Exeter, CA *****
Objective: To achieve a certain sense of accomplishment and happiness, in working with people, by utilizing my excellent people, organizational and computer skills.
Experience: 2016-Sept. 2018 Oldcastle Building Envelope
Commercial Estimator/Customer Service
Process quotes for small commercial projects.
Review all jobs for hardware compatibility and door design.
Assist customer’s in person and over the phone. Process all follow up.
2000-2016 Hartung Glass Company
Seattle, WA., Wilsonville, OR, & Sacramento, CA.
Sr. Customer Service/Commercial Project Coordinator
Managed all commercial jobs from start to finish, including preliens, estimates, order entry, purchasing needed products and credits.
Training existing and new employees on Professional Customer Service Skills.
Coordinate deliveries to jobsites & communicate directly with General Contractors, freight lines and vendors when necessary.
Customer Service/Inside Sales Assistant
Assist customers with pricing and offer info on types of glass to use. Review all orders for correct information, pricing and codes.
Worked with outside sales force to create & maintain pricing matrix for sales analysis.
Make proactive phone calls on existing customers to generate sales.
Was selected within the company to train all locations on new software usage.
1995-2000 Kawneer Company
Visalia, CA., & Kent, WA., & Hayward, CA.
Project manages all orders for the Midwest Area, National Accounts and Distribution Accounts. .
Responsible for pro-active calls on all customers and following up on quoting process. Also perform small quick quotes for customers.
ISO auditor for maintaining ISO 9002 certification.
Certified Ergonomics Team Leader & Auditor.
Service Center Manager
Revitalized sales within the Northern California territory.
Increased the sales volume by 7 times the prior year’s sales.
Responsible for hiring and training all new employees in customer service, shipping and fabrication.
Education: College of the Sequoias, Visalia, CA
Green River Community College, Kent, WA
Pepperdine University, Malibu, CA