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Customer Service Manager

Vancouver, WA
October 08, 2018

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Ronald Hensley

Experienced manager with * years of employee leadership and branch

management. Looking to leverage customer service, leadership, and sales skills, along with cost control to increase profits, growth, and employee engagement of your company. Posseses a BS in Business Administration. 17616 NE 27th Wy.

Vancouver, WA 98684



Enterprise Holdings, O regon June 2012 - May 2018 Leading teams of up to 15 members. Responsibilities include driving sales, profitability, and customer service of an office. In charge of employee development and retention, accounts receivable, marketing and business partner relations, and fleet management of up to 400 cars.

-B ranch Manager- Portland- November 2017- Present Promoted to run 3rd largest non-airport location in Oregon. Ranked top performer amongst peers in balanced scorecard 3 months in a row.

-B ranch Manager- Eugene Airport- November 2015-November 2017 Promoted to manage a regional airport location. Focused on sales, service, and cost control to consistently outperform other Oregon regional airport locations.

-B ranch Manager-Eugene - March 2014 - November 2015 Managed two non- airport locations consecutively. Earned highest service score in Oregon based on customer surveys. Led team to consistently achieve highest sales numbers in Oregon.

-Management Trainee -Eugene - June 2012-March 2014 Learned basics of sales, marketing, and customer service. Developed relationships with local business owners to increase referrals. Trained to understand financial statements and how to affect them. EDUCATION

University Of Oregon, Eugene, OR

Bachelors of Science- Business Administration

September 2010 - June 2012

Focus on Entrepreneurship. Graduated with a 3.6 GPA Lane Community College, Eugene, OR

Associates of Science- Oregon Transfer Degree

September 2007 - June 2010

Completed lower division classes and earned an Associates Degree with a 3.9 GPA.



Customer Service





Top HIP (High Impact Player)

club Branch Manager- 3

months. Based on Balance of

revenue improvement, cost

control, and sales of branch

Top Regional Airport

Manager- 6 months. Awarded

to Manager with best sales

and service combined

Service Awards:

Top SQI Branch - 2 times.

Achieved highest Service

score in Oregon on a 3 month


Club 86- 3 times. Awarded to

managers of branches with

service score at or above 86%

for fiscal year quarter.

Additional Work Experience

Custom Brush Co- Crew leader/ Sales

November 2008 - June 2012

Followed up on leads and referrals to create custom painting estimates and sell services. Sold 50% more than previous first year estimator. Lead painting crew of 4 to complete projects on time and on budget. Ensured safety of team members and customer’s property.

Church of Jesus Christ of Latter-Day Saints- Volunteer Missionary February 2005 - February 2007

Worked to find people through door to door marketing, street contacting, and member referrals. Built relationships of trust with potential investigators and invited them to make life changing decisions. Worked to accomplish daily, weekly, and monthly goals. Involved with training and development of groups ranging in size from 6 to 60.

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