotiations fail.
●Statistical Analysis - Collecting data, organizing data, describing data and drawing conclusion from that data.
●Principles of Financial & Managerial Accounting
●Micro & Macro Economics
●Marketing Structure & Company Analysis
●Marketing Consumer Behavior
HR Analyst April 2017 – January 2018
Kaiser National HR Service Center - Alameda, CA (Contract)
●Demonstrated empathy and ownership, strived to make another’s experience better via email and phone.
●Managed Workers’ Compensation claims, FMLA, and other Leaves of Absences (LOA), Return to Work (RTW) documents and all necessary forms.
●Maintained and ensured compliance with all federal, state and location laws related to customers documentations and related matters.
●Demonstrated excellent telephone etiquette and an ability to establish rapport with members over the phone.
●Executed accurate calculation of leave duration and send information and all documentations to customers, managers and business partners.
●Performed timely follow through of case notes in the online case management system.
●Helped customers with their Health and Welfare benefits during annual open enrollment to make changes in customers Medical, Dental, defined contribution and benefit retirement plan, life and disability insurance.
●Provided timely feedback to the Service Center Manager and Team regarding customers concerns and issues.
Undergraduate Student April 2015 – February 2017
Member Service Representative March 2010 - February 2011
NuVision Federal Credit Union - Laguna Hills, CA
●Provided high level customer service to employees/customers.
●Referred consumer loans to customers which led to third highest loan referrer among a peer group of 56.
●Managed accounts and helped customers resolve issues with debit/credit cards.
●Informed customers about auto loans and various other financial products.
●Maintained highly sensitive customer data and financial record per corporate confidentiality guidelines.
●Politely assisted customers in person and via phone.
●Directed calls to appropriate individuals and departments
Customer Sales and Service Representative October 2004 – December 2007
Wells Fargo - Berkeley, CA
●Data analysis -- Analyzed various accounting transactions and reconciliation tasks and reported back to management.
●Client Support -- Provided account status data to customers and handled phone inquiries.
●Informed and cross-sold various bank products to existing and new customers.
●Provided effective service by listening to customers and meeting their needs efficiently.
●Handled routine customer service calls, solicits sales of new customers and up-sell services and features to existing customers
KPFA Radio Volunteer August 2006
KPFA Radio - Berkeley, CA
Participated in the KPFA Radio volunteer “Fall Fund Drive” for less fortunate kids in the greater Bay Area
Computer Skills: HRIS, PeopleSoft 8.8- 9.1, PowerPoint, MSWord, Outlook and Excel
Languages: Multilingual in English, Hindi, Pashto and Urdu