**** ***** ******** ****** **** Palm Beach

FL ***01

Applicant

Objective

Provide information technology support and training to the organization’s end users 12 years’ experience in the field of Information Technology Applicant

Employment

History &

Experience

August 2017 to Present

Jachin Healthcare Management Inc.

786-***-****

Technology System Analyst

Maintain and update all computers and peripheral devices Configure new network equipment at client locations

August 2015 - August 2017

Distributed Computer System Analyst

Florida Department of Health – Children’s Medical Services Maintain and update all computers and peripheral devices Configure new network equipment, laptops/desktops/Dell network servers Perform routine tape backups (weekly/monthly)

Configure new desktops and laptops for Windows 7 & 10 environment

August 2010 - June 2014

Florida Department of Agriculture & Consumer Services Distributed Computer Systems Specialist

Supervise data entry staff ensuring growers annual fees were correctly accurately documented into the FDACS database

Manage & update Division’s Plant Inspection Trust Revenue Database Develop and conduct training programs for Plant Inspectors Electronically Distribute Quarterly and Annual Plant Inspection Reports detailing inventory based on classification and quantities, for each grower in the State of Florida.

March 2009 – May 2010

Project Manager

Trinidad and Tobago Department of Education

ICT Division) – Trinidad and Tobago

Upgrade all computer equipment at all Elementary, Middle and High Schools Implement software programs at Elementary & High schools Phone Contact# 904-***-****

Email – ac7bii@r.postjobfree.com

Kathy A. Esdelle

1839 North Congress Avenue West Palm Beach

FL 33401

Develop training programs for school administrators and teachers Supervise network deployment – Microsoft ISA configuration Management Reporting - Quarterly Help Desk performance statistics July 2002-March 2009 – St Johns County Schools – St Augustine - Florida Technical Specialist

Manage all computer network devices which included Dell PowerEdge Server, Dell laptops, desktops, Dell Network Servers and network switches Assisted Instructional Staff with all hardware and software configuration updates

(Windows 2003 Server, MS Exchange Server, Apple X-Serve, SQL & Oracle) Monitored CISCO network – T1 infrastructure)

Maintained web pages (2-schools) & train staff

Inventory Control (Annual State & Federal Reporting) Payroll & Order Processing (Oracle)

Assist ESE staff with database and software problems Facilitate training workshops - Oracle & SQL platforms

July 1999-Aug 2002 IBM Global Services - Alpharetta & Atlanta - Georgia Technical Support Specialist

Assisted internal IBM clients with software and network errors processing Daily weekly and monthly routine data backups via telephone walk-through procedures. Supported WinNT/2000 & AS400 servers, Microsoft Suite, Lotus Suite, and UNIX. Produced daily mgmt. reports - downtime trends and call volume ratios.

Education Summary

Everest University – MBA- HR/Information Systems

Everest University – BSc-Computer Science

Georgia Perimeter College - Associate Degree - Accounting References

Marilyn Taylor Duncan – Jachin Healthcare Management Inc. 786-***-**** Andrea Wallace – Children’s Medical Services West Palm Beach FL 561-***-**** Ahsan Siddiqui – 305-***-**** & 954-***-****

Gregory Deal - 561-***-****

Contact this candidate