firstname.lastname@example.org Ft. Worth, TX 76109 214-***-****
Logical thinker that defines business requirements and story grooming of new products to meet customer demands by utilizing over 3 years of experience as a business analyst in SDLC project management. Thrives on making complex information easily consumable and continuously finds ways to package ideas and concepts to deliver exceptional solutions. Led a cross functional team to launch an internal portal to help patient documentation. Initiated multiple releases to improve the platform.
Analytical Thinker Relationship Builder Detail Oriented Outcome Focused Collaborator
Certification and Awards
oScaled Agile Framework Agilest
oSix Sigma (Green Belt)
oUniversity Health Systems Employee Excellence Award- 2016
oVolunteer Excellence Certificate
o2015 Presidential Volunteer Service Award
oRequirements gathering & analysis
oBusiness case development
oProven leadership roles
oCreated functional requirements
oExcellent problem solver
oExperienced in information technology
oImproved business processes
oSDLC project management experience
oExpert in Agile methodology
oStrong communication skills
oExcellent written and oral communication
University Health Systems
Oct 2014- Apr 2017
Associate Business Analyst
Served as Business analyst that helped streamline processes and helped improve an internal portal for patient documentation
Created user stories, business requirements, acceptance criteria with the product owner and lines of business to ensure that all teams were aligned to the project goals
Utilized business intelligence to streamline the business processes to improve upon internal portal to satisfy business stakeholders.
Ensured quality assurance by working with QA testers on test cases, acceptance criteria, and definition of done (DOD).
Developed and modified procedures to solve complex problems considering limitations and operation time to form efficient solutions
Participated in Agile/Scrum daily standup, backlog grooming session, sprint planning, sprint review, and external explanation on Big Data platform
Performed requirements gathering and created necessary requirement documentation needed for the project
Interfaced with pharmaceutical vendors and suppliers in order to support of clinical application
Established a training process to onboard pharmacy technical staff (Stakeholders)
Worked in solving production issues
Nov 2014- Oct 2015
Prior Authorization Consultant
Became a Subject matter expert (SME) in prior authorization for CVS
Helped create customer acceptance with CVS patient insurance
Reviewed structured clinical data matching against specified medical terms and diagnoses
Solved customer-client relationships along with customer complaints. Oversaw employee training for CVS policies
Interfaced with insurance companies, doctor’s offices, and patient customers to pre-certify/authorize procedures as ordered by referring physician
Led daily meetings with staff on individual tasks and goals for the week/month
Assisted in the development of case documentation, denial claims, and resolutions impacting clients. This included administrative tasks around the healthcare policies set by CVS
Ensured specific processes and projects met the quality standards set by CVS
Profession and Technical Summary
Over 3 years of business analyst roles pertaining to software development lifecycle (SDLC) along with Quality Assurance (QA), user acceptance testing (UAT), release management, business management, and product features.
Proven leadership roles and hands-on technical and functional expertise in UI/UX business requirements, design, and data analysis.
End-to-end understanding of product delivery life cycle and SDLC from ideation to deployment.
Experience working in multiple SDLC methodologies such as Waterfall, Agile (Scrum), Lean Software Development (LSD), Extreme programing (XP), Scaled Agile Framework (SAFe), and Kanban.
Experience with Agile and Project management tools: Jira, Confluence, Rally, Microsoft Project, Microsoft Visio
Proficient in servant leader mentality, ensuring the product owner and development team are on track for sprint deliverables.
Effective in participating in and leading dispersed teams serving global clients both in-person and virtually
Knowledge in managing product backlog, burn down charts, sprint backlog, and key metrics through the life cycle of the project
Experience with Technical tools/languages: SQL, Oracle, Excel and Word
Experience with Agile/Project management tools: Jira, Confluence, Rally, Microsoft Project, Microsoft Visio
Foreign Language: Fluent in Mandarin
University of North Texas Health Science Center
Masters of Science in Medical Sciences, 2017-2018
The University of Texas at Austin
Bachelor of Science in Biology, 2007-2011