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Manager Customer Service

Charlotte, NC
October 08, 2018

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Leslie Connors

**** ****** ***** **** ********* NC 28269


Objective A position as Office Manager/Office Administrator/Office Assistant

Profile Eighteen (18) years’ experience as a professional manager in the HVAC field.

Ability to direct complex projects from concept to fully operational status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff, co-workers, and management.

Project management, Inventory Control Company wide, Sales, Office

Skills, Scheduling.

Relevant Experience & Accomplishment


Food Broker 11/7/2016-5/9/2017

Managed 10 Food-lines

Entered orders from the buyer and send to the manufacturer

Assisted the buyers with product information – spec sheets

Collected past-due invoices from the manufacturer

Helped where ever I could


Office Manager/Inventory Coordinator

Successfully established new refrigerant warehouse storage/shipping/inventory procedures.

Managed ten warehouses – from receiving orders, determine freight carrier, invoicing order, and maintain inventory and completing all inventories at the end of every month heavy data entry.

With this warehouse program increased sales significantly over a five year period.

Also responsible for shipping at my facility Charlotte at least ten per day including bills of lading and shipping packets and the inventory here.

Oversee front-office operations and provide impeccable customer service.

Provide support and training to staff and new associates in office orientation.

Serve as a calming influence in a fast-paced office.

Design operation plans and continually develop & tweak operation procedures.

Liaison between corporate & staff regarding human resource issues.

Formulated, wrote, and implemented new employee orientation manual.

Time Keeper for Charlotte employers –vacation, sick and personal days.

In charge of office when my manager was absent. The go to person.

Handled 30-40 in-bound and out-bound phone calls per day along with over 100 emails.


Motivated, personal business professional with successful track record.

Trained, supervised and evaluated staff, coached improvement management skills.

Demonstrated history of producing accurate, timely reports meeting guidelines.

Flexible and able to maintain sense of humor under pressure.

Poised and competent with a demonstrated ability to meet deadlines.

Administrative Assistant 11/17/97-6/1/98

Assisted with the development of an employee handbook.

Collected sales/service numbers from salesmen. Combined for sales manager.

Heavy phone volume for sales manager and office.

Education Associate in Applied Science, City College, Gainesville, FL GPA 4.0

Associate in Applied Science, Brookdale College, NJ GPA 3.9

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