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Manufacturing Engineer Customer Service

Hagerstown, MD
October 04, 2018

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Sanford Smith

***** ***** ***** –Hagerstown, Maryland ––301–739–0611 Cell–301–991–1979


Highly qualified professional with diesel production experience. Consistently achieved production and quality quotas. Energized by new challenges. All qualifications reinforced by ambition, initiative and an unwavering commitment to excellence.

Medium and Heavy Duty Diesel On Board Diagnostics and Diesel Mechanic Professional / Diesel Vehicle, Engine and Systems Production / Strong Understand of Diesel Vehicle Characteristics and Operations / Production and Quality Goal Attainment / Software Evaluation / Customer Service Skills / Team Player Skills / Analytical Skills.

Goal-driven professional offering broad-based experience and expertise in:

Calibrate/Verify Diagnostics

Diesel Mechanics

Vehicle Design/Development

Project Management

Statistical Analysis

Team Leadership

Contract/SFMEA Analysis

EPA Compliance

AutoCAD/ Produs

Microsoft Word/Excel/Outlook

Quality Verifications

Verification Test Procedures

Powertrain Controls Analysis

Post Processing Analysis

Six Sigma

Contract Compliance

Kaizen Award 1/2012

5S Training

Lab/OTR Analysis


On Board Diagnostics


Manufacturing Engineer/Supervisor – Volvo Powertrain, Hagerstown, MD 2004–8/2012

Developed test stations for Warranty Department; statistical analysis of test data

Improved test procedures used for evaluating Warranty claims.

Analyzed OBD and vehicle functions to achieve manufacturing standards.

Improved vehicle function.

Performed post-processing routines and analysis using MatLab.

Eliminated burn condition during manufacturing of Crankshafts and Camshafts.

Utilized engineering tools to interface with engines and vehicles.

Improved component design.

Provided input toward SFMEA analyses within the Controls Project Team.

Increased Emissions and fuel efficiency

Knowledge of customer, production and quality requirements within product development.

Improved Customer (product) Quality

Scheduled and coordinated repairs with departments; supervised employees; ownership/accountability.

Eliminated down time. Took ownership/accountability of Department to improve efficiency.

Project Manager–Jefferson Home Builders, Hagerstown, MD 2002 – 2004

Successfully lead the project management of materials and manpower for construction projects.

Assured proper manpower and materials on site as required.

Coordinated projects with sub-contractors and utility companies.

Sub-contractors and utility companies scheduled on site when needed.

Completed process analysis that contributed to increased profits.

Eliminated excess amounts of material on site.

Director of Proposals and Estimating – Pangborn Corporation, Hagerstown, MD 2000 – 2002

Directly handled the development of capital cost estimates for custom fabricated machines.

Communicated successfully with vendor relations; performed marketing presentations

Supervised Project Engineers and Finance personnel.

Senior Cost Estimator– Bikle Manufacturing, Hagerstown, MD 1993 – 2000

Prepared accurate and timely estimates for fabrication of structures, installation/refurbishing of machines.

Responsible for successfully negotiating with sub-contractors and supervised personnel.

Communicated with material suppliers; executed multiple tasks simultaneously.

Provided excellent customer service to inside and outside customers.

Senior Design Engineer – Frick Company, Waynesboro, PA 1985–1993

Prepared complete design for complex industrial refrigeration systems; supervised and coordinated information with manufacturing team. Handled re-design and implementation to correct field problems.


Mechanical Engineering– HCC, Hagerstown, MD

Mechanical Designer Certification–HCC, Hagerstown, MD

Diesel Mechanic – Auto body Technician 1– MIG, TIG and Stick Welder– OJT, Hagerstown, MD

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