*** *. ********

Exeter, CA *****

253-***-****

ac7anz@r.postjobfree.com

VERONICA RUSSELL

Objective: To achieve a certain sense of accomplishment and happiness, in working with people, by utilizing my excellent people, organizational and computer skills.

Experience: 2016-Sept. 2018 Oldcastle Building Envelope

Fife, WA

Commercial Estimator/Customer Service

Process quotes for small commercial projects.

Review all jobs for hardware compatibility and door design.

Assist customer’s in person and over the phone. Process all follow up.

2000-2016 Hartung Glass Company

Seattle, WA., Wilsonville, OR, & Sacramento, CA.

Sr. Customer Service/Commercial Project Coordinator

Managed all commercial jobs from start to finish, including preliens, estimates, order entry, purchasing needed products and credits.

Training existing and new employees on Professional Customer Service Skills.

Coordinate deliveries to jobsites & communicate directly with General Contractors, freight lines and vendors when necessary.

Customer Service/Inside Sales Assistant

Assist customers with pricing and offer info on types of glass to use. Review all orders for correct information, pricing and codes.

Worked with outside sales force to create & maintain pricing matrix for sales analysis.

Make proactive phone calls on existing customers to generate sales.

Was selected within the company to train all locations on new software usage.

1995-2000 Kawneer Company

Visalia, CA., & Kent, WA., & Hayward, CA.

Project Manager

Project manages all orders for the Midwest Area, National Accounts and Distribution Accounts. .

Responsible for pro-active calls on all customers and following up on quoting process. Also perform small quick quotes for customers.

ISO auditor for maintaining ISO 9002 certification.

Certified Ergonomics Team Leader & Auditor.

Service Center Manager

Revitalized sales within the Northern California territory.

Increased the sales volume by 7 times the prior year’s sales.

Responsible for hiring and training all new employees in customer service, shipping and fabrication.

Education: College of the Sequoias, Visalia, CA

Green River Community College, Kent, WA

Pepperdine University, Malibu, CA

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