Eric K. Brown
Hardworking team player that adapts all situations to meet the needs of customer. I have experience in management, customer services, and sales. Dedicated to details and thrives in any work environment.
Financial Management System, Rosemont, IL April 2017- December 2017
Qualify and enroll borrowers into Loan Rehabilitation Program
Record and update account activity including student borrowers’ financial status, demographics, and collection efforts
Perform various administrative functions and special projects including address changes, adding/editing phone numbers, references, payment schedules and assisting with document submissions
Assist in training new hires
Reach out to student borrower’s regarding: missing documents, reminder calls, credit card declines, and approaching completion of the program all while
Perform administrative and clerical duties: reporting, monitoring, documenting account updates
Shiftgig, Chicago, IL June 2015 – August 2016
Sourced and recruited candidates for hospitality and customer service. Received and made calls to individuals interested in hospitality and customer service.
Did interviews over the phone to qualify experience of the candidates from servers, banquet servers, chefs, cooks, bartenders, dishwashers in front of the house and the back of the house.
Scheduled appointments and work flow using computer programs to make sure that qualified applications were being processed.
Made 150 to 200 calls a day to candidates in Chicago, New York, Houston, Dallas, Miami, Tampa, New Jersey, and New Orleans.
Promoted to customer service recruiter/sourcer where I call college graduates to qualify applications for health care agents, insurance agents, and licensed insurance agent. I also conducted face-to-face interviews.
Sib’s Breakfast Club Chicago, IL July 2009 – June 2015
Coordinate, schedule and book Events, Speakers and Artist
Consult with clients
Interview/Hire Chefs, Staff, Catering Companies
Design Layout for venue
Career Education Cooperation Chicago IL June 2006 - November 2008
Recruited and selected qualified applicants for admissions.
Conducted follow up with all customers to assure success.
Assisted other departments with data collection.
Created monthly forecasted projection report of new students
Skyway Chevrolet Chicago, IL December 2002-Feburary 2006
Liaison between ownership, management, and sales associates
Recruiting and training sales staff
Monitoring and motivating team’s performance to reach sales targets.
Oversee major customer accounts
Held weekly team members meetings.
. Collaborated with loan department structuring sales.
Mount Carmel High School Chicago, IL
Southern University Baton Rouge, LA
Available Upon requested