Resume

Sign in

Manager Customer Service

Location:
United States
Salary:
12
Posted:
October 06, 2018

Contact this candidate

Resume:

Robert W. Yackel **A Commodore Street

*82-518-***-**** Albany, NY 12205

PROFESSIONAL PROFILE

Experienced Supervisor with over 20 years experience. Self-starter & team player with outstanding communication skills and good attention to detail. Well organized with very good time management skills. Sales and people oriented.

PROFESSIONAL EXPERIENCE

FACILITY SUPPORT SPECIALIST

AMRI, Inc, Albany, NY 2016-2018

Maintain facility supplies including distribution

Assist with other facility operations as needed

SEAFOOD CLERK

Price Chopper Supermarket 2011-2012

Customer Service in Fish Department

WAREHOUSE SUPERVISOR

Eber Brothers Liquor Distributors, Guilderland, NY 2005

Supervising a crew of 18 employees

Preventative maintenance for automated systems

MANAGER, PLUMBING DEPARTMENT

Lowe’s, Glenmont, NY 2003-2005

Scheduling employees based on volume

Inventory management & related reports

Product display

Safety Training & awareness (OSHA, Hazmat & Workers Comp)

Top sales department

PLANT SUPERVISOR

Crowley Foods, Albany, NY 1998- 2003

Production and shipping supervisor

Total employee supervision of 25

Product and loading schedules – Instituted new cooler layout for easier access and quicker shipping methods (increased efficiency rate from 65% to 80% resulting in increased units per man hour)

Increased speed and efficiency in shipping/warehouse department by requiring co-responsibility of all related area employees

Quality control testing and reports

Sanitation inspections of processing equipment

PLANT SUPERVISOR

Claremont Industries, Inc., Claverack, NY 1997-1998

Managed plant operations

Total employee supervision of 20

Maintained efficient flow through preventive maintenance program

Production quotas met daily

Developed cross training thereby making all employees compatible with each phase of processing

PLANT SUPERVISOR

Cumberland Farms Dairy Plant, East Greenbush, NY 1995-1997

Managed entire plant operation during PM hours

Insured the quality processing and production of milk, orange juice and fruit flavored drinks

Supervised 35 employees

Monitored homogenization, pasteurization and bottling procedures

Ensured health department and OSHA requirements were met daily

80,000 gallon production requirement met daily

Developed synchronized cooler storage of various labels for manual loading resulting in greater efficiency

LINE SUPERVISOR

Charles Freihofer Baking Company, Albany, NY 1977-1995

Managed the supervision of 32 employees

Scheduled and assigned all training

Established mixing procedures for project lightening

Met production goals of 2,000 units per week

Improved quality of products by developing mixing standards that helped increase product shelf life that are now industry standards

Increased production by 3% resulting in a 10% savings as a result of cross training development

Maintained Good Manufacturing Practices and Total Quality Management

Resident safety expert

PROFESSIONAL ADVANCEMENT COURSE COMPLETIONS

Core Skills for Management Competencies

Skills for successful Management

American Institute of Baking- Certified Baking Production Technologist

Industrial Safety Training by Safety Management

Ingredient Functionality- Mother Murphy’s Seminars

COMPUTER SKILLS

Received Microknowledge certification in the following:

Microsoft Excel Microsoft Word

CERTIFICATIONS/AWARDS/AFFILIATIONS

Certified- American Institute of Baking

5 Safe Worker Awards Fundraiser volunteer-March of Dimes

PROFESSIONAL REFERENCES

1.Sherry F. Toedt, President-Toedt Insurance Agency 518-***-****

2.Ryan Bayly, Department Manager-Price Chopper 518-***-****

3.Pete Gullinese, Police Officer-Colonie PD 518-***-****



Contact this candidate