To seek a position in a reputable company where I can demonstrate my capacity in the Administrative Assistant/Administrative Support field obtained by schooling and prior 14+ work experience; to be an asset in .
Motivated, personable professional experienced in planning and directing administrative functions and a successful 14+-year experience in a versatile environment and duties. Talent for quickly mastering skills successfully . Proven ability to work indenpently, manage multiple projects while meeting deadlines. Demonstrated history of producing accurate, timely reports in regards to daily overviews and accountability logs. Value intergrity and punctuality.
Flexible and versatile – able to maintain a sense of rationality under pressure. Poised and competent with demonstrated ability to . Thrive in all types of professional environments. Excellent team-building skills.
Public Relations Skills
Six Sigma/Yellow Belt
Attention to detail
Word Processing/Data Entry
BAYVIEW LOAN SERVICING – Coral Gables, FL
Customer Support Processor/Data Entry, 11/ 2014 to Present
Responsible for Loan Request/Payment History.
Verification of Mortgages/Check Request(s).
Track and maintain critical cases on entire pipeline.
Work on all incoming and external request for customer information/verification.
Validate Credit Reporting Disputes.
Indendently write letters addressing the concerns of the customer .
Review and confirm the case incident numbers and types of case risk rating indentify by Triage Department.
Successfully communicate with internal departments as the Intermediary from Customer Support in order to expedite the borrower’s response.
Worked closely with the Bankruptcy Department as well as the Asset Management Dept. in reviewing and processing Non-Authorized/Attorney Authorizations for the Client.
Work on a program called Papervision as well as processing all incoming and external requests for the Client.
SUBURBAN PROPANE – Miami, FL
Customer Service Care Representative, 11/ 2013-12/2014
Responding to service and emergency call – outs.
Investigating and resolving customer questions and concerns efficiently and compassionately.
Preparing and distributing reports (utilizing various proprietary systems) on a regular and timely basis.
Assisting with various administrative duties, such as filing, data entry, and ensuring Sarbanes-Oxley (SOX) Compliance
FPL ENGERY SERVICES– Miami, FL
Administrative/Customer Support, 8/2010 to 10/2013
Maintain electronic and hard copy filing system.
Maintained detail administrative and procedural processes.
Improve the efficiency of the workflow.
Communicated with commercial cusomters by phone or via email to obtain payments on outstanding to obtain payments on outstanding accounts.
Ran credit for major commercial accounts such as BJs, McDonalds, Coin Laundry.
Perform data entry and scan documents.
Provided general administrative and clerical support including mailing, scanning, faxing, communicating w/Managemnet.
Diversity Porgram for “A Peacock in a Land of Pengins
Communication for Leadership
Dealing with Organizational Changes
CSA Security Awareness: Internet/Email
Ashworth University – Norcross, GA
DOVER BUSINES COLLEGE- PARAMUS, NJ
CERTIFICATION/AA IN BUSINESS-WORD/DATA PROCESSING
NORTH BERGEN HIGH SCHOOL – North Bergen, NJ
High School Diploma, 1984-1987
Known as a motivator, and team player; believe in empowering self and fellow employees by delivering education and guidence that enhances work effectiviness, safety, and time management.
References and Supporting Documentation Available Upon Request