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Quality Management with

Winston-Salem, NC
October 08, 2018

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**** ********* *****


A highly qualified quality assurance supervisor with more then 5 years of experience and 1-year atrium quality assurance manager in the field. Have experience in quality control, quality improvement and quality management. Possess good communication and problem-solving skills.


Excellent Management Skills

Microsoft Word/Excel

Leadership Skills

Quality Assurance

Quality Control

Performed Compliance Audits and maintained accurate records

Worked with different Government Organizations

Good decision-making skills



Quality Assurance Supervisor

Kedplasma, Winston Salem, NC

•Track and trending of deviations and CAPAs

•Investigation and reporting on Customer Complaints and Material Returns

•Attended project management meetings and conduct shift/team meetings with Supervisors

•Developed and delivered quality management and quality assurance training for all employees engaged in quality and performance monitoring

•Developed and oversaw an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements

•Ensured the performance and quality of services conform to established company and regulatory standards

•Identified, documented, tracked corrective actions to closure

•Interacted with customers and suppliers on quality issues plus resolution of any problems within process and final product acceptance

•Interacted with the cross-functional teams

•Managed implementation and compliance of Quality Management program, including record keeping and training of department-level Quality representatives

•Managed internal and external clients' expectations related to quality management

•Monitored and responded to inquiries and provide support for monthly server maintenance activities

•Performed Quality Assurance (QA) activities

•Provided feedback on requirements and functional specifications

•Provided input, guidance and coaching to site leadership team to insure continuous improvement

•Scheduled and coordinated all the quality and performance monitoring activities of QA staff.

•Scheduled, coordinated and reported on both internal and external audit functions of the quality management system

•Supported managers by providing detailed weekly and monthly QA trend reports


Phlebotomist/ Bio-Metric Screener/Health Coach Summit Health, Novi, MI

•Administer biometric screening procedures to obtain manual blood pressures, body composition, body mass index, cholesterol and glucose levels

•Provide post-screening consultations on biometric results

•Assist with screening event setup and tear down including, but not limited to, loading/unloading supplies

•Adhere to Health Fitness performance and professionalism standards including, but not limited to, data privacy (HIPAA) and confidentiality policies

•Knowledge and coaching skills to counsel on screening results and lifestyle change

Phlebotomist/ Bio-Metric Screener Total Wellness Health, Omaha, NE

•Extensive experience of conducting various biometric measurements and assessments of clients

•In-depth knowledge of body height, weight, and waist measurements

•Remarkable knowledge of cholesterol testing, lipid profiling, and blood pressure checking procedures

•Familiarity with using various cuffs, stethoscopes, and screening machines

•Ability to communicate and explain biometric screening results to clients

•Ability to carry, transport, and setup screening supplies, efficiently

APRIL 2011 – February 2013

Pharmacy Technician

CVS Carmark, Winston Salem NC

•Prepared labels and filled prescriptions accordingly, pre-packaging common medications

•Streamlined data management procedures, by reducing number of categorical inputs that reduced administrative work time by 32%

•Provided outstanding customer service, building rapport that increased client retention

•Directly assisted an average of 50 customers per day, responding to inquiries and problems

•Handled Treatment Authorization Requests (TAR) and Service Authorization Requests (SAR) and performed billing procedures, accurately handling and recording cash flow

•Oversaw inventory levels, implementing new process that ensured 100% stock availability, while increasing inventory turnover

•Commended by head pharmacist for efficient and accurate skills in dispensing and calculating medication dosage


Phlebotomist Trainer

Wake Forest Baptist Medical Center, Winston Salem

•Collected blood and urine specimens using venous and micro techniques

•Verified specimen collection information in laboratory information system

•Performed bleeding time procedures

•Communicated with patients and staff to provide information regarding status of orders

•Followed established policies and procedures

•Performing blood culture

•Neonatal heel sticks and capillary punctures

•Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vacutainer tubes and sleeves, and butterfly needles and syringes

•Able to allay patient fears and elicit collaboration


Training Coordinator/Phlebotomist

Talecris Plasma Resources,San Antonio TX

•Collected blood and urine specimens using venous and micro techniques

•Verified specimen collection information in laboratory information system

•Performed bleeding time procedures

•Communicated with patients and staff to provide information regarding status of orders

•Followed established policies and procedures

•Maintain records of test performed and samples taken. Collect blood and samples ensuring proper patient identification and labeling of samples.

•Prepare, process, label and store patient specimens and samples according to departmental procedures using standard techniques and equipment, for subsequent analysis by Clinical Laboratory staff.

•Promote good customer service and public relation.

•Follow Standard Precautions using personal protective equipment as required.


Training Coordinator/Blood Collection Specialist

American Red Cross, Winston Salem, NC

•Balance production, donor care & quality requirements to meet daily blood collection goal

•Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation

•Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused

•Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors

•Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion always

• ICD-9

• ICD-10


• Medical Terminology



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