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Customer Service Manager

Milwaukee, WI
October 05, 2018

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Daniel Rivas

**** ***** **** ****** #*

Greendale, Wisconsin 53219

414-***-**** email:

Qualifications Overview

I am seeking a full time position. I have excellent Customer service skills. I am well organized, productive, and highly motivated. I have vision for delivering total project requirements, and the ability to take on an assignment from concept to a successful conclusion.


06/2017 – 05/2018 Advanced Solutions (Milwaukee, WI.)

Food Demonstrator and Floor Sales: Presentations of national food products and kitchen wear as well as wine and liquor tasting.

09/2016 – 11/2016 Marriott Downtown Milwaukee

Guest Services Representative: I focused on guest satisfaction. Proceeded to implement improvement with new innovation’s at check in and through-out the guests stay. I made quality decisions. I was able to manage guest dissatisfaction until resolved. Maintained and motivated teamwork, accountability, and handled pressure in a professional manner.

05/2016 – 08/2016 Calderone Club (Milwaukee, WI.)

Restaurant Host and Server: Ensure reservation are complete and complied with seating graph. Customer service, food quality control.

05/2014 – 09/2015 Milwaukee Rescue Mission

Building Maintenance: Daily maintenance and care of school grounds and infrastructure. I also worked with food a beverage, as a licensed SERVSAFE technician, I would ensure all OSHA guidelines have been implemented.

06/2012 – 02/2013 Bath Fitters (Milwaukee, WI.)

Display Floor Sales: Customer relations and bathroom shower/tub demonstrations.

05/2011 – 05/2012 The Salvation Army (Milwaukee, WI.)

Retail Store Manager: I over had overseen store operations. Motivated employees to uphold customer services. I also controlled purchasing as well as inventory. I ordered and kept tract of supply to meet customer demand.

06/2010 – 04/2011 G4S Wackenhut (Milwaukee, WI.)

Public Service Ambassador / Security: I assisted the local public as well as the tourist with Milwaukee information. Which included but limited to restaurants, sporting events, museum exhibits and directions. (part-time)

10/2009 – 11/2010 LADA Drivers School (Shorewood, WI.)

Teacher / Instructor: In class room driver education teacher at Shorewood High school as well as behind the wheel, driving instructor. (part - time)

06/2009 – 08/2009 El Fuego Restaurant (Milwaukee, WI.)

Floor Manager Expeditor: I supervised the wait staff, bus persons, as well as host stand. I followed through with guest request to ensure guest satisfaction. I helped expedite food and ensured a quality product. (part – time)

2006 -2008 Beverly Hills Hotel, (Beverly Hills, Ca.)

Concierge: I Coordinated hotel guest relations, implemented new relations for local clients. I delivered quality recommendations for guests related dinning, theaters, and sporting events. Took on the tasks of scheduling, desk organization and ordering supplies.

1997 – 2006 Beverly Wilshire Hotel (Beverly Hills, Ca.)

Concierge: I was the Concierge staff trainer. I lead the staff to understanding the corporate policies. Promulgated daily task to colleagues as requested by hotel guest. Ensured the task were completed. This position required scheduling and inventory. This position required complete focus on guest satisfaction as well as multi-tasking.


I am currently attending Milwaukee area Technical College (Nutritional Science)

Century Business College: HOTEL/MOTEL and FOOD & BEVERAGE MANAGEMENT (Diploma)

SERVSAFE Certified Valid until 10/2019 #11617548 Wisconsin

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