James M. Greene
***** ***** ******* ****** *** Lawn, IL 60453
To obtain a position where I can use my strong interpersonal and organizational skills.
Parkers’ Restaurant and Bar, Downers Grove, IL. January 2018 - Present
Beverage Director / Assistant General Manager
Purchased all Liquor Beer and Wine and maintain all liquor costs.
Obtained the Two Glass Award by the Wine Spectator.
Created cocktails to drive sales based on seasons by 15%.
Deliver superior service and maximize guest satisfaction.
Appraise staff performance and provide feedback to improve productivity.
Meet restaurant financial objectives by analyzing variances and initiating corrective actions.
Francesca’s Restaurant, Palos Park, IL. October 2015 - January 2018
Manage a Full service clientele while facilitating a fine dining atmosphere.
Promoted banquet sales that generated profit by coordinating different sections in the restaurant.
Fluent communication and social skills to interact with customers that would increase business.
Oversee stock levels and place orders well in advance for liquor and spirits from vendors.
Proficient in maintaining administrative paperwork and statistical and financial records.
Portillo’s Hot Dogs, Oak Brook, IL. September 2010 - October 2015
Skilled in recruiting, training and supervising staff of 190 people in a high volume atmosphere.
Assisted with day-to-day operations in the restaurant.
Cultivated a positive work environment for all staff to work in.
Controlled quality, sanitation and security features through constant evaluation, coaching and training.
Able to monitor and control Front of House and Back of House operations.
Panera Bread, Orland Park, IL. October 2007 - September 2010
Assistant General Manager
Prepared the café for corporate auditors by monitoring the budget and forecasting weekly net sales.
Hired, Trained, and scheduled a staff of 30 people.
Performed different marketing techniques that attracted more business.
Inventoried and ordered all food and bakery items for the café.
Proficient in the use of various computer programs and applications including Microsoft Office Suites,
Speedline, Squirrel, In-touch POS, Micro, Silverware, Iris, Java, lotus and Aloha, Crunchtime,
Open table, Ctuit, Triple seat, Payville, Eventmaster, CSW certified.
Robert Morris College, Orland Park, IL.
Bachelors in Hospitality/Business Management