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Customer Service Assistant

Wylie, TX
October 05, 2018

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Eleni Kasa, Tel: 469-***-****, Sachse, TX


Technology: Quickly learn and master new technology.

Key Qualifications: Customer service, correspondence handling, multicultural interaction, office procedures, respect of diversity.

Competencies: Professionalism, team work, and planning and organizing. COMPUTER SKILLS

Microsoft Programs: Word, Excel, Access, and Power Point

Accounting & Human Resource: Atlas and IMOJA (IMS)

Operating Office equipment


February 2018 to date: Transport Assistant, BHN Transport LLC, Forney Texas o Coordinate deliveries and communicates daily work schedules to assigned owner operators, drivers and/or team members.

May 2017 – February 2018, Sales Associate, Dillard’s, Garland, TX o Customer service, Cashiering, Assisting with Inventory Control and Loss Prevention o Receiving & Tagging Weekly Shipments, Merchandising & Display as needed

Aug, 2015 to May 2017: Stay-at-home mom, I have ensured that my skills have remained update. Volunteering at Ethiopian Church Children Ministry - 200+ children in the Ministry. OUT of Country Experience

Dec. 2006 –Aug. 2015 Database Assistant, International Development Program (INDP), Ethiopia o Human Resource Management, Budget and finance, Contract Administration

Aug. 2006 – Aug. 2000: Tracing Assistant, International Committee for Red Cross (ICRC), Ethiopia o Performed various data processing and registration of clients accurately o Monitored the exchange of Red Cross messages between refugees and their families, as well as detainees and their families. Aug. 2000 – Sept. 1997: Document management assistant, Society of International Missionaries (SIM), Ethiopia LANGUAGE

English: Amharic Mother tongue Italian: Basic


BSc. Addis Ababa University, Library & Information Science, Ethiopia

Associate Degree: Addis Ababa University College of Commerce, Office Management, Ethiopia

High School Diploma: Entoto Technical and Vocational School, Administration CERTIFICATE OF TRAINING AND LICENSE

General Line: Life, Accident, Health and Life Insurance License

International Computer Driver’s License (ICDL) basic and advance

Computer Applications: All Ms. Office packages and Database system

Winning an Audience: International Committee of the Red Cross

Cyber Safety and Security: International Development Program Career Portal

Basic and Advance Security in the Field: International Development Program Career Portal

Integrity and Ethics: International Development Program Career Portal

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