Sign in

Business Analyst

Fort Worth, TX
$40/hr W2
October 11, 2018

Contact this candidate


Andrew Chang Ft. Worth, TX 76109 214-***-****


Logical thinker that defines business requirements and story grooming of new products to meet customer demands by utilizing over 3 years of experience as a business analyst in SDLC project management. Thrives on making complex information easily consumable and continuously finds ways to package ideas and concepts to deliver exceptional solutions. Led a cross functional team to launch an internal portal to help patient documentation. Initiated multiple releases to improve the platform.

Analytical Thinker Relationship Builder Detail Oriented Outcome Focused Collaborator

Certification and Awards


oScaled Agile Framework Agilest

oSix Sigma (Green Belt)

oUniversity Health Systems Employee Excellence Award- 2016

oVolunteer Excellence Certificate

o2015 Presidential Volunteer Service Award

oRequirements gathering & analysis

oBusiness case development

oProven leadership roles

oCreated functional requirements

oExcellent problem solver

oExperienced in information technology

oImproved business processes

oSDLC project management experience

oClient relationships

oExpert in Agile methodology

oStrong communication skills

oExcellent written and oral communication


University Health Systems

Oct 2014- Apr 2017

Associate Business Analyst

Served as Business analyst that helped streamline processes and helped improve an internal portal for patient documentation

Created user stories, business requirements, acceptance criteria with the product owner and lines of business to ensure that all teams were aligned to the project goals

Utilized business intelligence to streamline the business processes to improve upon internal portal to satisfy business stakeholders.

Ensured quality assurance by working with QA testers on test cases, acceptance criteria, and definition of done (DOD).

Developed and modified procedures to solve complex problems considering limitations and operation time to form efficient solutions

Participated in Agile/Scrum daily standup, backlog grooming session, sprint planning, sprint review, and external explanation on Big Data platform

Performed requirements gathering and created necessary requirement documentation needed for the project

Interfaced with pharmaceutical vendors and suppliers in order to support of clinical application

Established a training process to onboard pharmacy technical staff (Stakeholders)

Worked in solving production issues

CVS Caremark-

Nov 2014- Oct 2015

Prior Authorization Consultant

Became a Subject matter expert (SME) in prior authorization for CVS

Helped create customer acceptance with CVS patient insurance

Reviewed structured clinical data matching against specified medical terms and diagnoses

Solved customer-client relationships along with customer complaints. Oversaw employee training for CVS policies

Interfaced with insurance companies, doctor’s offices, and patient customers to pre-certify/authorize procedures as ordered by referring physician

Led daily meetings with staff on individual tasks and goals for the week/month

Assisted in the development of case documentation, denial claims, and resolutions impacting clients. This included administrative tasks around the healthcare policies set by CVS

Ensured specific processes and projects met the quality standards set by CVS

Profession and Technical Summary

Over 3 years of business analyst roles pertaining to software development lifecycle (SDLC) along with Quality Assurance (QA), user acceptance testing (UAT), release management, business management, and product features.

Proven leadership roles and hands-on technical and functional expertise in UI/UX business requirements, design, and data analysis.

End-to-end understanding of product delivery life cycle and SDLC from ideation to deployment.

Experience working in multiple SDLC methodologies such as Waterfall, Agile (Scrum), Lean Software Development (LSD), Extreme programing (XP), Scaled Agile Framework (SAFe), and Kanban.

Experience with Agile and Project management tools: Jira, Confluence, Rally, Microsoft Project, Microsoft Visio

Proficient in servant leader mentality, ensuring the product owner and development team are on track for sprint deliverables.

Effective in participating in and leading dispersed teams serving global clients both in-person and virtually

Knowledge in managing product backlog, burn down charts, sprint backlog, and key metrics through the life cycle of the project

Experience with Technical tools/languages: SQL, Oracle, Excel and Word

Experience with Agile/Project management tools: Jira, Confluence, Rally, Microsoft Project, Microsoft Visio

Foreign Language: Fluent in Mandarin


University of North Texas Health Science Center

Masters of Science in Medical Sciences, 2017-2018

GPA: 4.0

The University of Texas at Austin

Bachelor of Science in Biology, 2007-2011

GPA: 3.23

Contact this candidate