Katherine Alice Welch

315-***-**** ac7a8v@r.postjobfree.com Objective: Customer Service

Education:

DeVry University:

Graduation: November 2019

Technical Management

Courses:

Critical thinking and Problem Solving COLL148

Introduction to Business and Technology BUSN115

Herkimer County Community College: 2015-2017

General Education

Courses:

Anatomy and Physiology 1

Intro to Psychology

Intro to Sociology

College Writing

Introduction to Literature

Nutrition

Geology

Biology

Ethics

Western Civilization

Contemporary Math

Art history

Literature for Children

Interpersonal Communications

Science Fiction and Fantasy English

Abnormal Psychology

Remsen Central High School: Regents Diploma

Graduation: 2008

Courses/ Extra Curricular

1.French 1-5

2.Chemistry

3.Government and Politics

4.Government Leadership internship

Employment History:

The Hartford: May 2018-current

Customer Relations Specialist

1.Assist business owners with insurance needs

2.Amend coverages

3.Assist with billing and payments

4.Work with underwriters on coverage needs

Bank of America: April 2017- June 2018

Tier one Client service specialist

1.assist customers with pertinent banking information

2.Work with personal savings and checking accounts

3. Proficient use of bank computer systems

4.Knowledge of banking regulations

5.Continually maintaining and improving company stats, i.e call time handling, surveys

Famous Footwear: November 2016-Present

Assistant Store Manager

1.oversee daily store operations

2.Manage and assist in continual training of part time

Employees

3.Run daily and weekly reports

4.Processing returns, exchanges, cash drops and pick ups

5.Filling out required SLR reports monthly

6.Loss prevention

Carbone Auto Group: July 2016-November 2016

Sales

1.Sales specialist

2.submitting insurance paperwork

3.completing and filing buyers’ orders

4.customer service

5.Personal accounts management

MVHS: January 2016-June 2016

Dialysis PCT

1.Setting and stripping dialysis machines

2.Cannulation of patients

3.Drawing labs

4.Daily unit tasks

5.Charting of patient information

6.Incident/accident reporting

ElderChoice: December 2014-October 2015

PCA

1.Oversight and supervision of TBI patients

2.Assisting with transfers of patients; Hoyer and sit to stand

3.Assisting with meal preparation

4.Oversight of medication

5.Assisting patients in the community

Hard Times Café: May 2014-August 2014 (seasonal)

Waitress/Bartender

1.Serve customers

2.Salad prep

3.Food prep

4.Basic cleaning

5.Bar tending

6.Closing procedures

Old Forge Camping Resort: May 2014-September 2014 (seasonal)

Reservationist

1.Assist customers in setting up reservations

2.High volume phone handling

3.Customer Service

4.Problem resolutions

5.General computer skills

Caldwell Bennett Inc.: March 2013-October 2013

Accounts Manager:

1.Customer Service

2.Manage 200-300 Music store/production accounts

3.Provide quotes, approved customer sign off drawings

4.Process purchase orders

5.Assist customers in choosing product lines for stores

Palermo's Pizzeria: December 2011- June 2012

Management/ food prep

1.Assist in setting up and cashing out drivers

2.Food preparation

3.Cash handling/ cash drops

4.Handling customer service issues

5.Opening/closing procedures

Barrier Windows: June 2010-November 2010

Sales Representative/Dispatch

1.Confirming Sales

2.Gathering feedback from new customers

3.Setting up interviews

4.Processing paperwork

5.Handled customer service issues

Oneida County Dairy Promotion: 2005-2008

Dairy Ambassador 2005-2007 Dairy Princess 2007-2008

1.School programs throughout Oneida County

2.Public Service Announcements on local radio stations

3.Several county government related appearances

4.Monthly Articles for local newspapers

5.Speeches at farm bureau meetings

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