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Customer Service Life Insurance

Sinton, TX
October 04, 2018

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Lisa Ann Castillo

*** ******** ****

Sinton, TX 78387

Phone: 361-***-****


Professional Summary:

Hard working and dependable. Service oriented offering excellent customer service with over 30 years experience. Excellent communication skills .Handles tasks with accuracy and efficiency. Able to learn tasks quickly.?


10 key by touchSemi Bilingual


October 2017 to Present

American National Life Insurance Galveston, TX

Insurance Agent

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.Calculate premiums and establish payment method.Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

October 2007 to October 2017

HOBBY LOBBY Kingsville, Texas

CSM and Lead Framer

Greet customers and ascertain what each customer wants or needs.Recommend, select, and help locate or obtain merchandise based on customer needs and desires.Answer questions regarding the store and its merchandise.Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Prepare merchandise for purchase or rental.Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.Exchange merchandise for customers and accept returns.Receive payment by cash, check, credit cards, vouchers, or automatic debits.Issue receipts, refunds, credits, or change due to customers.Count money and audit money drawers.Assist customers by providing information and resolving their complaints.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Greet customers entering establishments.Answer customers' questions, and provide information on procedures or policies.Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.Supervise others and provide on-the-job training.Stock shelves, and mark prices on shelves and items.


May 1982 Sinton High School Sinton, TX

High School Diploma Basic studys

Graduated in top 25 % of class.

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